NHTSA Complaint #10177659 — 2002 FORD EXPLORER

AT 74000 MILES OUR TRANSMISSION WENT OUT COMPLETELY WHILE WE WERE ON VACATION! THE DEALERSHIP WHERE WE BOUGHT THE VEHICLE, SAID THAT "WE WERE THE ONLY ONE'S WHO HAVE HAD THIS PROBLEM" (YEAH RIGHT!) IT COST US $6000 OUT OF OUR POCKET TO FIX. AT 86000 MILES THE REAR WINDOW CRACKED RIGHT BELOW THE WINDOW. FORD AND THE DEALERSHIP REFUSES TO FIX IT. AGAIN, STAYTON FORD TOLD US THAT,"WE WERE THE ONLY PEOPLE WHO HAVE HAD THIS PARTICULAR ISSUE." AT AROUND 85000, 95000 AND 105000 MILES, THE REAR SEALS LEAKED. WE WERE PROMISED EACH TIME THAT THEY WOULD LAST "FOR AT LEAST 50000 MILES." WE WERE ALWAYS A FEW MILES AWAY FROM GETTING THEM REPLACED FOR FREE SINCE THEY'RE LIMITED WARRANTY IS ONLY GOOD FOR 10000 MILES. AT 111000 MILES THE ELECTRICAL SYSTEM WENT "HAYWIRE." EVEN WHEN ALL OF THE DOOR AND HATCH ARE CLOSED, THE DOME LIGHT CONTINUES TO GO ON AND OFF (MAKING IT HARD TO DRIVE AT NIGHT) BECAUSE IT SENSES THAT A "DOOR IS A JAR." SOMETIMES, THE KEY PAD THAT'S LOCATED ON THE DRIVERS SIDE WINDOW SETS OFF THE ALARM WHEN WE PUSH THE FIRST NUMBER ON THE KEY. TOTALLY UNRELIABLE VEHICLE THAT I'M AFRAID TO DRIVE! *NM