NHTSA Complaint #10034414 — 2002 FORD EXPLORER STEERING:HYDRAULIC POWER ASSIST SYSTEM

Complaint Details

ODI Number	10034414
Vehicle	2002 FORD EXPLORER
Component	STEERING:HYDRAULIC POWER ASSIST SYSTEM
Date of Incident	August 22, 2003
Date Filed	August 22, 2003
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	00

Consumer Description

CONSUMER STATED THAT WHILE MAKING A LEFT TURN HE HEARD A LOUD HUMMING NOISE AND HAD DIFFICULTY TURNING VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE TECHNICIAN INDICATED THAT THE POWER STEERING ROD FAILED. THIS PROBLEM OCCURRED IN JULY. IN AUGUST THE CONSUMER MADE A TURN AND THE VEHICLE SHUT OFF IN THE MIDDLE OF AN INTERSECTION WHICH CAUSED THE STEERING WHEEL TO LOCK UP. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE GLASS IN THE REAR HATCH RATTLED. THE VEHICLE WAS PURCHASED NEW AND THE CONSUMER BELIEVES IT SHOULD NOT BE EXPERIENCING THESE TYPES OF PROBLEMS. *AK *NLM

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