NHTSA Complaint #10378489 — 2002 FORD EXPLORER

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE PARKED, THE CONTACT WAS STANDING UNDER THE REAR LIFT GATE WHEN IT CLOSED ON ITS OWN AND THE GLASS SHATTERED. THE CONTACT DID NOT HAVE SEVERE INJURIES BUT SUSTAINED A HEADACHE AND CUTS ON HER HEAD. THE CONTACT STATED THERE WAS A RECALL NHTSA CAMPAIGN ID NUMBER: 07E104000 (COMPONENT: VISIBILITY: GLASS, SIDE/REAR) ON THE VEHICLE. THE RECALL REPAIRS WERE PERFORMED ON THE VEHICLE PRIOR TO THE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THE VEHICLE COULD BE TAKEN TO THE DEALER FOR INSPECTION AND IF THE TECHNICIANS DETERMINED THE REPAIRS WERE NOT PERFORMED CORRECTLY, THEY WOULD COVER THE COSTS OF THE GLASS BUT IF THEY WERE DONE CORRECTLY, THE CONTACT WOULD HAVE TO COVER THE REPAIR COSTS. THE FAILURE MILEAGE WAS 58,263.