NHTSA Complaint #10652331 — 2002 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	10652331
Vehicle	2002 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Date of Incident	November 2, 2014
Date Filed	November 4, 2014
Mileage	117,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

THERE WAS A RECALL FOR FAULTY HINGES YEARS BACK, FORD REPLACED. I NOTICED FAULTY HINGE WHEN WAXING VEHICLE, HINGE IS ASKEW. CALLED FORD CUSTOMER SERVICE, VERIFIED IT WOULD NEED REPLACING OR GLASS WINDOW COULD FALL OFF, INFORMED I WOULD HAVE TO PAY FOR REPAIR. SINCE THE FAULTY HINGE IS THEIR PRODUCT, I THINK THEY ARE RESPONSIBLE, AND IT IS A SAFETY HAZARD. I HAVE HAD THIS CAR SERVICED EVERY 3 MONTHS SINCE I BOUGHT IT. IT IS WELL MAINTAINED, I HAVE SPENT A FORTUNE REPLACING FAULTY FORD PARTS. THE GLASS HINGE IS A FORD HAZARD THAT I BELIEVE FORD IS RESPONSIBLE FOR. *TR

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