NHTSA Complaint #10402597 — 2002 FORD EXPLORER

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE LIFTGATE GLASS SHATTERED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 04V442000 (STRUCTURE: BODY: HATCHBACK/LIFTGATE: HINGE AND ATTACHMENTS) AND THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS. ONE YEAR LATER, THE CONTACT NOTICED A FRACTURE THROUGH THE MIDDLE OF THE LIFTGATE AND THE LIFTGATE WOULD NOT CLOSE PROPERLY. THE DEALER WAS CONTACTED AND THEY ADVISED HIM THAT WERE ONLY MANDATED TO REPAIR THE FAILURE UNDER THE RECALL ONCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000. THE VIN WAS UNAVAILABLE.