NHTSA Complaint #10193058 — 2002 FORD EXPLORER

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT CALLED REGARDING NHTSA CAMPAIGN # 01I010000 (VISIBILITY:GLASS, SIDE/REAR). THE DEALER STATED THAT ACCORDING TO THE VIN, THE RECALL REPAIR HAD ALREADY BEEN PERFORMED ON THE VEHICLE. HOWEVER, FORD STATED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE MANUFACTURER ALSO STATED THAT THE VIN DID NOT RELATE TO THE SAFETY ACT. BEFORE HE NOTIFIED THE DEALER AND THE MANUFACTURER, THE REAR SIDE GLASS ON THE VEHICLE HAD ALREADY FALLEN OUT, SIMILAR TO THE FAILURE NOTED IN THE RECALL. UNFORTUNATELY, THE CONTACT NEVER RECEIVED A RECALL NOTICE PRIOR TO THE FAILURE. THE ESTIMATED COST TO HAVE THE GLASS REPLACED IS $900. NEITHER THE DEALER NOR THE MANUFACTURER HAS OFFERED TO PAY FOR THE REPAIR. THE ENGINE SIZE, POWERTRAIN, MILEAGE INFORMATION, AND FUEL SYSTEM WERE UNKNOWN.