2002 FORD EXPLORER Visibilityglass Siderear Problems

DRIVING ND STEERING WHEEL FELL APART BRAKE SWITCH STOPPED WORKING 3 TIMES HAD NEW TRANSMISSION PUT IN HAD TO HAVE 3 DIFFERENT SETS OF TIRE PUT ON BACK WINDOW SHATTERED WHILE SITTING AT RED LIGHT. *TR

THE REAR WINDOW SHUTTERED INTO 100 PIECES DURING THE DRIVING. THE REAR PANEL HAS CRACKED. *TR

BACK TAILGATE PANEL WAS CRACKED (DEFECT) AND THE BACK WINDOW JUST EXPLODED WHEN THE TAILGATE WAS OPEN. *TR

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE FRONT PASSENGER, REAR PASSENGER AND DRIVER SIDE WINDOWS MALFUNCTIONED. THE CONTACTED MENTIONED THAT THE WINDOWS COULD NOT BE CLOSED OR OPENED. THE DEALER WAS CONTACTED AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 149,983 AND THE CURRENT MILEAGE IS 206,000. UPDATED 11/07/12*LJ THE CONSUMER STATED ALL OF THE WINDOWS MALFUNCTIONED. UPDATED 11/07/12

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE PARKED, THE CONTACT WAS STANDING UNDER THE REAR LIFT GATE WHEN IT CLOSED ON ITS OWN AND THE GLASS SHATTERED. THE CONTACT DID NOT HAVE SEVERE INJURIES BUT SUSTAINED A HEADACHE AND CUTS ON HER HEAD. THE CONTACT STATED THERE WAS A RECALL NHTSA CAMPAIGN ID NUMBER: 07E104000 (COMPONENT: VISIBILITY: GLASS, SIDE/REAR) ON THE VEHICLE. THE RECALL REPAIRS WERE PERFORMED ON THE VEHICLE PRIOR TO THE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THE VEHICLE COULD BE TAKEN TO THE DEALER FOR INSPECTION AND IF THE TECHNICIANS DETERMINED THE REPAIRS WERE NOT PERFORMED CORRECTLY, THEY WOULD COVER THE COSTS OF THE GLASS BUT IF THEY WERE DONE CORRECTLY, THE CONTACT WOULD HAVE TO COVER THE REPAIR COSTS. THE FAILURE MILEAGE WAS 58,263.

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHEN THE CONTACT ATTEMPTED TO CLOSE THE REAR LIFT GATE DOOR, THE GLASS FELL OUT OF THE DOOR FRAME, AND SHATTERED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE REAR GLASS ASSEMBLY REQUIRED REPLACEMENT. THE VEHICLE HAD A PRIOR RECALL REPAIR PERFORMED UNDER THE NHTSA CAMPAIGN ID NUMBER 01I010000 (VISIBILITY: GLASS, SIDE/REAR). THE FAILURE RECURRED DUE TO THE INSUFFICIENT REMEDY REPAIR. THE CURRENT AND FAILURE MILEAGES WERE 103,000.

WENT TO PLACE ITEMS IN REAR. OPENED REAR GLASS, GLASS SHATTERED. MYSELF AND MY WIFE WERE BOTH STANDING UNDER THE HATCH WHEN IT SHATTERED. NO EXCESSIVE FORCE ON THE HATCH WAS GIVEN. WIFE RECEIVED WOUNDS TO THE HEAD AND HANDS. I MYSELF RECEIVED WOUNDS TO HANDS AND ARMS. *TR

ON MONDAY JUNE 1ST WE WERE LOADING ITEMS INTO MY EXPLORER FOR A GARAGE SALE AND MY HUSBAND WENT TO CLOSE THE DOOR AND WHEN HE WENT TO CLOSE IT JUST EXPLODED EVERYWHERE. LUCKILY BY THE GRACE OF GOD MY GRANDSON WAS NOT AROUND THE VEHICLE AT THAT TIME. I JUST FEEL THAT FORD SHOULD BE RESPONSIBLE FOR THIS REPAIR BECAUSE EVEN THOUGH I WAS NOT THE ORIGINAL OWNER WHENEVER THE RECALL WAS POSTED, THEY SHOULD STILL HONOR IT. *TR

