2002 FORD EXPLORER Structurebodyhatchbackliftgatehinge And Attachments Problems

THE CONSUMER RECEIVED RECALL CAMPAIGN #04V442000 IN OCTOBER OF 2004 REGARDING THE LIFTGATE. SHE CONTINUED TO CONTACT THE FORD DEALER AND THE MANUFACTURER. THE RECALL REPAIRS HAD NOT BEEN PERFORMED AS OF YET BECAUSE THERE WERE NO PARTS. *AK *SC *JB

RECALL CAMPAIGN: THE CONSUMER RECEIVED A RECALL NOTICE ON THE STRUT MOUNTING BRACKETS (04S20) BUT HASN'T BEEN ABLE TO HAVE THEM REPLACED DUE TO LACK OF PARTS. *NM *TC (RECALL# 03V094000) *JB

THE PANEL THAT HOLDS THE BACK GLASS UP IS IN THE LIFTGATE CRACKED. THIS MAY CAUSE THE GLASS TO FALL OUT WHILE DRIVING . DEALER WAS NOTIFIED.*AK

NHTSA RECALL CAMPAIGN 04V442000; FORD ISSUED A REAR LIFTGATE RECALL. THIS VEHICLE WAS INCLUDED IN THE RECALL, BUT THE VEHICLE WAS NOT REPAIRED IN A TIMELY MANNER. AS A RESULT, THE LIFTGATE BROKE. MANUFACTURER WAS CONTACTED BY OWNER.

NO PARTS WERE AVAILABLE FOR RECALL 04V442000 CONCERNING REAR LIFTGATE GLASS. SARASOTA FORD, 941-366-3673. *AK

NHTSA RECALL CAMPAIGN 04V442000/REAR CONCERNING LIFTGATE GLASS. THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. HOWEVER, BOTH HINGES WERE FRACTURED, AND THE GLASS FELL OUT OF POSITION. *AK

NHTSA RECALL CAMPAIGN 04V442000 CONCERNING REAR LIFTGATE GLASS. NO PARTS AVAILABLE.*AK

CONSUMER STATED A RECALL FOR THE LIFTGATE HAS WAS ISSUED. WHEN THE CONSUMER ATTEMPTED TO SET UP AN APPOINTMENT DEALER STATED THE PART WAS NOT AVAILABLE, AND THEY DID NOT KNOW WHEN IT WILL BE AVAILABLE. *AK *TT

THE PARTS TO PERFORM THE REAR LIFTGATE RECALL 04V442000 HAS'NT BEEN AVAILABLE FOR 3 MONTHS, AND THE DEALERSHIP DIDN'T KNOW WHEN THEY WOULD BECOME AVAILABLE. *JB

REAR LIFT GLASS ASSEMBLY. SHATTERED UPON OPENING, LIFT GLASS SUPPORT BRACKET TWISTED OUT OF PLACE, CAUSING THE FAILURE. 2 INJURED, AN ADULT AND A CHILD. *NM

CRACK IN REAR LIFTGATE DUE TO THE MISALIGNMENT OF THE HINGES WHICH LED TO THE WINDOW NOT BEING ABLE TO CLOSE CORRECTLY. *NM

NHTSA CAMPAIGN NUMBER 04V442000/REAR LIFTGATE GLASS. THE CONSUMER RECEIVED NOTIFICATION FROM THE MANUFACTURER REGARDING THE RECALL ON THE LIFT GATE. PARTS TO REPAIR THE RECALL WILL NOT BE AVAILABLE FOR AT LEAST 5 MONTHS. NOW, THE LIFT GATE HAS CRASHED AND BROKEN AND THE DEALER IS TELLING THE OWNER THAT THE VEHICLE IS 4000 MILES OUT OF WARRANTY AND THE OWNER WILL HAVE TO PAY OUT OF POCKET. PROVIDE FURTHER DETAILS. *JB THE RECALL PART WAS NOT AVAILABLE. THE HATCHBACK SLAMMED DOWN AND BROKE THE BACK PANEL. *TC

THIS STARTED IN OCTOBER 2004 AND WE STILL ON JANUARY 19TH HAVEN'T GOTTEN ANY REPAIRS MADE TO OUR VEHICLE. I HAVE A WRITTEN STATEMENT THAT WOULDN'T FIT HERE THAT I WOULD LOVE TO SEND YOU WITH ALL THE DETAILS. PLEASE ALLOW ME TO FAX OR MAIL IT IN. *NM

