NHTSA Complaint #10219520 — 2002 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	10219520
Vehicle	2002 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Date of Incident	December 7, 2007
Date Filed	February 25, 2008
Mileage	25,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT NOTICED THAT THE REAR GLASS WAS CRACKED FROM THE TOP TO THE BOTTOM OF THE GLASS. HE NOTICED ANOTHER CRACK BEGINNING TO FORM AT THE TOP AS WELL. ONE CRACK IS IN THE CENTER AND THE OTHER IS ON THE TOP RIGHT. THE MANUFACTURER STATED THAT THEY WOULD ASSUME A SMALL PORTION OF THE COST TO HAVE THE GLASS REPLACED, BUT DID NOT STATE WHETHER THE FAILURE WOULD RECUR. THE FAILURE MILEAGE WAS 25,000 AND CURRENT MILEAGE WAS 46,700. UPDATED 04-02-08 *BF

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