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED AND THE REAR TAILGATE HATCH WINDOW WAS A QUARTER OF THE WAY DOWN, THE CONTACT'S SON RETRIEVED ITEMS FROM THE TRUNK AND THE MIDDLE PIECE OF THE REAR END WAS LITERALLY HANGING OFF. THE WINDOW GLASS SHATTERED EVERYWHERE. HIS SON WAS UNINJURED, BUT THE CONTACT BELIEVES THAT THIS SHOULD NOT HAVE OCCURRED IF NO PRESSURE WAS APPLIED TO THE WINDOW ITSELF. THE CONTACT DROVE TO THE DEALER AND WAS INFORMED THAT THE FAILURE WAS NOT COVERED UNDER WARRANTY, NOR A RECALL. THE CURRENT AND FAILURE MILEAGES WERE 136,739.

PROBLEMS WITH THIS EXPLORER OVER MY OWNERSHIP INCLUDE: -REAR GLASS REPLACED -FRONT BRAKES REPLACED -REAR WHEEL BEARINGS HAVE REQUIRED REPLACEMENT, -PARKING BRAKE ISSUES, -NEW TIRES, ETC. *TR

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT NOTICED THAT THE REAR GLASS WAS CRACKED FROM THE TOP TO THE BOTTOM OF THE GLASS. HE NOTICED ANOTHER CRACK BEGINNING TO FORM AT THE TOP AS WELL. ONE CRACK IS IN THE CENTER AND THE OTHER IS ON THE TOP RIGHT. THE MANUFACTURER STATED THAT THEY WOULD ASSUME A SMALL PORTION OF THE COST TO HAVE THE GLASS REPLACED, BUT DID NOT STATE WHETHER THE FAILURE WOULD RECUR. THE FAILURE MILEAGE WAS 25,000 AND CURRENT MILEAGE WAS 46,700. UPDATED 04-02-08 *BF

THE REAR WINDOWS WAS RECALLED AND THE REPAIR WAS PERFORMED. NOW THE BACK WINDOW FAILED AS I AM TOLD BY THE FORD DEALER HAS CRACKED. AFTER SOME SEARCHING I SEE THIS IS PRETTY COMMON AFTER THE REPAIR. HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2002/WINDOWS_WINDSHIELD/REAR_LIFT_GATE_WINDOW_EXPLODED.SHTML *TR

OPENED THE LIFTGLASS ON THE REAR OF THE VEHICLE AND THE GLASS SHATTERED. NO EXCESSIVE FORCE WAS USED. CONTACTED FORD DEALERSHIP AND SAID THAT IT WAS MY RESPONSIBILITY SINCE THE RECALL REPAIR HAD BEEN PERFORMED 6 MONTHS AGO. I AM PAYING FOR REPAIR. *TR

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT CALLED REGARDING NHTSA CAMPAIGN # 01I010000 (VISIBILITY:GLASS, SIDE/REAR). THE DEALER STATED THAT ACCORDING TO THE VIN, THE RECALL REPAIR HAD ALREADY BEEN PERFORMED ON THE VEHICLE. HOWEVER, FORD STATED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE MANUFACTURER ALSO STATED THAT THE VIN DID NOT RELATE TO THE SAFETY ACT. BEFORE HE NOTIFIED THE DEALER AND THE MANUFACTURER, THE REAR SIDE GLASS ON THE VEHICLE HAD ALREADY FALLEN OUT, SIMILAR TO THE FAILURE NOTED IN THE RECALL. UNFORTUNATELY, THE CONTACT NEVER RECEIVED A RECALL NOTICE PRIOR TO THE FAILURE. THE ESTIMATED COST TO HAVE THE GLASS REPLACED IS $900. NEITHER THE DEALER NOR THE MANUFACTURER HAS OFFERED TO PAY FOR THE REPAIR. THE ENGINE SIZE, POWERTRAIN, MILEAGE INFORMATION, AND FUEL SYSTEM WERE UNKNOWN.