RECALL CAMPAIGN: THE CONSUMER RECEIVED A RECALL NOTICE(04V442000) REAR LIFTGATE GLASS. NO PARTS AVAILABLE. *NM *BF *NM

I OWN A 2002 FORD EXPLORER XLS BOUGHT NEW FROM THE DEALERSHIP. THERE WAS A RECALL ISSUED IN OCTOBER 2004 FOR THE REAR LIFT GLASS HINGE (04S20). I HAVE BEEN WAITING OVER 2 MONTHS FOR PARTS TO BE AVAILABLE. IT WAS FINALLY REPAIRED ON 1/6/05 AT KEATING FORD DEALERSHIP. TODAY 1/9/05 MY WIFE HAD DRIVEN TO THE GYM AND WAS CALLED TO THE FRONT DESK. CRACKLING HAD BEEN HEARD BY FELLOW GYM MEMBERS PRIOR TO THE REAR GLASS SHATTERING TO PIECES AND METAL FRAME IS BUCKLED. NO EVIDENCE OF VANDALISM WAS PRESENT. THE NEW PARTS MUST HAVE BEEN DEFECTIVE OR INSTALLED IMPROPERLY. I HAVE FILED A CLAIM WITH MY INSURANCE COMPANY, LIBERTY MUTUAL. THE REPRESENTATIVE STATED SHE HAD A CALL A FEW DAYS AGO ABOUT A SIMILAR INCIDENT FROM ANOTHER FORD EXPLORER OWNER. I HAVE CONTACTED MY DEALER AND LEFT A MESSAGE BUT UNFORTUNATELY, BEING A SUNDAY, IT IS CLOSED....

RECALL 04V442000 CONCERNING REAR LIFTGATE GLASS. AFTER RECALL REPAIRS WERE MADE THE REAR GLASS SHATTERED WHILE OPENING THE LIFTGATE. THE VEHICLE IS AT THE DEALER.*AK

NHTSA RECALL 04V442000 ON THE REAR LIFTGATE GLASS. DEALER REFUSED TO HONOR THE RECALL BECAUSE THE COMPUTER SHOWED THAT THE VIN NUMBER WAS NOT PART OF THE RECALL. HOWEVER, CONSUMER RECEIVED THE RECALL NOTICE . *AK

THE PARTS TO PERFORM THE REAR LIFTGATE GLASS RECALL 04V442000 WEREN'T AVAILABLE ON THE DATES INDICATED IN THE RECALL LETTER. THE DEALERSHIP NOR THE MANUFACTURER HAD ANY INDICATION ON WHEN THE PARTS WILL BE AVAILABLE. *AK

THERE IS A CRACK IN THE PLASTIC JUST UNDER THE LIFTGATE GLASS DOWN TO THE LIFTGATE HANDLE. IT JUST APPEARED ON A COLD MORNING IN NEW JERSEY WITH NOTHING DONE TO CAUSE IT. I KNOW FORD MAKES VEHICLES THAT CAN WITHSTAND THE COLD WITHOUT CRACKING, RIGHT? HOPEFULLY, THIS WILL NOT AFFECT THE STURDINESS OF THE REAR GLASS. BECAUSE THE VEHICLE HAS 37000 MILES ON IT, FORD WOULD NOT FIX IT. NOT THE WAY TO GET RETURN CUSTOMERS.*AK

NO PARTS WERE AVAILABLE FOR RECALL 04S20 REPAIRS CONCERNING LIFTGATE WINDOW. DEALERSHIP WAS CONTACTED. FAMILY FORD 973-347-5379. *AK RECALL CAMPAIGN; NHTSA CAMPAIGN ID NUMBER : 04V442000. *TC

WHILE THE VEHICLE WAS PARKED CONSUMER WAS CLOSING THE REAR HATCH AND THE ENTIRE WINDOW SHATTERED. CONSUMER CONTACTED THE MANUFACTURER, AND ALTHOUGH THE BALL AND SOCKET JOINT TO THE HATCH WINDOW WAS RECALLED, MANUFACTURER REFUSED TO ASSIST CONSUMER UNLESS A WAIVER WAS SIGNED SO THAT CONSUMER WILL NOT SUE THE MANUFACTURER. CONSUMER REFUSED TO SIGN WAIVER, BUT WOULD ONLY LIKE TO GET THE DEFECT REPAIRED. THIS OCCURRED PRIOR TO CONSUMER RECEIVING NOTIFICATION NOT TO OPEN THE HATCH AFTER THIS DEFECT HAPPENED. *AK

