NHTSA Complaint #10534917 — 2002 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	10534917
Vehicle	2002 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Date of Incident	August 12, 2013
Date Filed	August 12, 2013
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

THE HINGES ON THE BACK HATCH ARE BREAKING. I HAVE CONTACTED FORD ON SEVERAL OCCASIONS AND THEY STATE THIS WAS ALREADY FIXED ONCE UNDER RECALL. THEREFORE, I WILL HAVE TO PAY TO HAVE IT FIXED AGAIN. IF THE SAFETY RECALL WAS COMPLETED PROPERLY, I DO NOT THINK IT SHOULD BE FAILING AGAIN; THEREFORE, I BELIEVE THEY DID NOT FIX IT PROPERLY THE FIRST TIME AND SINCE IT WAS A RECALL, I FEEL THEY SHOULD HAVE TO FIX IT AGAIN. THIS WILL BE A SERIOUS ISSUE IF THE WINDOW COMPLETELY BREAKS OFF. PLEASE ADVISE. *TR

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