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT HEARD A LOUD NOISE WHILE DRIVING IN REVERSE. THREE DAYS LATER, SHE DISCOVERED A CRACK BELOW THE WINDOW OF THE REAR DOOR. THE DEALER STATED THAT THEY HAVE THREE OTHER VEHICLES ON LOCATION WITH THE SAME FAILURE. THE FORD MANUFACTURER STATED THAT NOTHING COULD BE DONE BECAUSE HER VEHICLE IS NOT UNDER WARRANTY AND IT WAS NOT SERVICED WITH FORD. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 59,000 AND FAILURE MILEAGE WAS 58,750. UPDATED 02/01/08. *LJ UPDATED 02/01/08 *TR

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT LIFTED THE TAILGATE AND NOTICED THAT THE LIFT CYLINDER HAD DETACHED FROM THE SOCKET, CAUSING THE TAILGATE TO STRIKE HIM ON THE TOP OF HIS HEAD. THE FAILURE RESULTED IN A BUMP ON HIS HEAD. THE DEALER STATED THAT HIS VEHICLE WAS NOT COVERED UNDER THE WARRANTY. THERE WAS RECALL # 01I010000 (VISIBILITY:GLASS, SIDE/REAR). THE DEALER DID NOT VERIFY TO DETERMINE IF HIS VEHICLE WAS INCLUDED IN THE RECALL. THE CURRENT MILEAGE IS 78,000 AND FAILURE MILEAGE WAS 77,500.

CRACK ON PANEL BELOW THE REAR GLASS WAS ABOUT 4 INCHES LONG. IF THE CRACK CONTINUES IT COULD BECOME A SAFETY ISSUE AT HIGHWAY SPEEDS. PART OF THE PANEL COULD DETACH.*AK

THE REAR WINDOW ON MY 2002 FORD EXPLORER EXPLODED WHEN I OPENED IT. UNFORTUNATELY A FRIEND WAS STANDING NEAR AND RECEIVED A COUPLE MINOR CUTS. NO IDEA WHAT SO EVER WHAT CAUSED THE WINDOW TO SHATTER INTO A MILLION PIECES, THE LOCAL FORD MOTOR FOLKS SAID THIS WAS STRANGE AND HAD NEVER HEARD OF IT BEFORE. THE TEMPERATURE WAS ABOUT 40 DEGREES, SO IT WASN'T THAT COLD OUT. IT HAD BEEN CLOSED JUST MINUTES BEFORE WITHOUT ANY INDICATION OF A PROBLEM. *JB

TL *- THE CONTACT OWNS A 2002 FORD EXPLORER. THE REAR WINDOW HAS A CRACK NEAR THE WINDOW MOLDING. NO INCIDENT OCCURRED WHICH WOULD HAVE CAUSED THE WINDOW TO CRACK. THE CONTACT ALSO OBSERVED ANOTHER VEHICLE, SAME MAKE AND MODEL WITH AN IDENTICAL PROBLEM. *AK UPDATED 03/07/07*JB

AT 74000 MILES OUR TRANSMISSION WENT OUT COMPLETELY WHILE WE WERE ON VACATION! THE DEALERSHIP WHERE WE BOUGHT THE VEHICLE, SAID THAT "WE WERE THE ONLY ONE'S WHO HAVE HAD THIS PROBLEM" (YEAH RIGHT!) IT COST US $6000 OUT OF OUR POCKET TO FIX. AT 86000 MILES THE REAR WINDOW CRACKED RIGHT BELOW THE WINDOW. FORD AND THE DEALERSHIP REFUSES TO FIX IT. AGAIN, STAYTON FORD TOLD US THAT,"WE WERE THE ONLY PEOPLE WHO HAVE HAD THIS PARTICULAR ISSUE." AT AROUND 85000, 95000 AND 105000 MILES, THE REAR SEALS LEAKED. WE WERE PROMISED EACH TIME THAT THEY WOULD LAST "FOR AT LEAST 50000 MILES." WE WERE ALWAYS A FEW MILES AWAY FROM GETTING THEM REPLACED FOR FREE SINCE THEY'RE LIMITED WARRANTY IS ONLY GOOD FOR 10000 MILES. AT 111000 MILES THE ELECTRICAL SYSTEM WENT "HAYWIRE." EVEN WHEN ALL OF THE DOOR AND HATCH ARE CLOSED, THE DOME LIGHT CONTINUES TO...

DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED AND BEING WASHED BY HAND, THE LIFTGATE GLASS BECAME UNFASTENED AND FRACTURED WHEN THE GATE WAS OPENED. THIS MALFUNCTION CAUSED PERSONAL INJURIES. THERE WERE NO WARNING SIGNALS PRIOR TO THE INCIDENT. THE VEHICLE WAS TAKEN TO A DEALERSHIP.