04 V 442 000/REAR LIFTGATE GLASS: THE CONSUMER WAS UNABLE TO GET THE DEALER TO HONOR THE RECALL. *JB

THE PARTS HAVE NOT COME IN FOR THE LIFTGATE REAR GLASS BRACKETT NHTSA RECALL 04V442000. MANUFACTURER DOES NOT KNOW WHEN THE PARTS WILL BE MADE AVAILABLE. *AK

THE CONSUMER RECEIVED A RECALL LETTER NUMBER 04V442000/REAR LIFTGATE GLASS. THE CONSUMER CONTACTED THE DEALER TO HAVE THE REPAIR MADE, HOWEVER THE CONSUMER HAS BEEN WAITING SINCE SEPTEMBER 2004; THE PARTS HAVE NOT COME IN AS OF YET. THE DEALER INFORMATION IS 3400 14TH W, BRADENTON FL. 34205, 941-747-4411. PLEASE PROVIDE ANY FURTHER INFORMATION. *JB RECALL CAMPAIGN: # 04S20 ON VEHICLES BUILT FROM JOB #1 2002 THROUGH MARCH 10, 2002 AT ST. LOUIS ASSEMBLY PLANT (SLAP) OR THROUGH MARCH 3, 2002 AT LOUISVILLE ASSEMBLY PLANT ( LAP). *TC

NO PARTS WERE AVAILABLE FOR RECALL 04V442000 CONCERNING LIFTGATE GLASS. DEALERSHIP WAS AWARE OF THE PROBLEM. MALLEN, 440-442-8000. *AK

CONSUMER RECEIVED A RECALL FOR THE REAR HATCH . THE CYLINDER WAS DEFECTIVE. DEALER HAD NO PARTS FOR THE RECALL. *AK

CONSUMER RECEIVED RECALL 04V442000 CONCERNING REAR LIFTGATE GLASS. DEALER WAS UNABLE TO PERFORM RECALL REPAIRS BECAUSE PARTS WERE NOT AVAILABLE. *AK.....*AK

MY CHILDREN AND I WENT TO THE BOWLING ALLEY AND MY SON WENT TO THE BACK OF THE VEHICLE TO GET HIS BOWLING BALL BAG AND WHEN HE WENT TO CLOSE THE LIFTGATE IT SHIFTED TO THE LEFT AND EXPLODED AROUND HIM. I TOOK VEHICLE TO FRITTS FORD SATURDAY TO HAVE IT LOOKED AT. THE SERVICE MANAGER TOLD ME THAT FORD WAS NOT RESPONSIBLE BECAUSE THE GLUE HOLDING THE HINGE WAS STILL THERE AND THAT THERE WAS DAMAGE ON THE PANEL AND IT HAD BROKEN THE GLASS INSIDE THE PANEL WHERE WE COULD NOT SEE IT. THE DAMAGE HE "SAW" WAS 2 SUPERFICIAL SCRAPES ON THE PAINT, THERE WAS NOT ANY DENTS, CREASES OR BOWING OF ANY KIND TO THE PANEL. EVEN THOUGH I HAD DONE MY RESEARCH ON THIS SITE AND KNEW THAT THERE WAS A PROBLEM WITH THE STRUTS, I COULD TELL THAT THIS MAN WOULD NOT LISTEN...

WHEN THE VEHICLE WAS PARKED REAR LIFTGATE WINDOW SHATTERED WHEN IT WAS OPENED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

THE REAR LIFTGATE WINDOW ASSEMBLY CAME COMPLETELY OUT OF THE FRAME. VEHICLE WAS IMMOBILE AT THE TIME OF THE OCCURRENCE. CONSUMER CONTACTED THE DEALER, WHO WAS UNABLE TO ASSIST THE CONSUMER. VEHICLE WAS 2000 MILES OVER WARRANTY. *AK

WE OWN A FORD EXPLORER IN MY WIFE'S NAME DIANA GIRALDO. ON SUNDAY 9/19/2004 SHE OPENED THE BACK LIFTGATE AND THE HINGE BROKE AND THE TOP HALF (GLASS ) OF THE LIFTGATE ALMOST CAME DOWN ON HER. THE SUV WAS BROUGHT BACK TO FULLERTON FORD IN SOMERVILLE NJ WHERE IT WAS BOUGHT IN MAY OF THIS YEAR. THEY CHARGED US FOR REPAIRS AND THE PART ALSO FOR A LOANER CAR WHILE THEY WERE REPAIRING IT. IT TURNS OUT THERE IS A RECALL ON THIS WHICH I FOUND ON YOUR WEB SITE. FORD MOTOR COMPANY WAS CALLED AND THEY SAID THE RECALL LETTERS HAVEN'T WENT OUT YET SO WE WOULD HAVE TO PAY. THEY ONLY REPLACED THE HINGE AND NOT THE LIFTGATE STRUTS WHICH WAS THE PARTS IN THE RECALL ALSO. RECALL NUMBER 04V442000 ON YOUR SITE , FORD RECALL NUMBER 04S20 *AK