DT*: THE CONTACT STATED AFTER SHUTTING THE LIFTGATE GLASS IT SHATTERED AND RAINED DOWN. THE BROKEN GLASS CUT THE ARM, LEG AND FOOT OF THE CONTACT. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHO INFORMED THE CONTACT THAT A REPAIR WOULD NOT BE PERFORMED BECAUSE THE WINDOW CYLINDER DID NOT APPEAR TO BE DAMAGED. THERE WAS A NHTSA RECALL # 01I010000 WHICH PERTAINS TO THE SIDE AND REAR GLASS. THE VEHICLE WAS NOT INCLUDED IN RECALL DUE TO THE VIN.

I POPPED THE LIFTGATE ON MY 2002 FORD EXPLORER WHILE IT WAS SITTING IN MY GARAGE (GARAGE DOOR WAS CLOSED AND IT WAS EARLY EVENING -- SO TEMPERATURES WERE MILD AND NO SUNLIGHT WAS HITTING THE TRUCK). AS I PULLED ON THE LIFTGATE TO FULLY OPEN IT, I HEARD A LOUD "BANG!" AND THE ENTIRE BACK WINDOW EXPLODED. BALLS OF GLASS WERE THROWN WITH SUCH FORCE THAT THEY EMBEDDED IN THE WALLS OF MY GARAGE. SEVERAL TINY SHARDS OF GLASS (EVEN THOUGH IT'S SAFETY GLASS, EDGES ARE STILL PRETTY SHARP) LODGED IN MY FEET. TODAY, I'M HAVING THE BACK GLASS REPLACED, BUT I'M CONCERNED ABOUT THIS PROBLEM RECURRING. THERE HAD BEEN NO PREVIOUS DAMAGE TO MY REAR WINDOW, AND I HAD THE "LIFTGATE HINGE" RECALL WORK PERFORMED PROMPTLY. IT APPEARS THAT NUMEROUS OTHER FORD EXPLORER OWNERS ARE HAVING PROBLEMS WITH THEIR BACK WINDOWS CRACKING OR EXPLODING: HTTP://WWW.AUTOBYTEL.COM/CONTENT/RESEARCH/FORUMS/INDEX.CFM/ACTION/POSTS/FID/200. *JB

DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED IN THE YARD, THE NEIGHBOR ALERTED THE CONTACT THAT THE REAR WINDOW WAS SHATTERED. THE DEALERSHIP WAS ALERTED. THERE IS A NHTSA RECALL, #01I010000 REGARDING THE VISIBILITY: GLASS, SIDE/REAR. THE VIN WAS NOT INCLUDED IN THE RECALL.

FOIA REQUEST FOR COMPLAINTS ASSOCIATED WITH THE MODEL YEAR 2002 FORD EXPLORER REAR LIFT GLASS BREAKING. *NM ATTORNEY LOCATED 2 BULLETINS. ONE WHICH WARNED THAT THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED. THE OTHER WARNED THAT THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT. *NM

CONSUMER FORD EXPLORER REAR WINDOW CRACKED. DEALER STATED THIS WAS A PROBLEM AND THAT IT WAS COVERED IN WARRANTY UP TO 3 YRS. *TS THE CONSUMER HAD HIS VEHICLE FOR 4 YEARS. *JB

2002 FORD EXPLORER 4 DOOR REAR HATCH GLASS EXPLODED AS IT WAS BEING CLOSED. INCIDENT OCCURRED APPROXIMATELY 1 YEAR AFTER RECALL 04S20 WAS PERFORMED. *NM

SAFETY CONCERN: 2002 FORD EXPLORER XLT. DEFECTIVE APPLIQUE LOCATED BELOW TAILGATE GLASS HAS DEVELOPED A CRACK FROM TOP TO BOTTOM. THE LOCATION OF THIS CRACK IS APPROXIMATELY 3 INCHES TO THE LEFT OF THE FORD EMBLEM. THE DEALER SENT ME TO THE BODY SHOP, WHICH PROVIDED ME WITH AN ESTIMATE OF $334.68 TO REPLACE THE DEFECTIVE PART. ALTHOUGH THE DEALERSHIP WAS FAMILIAR WITH THIS PROBLEM, MY VEHICLE HAS APPROXIMATELY 105,000 MILES AND AS A RESULT THE DEALERSHIP WOULD NOT PURSUE THIS A WARRANTABLE REPAIR. THEY ESSENTIALLY IGNORED MY GRIEVANCE. AS A LEFT THE DEALERSHIP, I HAPPEN TO NOTICE A BLUE 2002 EXPLORER SIMILAR TO MINE ON THE USED CAR LOT. AS I APPROACHED THE VEHICLE I NOTICED IT HAD THE IDENTICAL CRACK (FROM TOP TO BOTTOM), LOCATED IN THE SAME POSITION (3 INCHES TO THE LEFT OF THE FORD EMBLEM). THIS VEHICLE; VIN #[XXX] HAD ONLY 56,069 MILES ON IT....

HATCH FELL OF HITTING MY WIFE ON BACK AND NECK

CONSUMER RECEIVED NHTSA RECALL 01I010000 NOTICE IN OCTOBER OF 2004. SINCE THEN DEALER HAS STILL NOT RECEIVED ANY PARTS.*AK

REAR LIFT GLASS ASSEMBLY. SHATTERED UPON OPENING, LIFT GLASS SUPPORT BRACKET TWISTED OUT OF PLACE, CAUSING THE FAILURE. 2 INJURED, AN ADULT AND A CHILD. *NM

RECALL 04V442000 CONCERNING REAR LIFTGATE GLASS. AFTER RECALL REPAIRS WERE MADE THE REAR GLASS SHATTERED WHILE OPENING THE LIFTGATE. THE VEHICLE IS AT THE DEALER.*AK

THE VEHICLE WAS PARKED WHEN CONSUMER WAS NOTIFIED THAT THE REAR WINDOW HAD SHATTERED. THERE WAS GLASS OUTSIDE OF THE VEHICLE AND INSIDE.. THE PANEL HAD BEEN EXPANDED. THE VEHICLES REAR DOOR WAS CLOSED AND IN PLACE. THE CONSUMER HAD RECEIVED A CONSUMER NOTIFICATION FROM THE MANUFACTURER THAT THIS COULD HAPPEN AND THE DEALER DID NOT HAVE THE GLASS TO MAKE THE REPAIR. *JB

WHILE ATTEMPTING TO CLOSE THE LIFT WINDOW ON THE LIFTGATE THE GLASS SHATTERED INTO VERY SMALL SHARP PIECES. THE DRIVER CUT HIS FINGER IN A PIECE OF GLASS. THE GLASS ALSO SCRATCHED THE TAILGATE. THE CONSUMER CONTACTED THE DEALER WHO REPLACED THE GLASS. *AK *NM PE04045.PCO

WHEN THE CONSUMER OPENED THE HATCHBACK THE GLASS PORTION OF THE HATCH DETACHED FROM THE BACK OF THE TRUCK. THE DEALERSHIP INDICATED THAT STRESS CRACKS IN THE PANEL UNDERNEATH THE WINDOW CAUSED THE FAILURE. *AK *NLM

CONSUMER STATED THAT WHILE MAKING A LEFT TURN HE HEARD A LOUD HUMMING NOISE AND HAD DIFFICULTY TURNING VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE TECHNICIAN INDICATED THAT THE POWER STEERING ROD FAILED. THIS PROBLEM OCCURRED IN JULY. IN AUGUST THE CONSUMER MADE A TURN AND THE VEHICLE SHUT OFF IN THE MIDDLE OF AN INTERSECTION WHICH CAUSED THE STEERING WHEEL TO LOCK UP. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE GLASS IN THE REAR HATCH RATTLED. THE VEHICLE WAS PURCHASED NEW AND THE CONSUMER BELIEVES IT SHOULD NOT BE EXPERIENCING THESE TYPES OF PROBLEMS. *AK *NLM

WHILE DRIVING AT 35MPH AND WITH NO WARNING FRONT WINDSHIELD SHATTERED, AND CAUSED CONSUMER TO HAVE VISUAL PROBLEMS. DEALER NOTIFIED.*AK CONSUMER STATES THE THE REAR WINDOW OPENS ON ITS OWN, HAS HAS DONE SO ON 3 OCCASIONS.*JB

CONSUMER STATES WHILE BACKING OUT OF GARAGE REAR END WINDOW AND DOOR ASSEMBLY OPENED WITHOUT WARNING, RESULTING IN DAMAGE TO DOOR AND GLASS.*JB