WHILE OPENING MY REAR HATCH WINDOW OF A 2002 FORD EXPLORER, THE DRIVER-SIDE HINGE (STRUT.PCO) WHICH LIFTS THE WINDOW CAME OFF, DECOMPRESSING HARD ENOUGH TO COMPLETELY SHATTER THE WINDOW ABOVE ME. I HAD SEVERAL CUTS TO MY NECK, ARMS AND HEAD BUT NOTHING LIFE THREATENING. I WENT TO FORD ABOUT THIS AND THEY ADMITTED THAT THEY WERE AWARE OF SUCH A PROBLEM BUT BECAUSE I AM BEYOND THE 36K FACTORY WARRANTY, THEY WOULD NOT DO THE REPAIRS FOR ME. I ASKED ABOUT THE EXTENDED WARRANTY WHICH I PAID $2000 FOR AND WAS TOLD THAT THIS WARRANTY WOULD NOT COVER ANY REPAIRS. I HAD TO PAY MY $500 INSURANCE DEDUCTABLE TO COVER THE REPAIRS AT MY LOSS. SINCE JUNE, I HAVE SEARCHED ALL OVER THE INTERNET AND FIND LITERALLY HUNDREDS OF COMPLAINTS WHICH NOT ONLY HAD THE SAME OUTCOME, BUT THE SAME SORT OF FREAK ACCIDENT. WHY DOES FORD NOT VALUE...

THE RIGHT SIDE PISTON ASSEMBLY ON THE REAR TAILGATE FAILED. AS I WAS GOING TO CLOSE THE TAILGATE, THE WHOLE WINDOW SHATTERED ON TOP OF ME, RESULTING IN GLASS IN MY FACE AND THE TOP OF MY HEAD. I HAVE DONE SOME RESEARCH AND SEEN THAT THERE IS A "SAFETY CAMPAIGN" CONCERNING THIS ISSUE. WHAT DOES THAT MEAN? I HAVE CONTACTED THE DEALER AND HAVE GOTTEN NO RESPONSE. *JB

DRIVERS SIDE LIFT ARM ON REAR HATCH FAILED TO RETRACT, CAUSING HATCH TO CLOSE WITH ARM EXTENDED RESULTING IN DAMAGE TO LEFT HINGE ON DRIVERS SIDE REAR HATCH. LIFT ARM WAS DEFECTIVE IN THAT IT WOULD NOT WORK PROPERLY. REQUIRED REPLACEMENT OF DRIVERS SIDE LIFT ARM AND DRIVERS SIDE HINGE. REAR HATCH NOW DOES NOT LINE UP PROPERLY. *AK

THE REAR LIFT GATE HINGE BECAME LOOSE AND THE LIFT GATE ARM SNAPPED OUT, I ONLY HAD THIS VEHICLE FOR SIX MONTHS, I CONTACTED THE LOCAL DEALER THE PERSON AT THE PARTS DEPT HAD EXACTLY THE SAME ISSUE WITH EXACTLY THE SAME VEHICLE EXCEPT HIS WAS UNDER WARRANTY MY HAS 54K, HE RECOMMENDED CONTACT THEIR BODY SHOP WHICH IT WAS VERY FAMILIAR WITH THE ISSUE THEY CHECKED ANY RECALLS REGARDING THIS ISSUE THEIR COMPUTER REPORTED A SOMEHOW FAMILIAR ISSUE WITH THE 2002 FORD EXPLORER, THEY ALSO MENTION THAT AS OF 2004 THEY HAD REDESIGNED THE LOCATION OF THE LIFT GATE ARM PLACEMENT. THEY SUGGESTED NEW PARTS FROM FORD FOR $21.77 + LABOR. I'M LOOKING THIS AS AN ISSUE THAT SHOULD BE RECALLED SINCE HAS BEEN A LITTLE USE TO THIS VEHICLE AND THIS HAS BEEN A COMMON PROBLEM AT THE LOCAL DEALER OR DOING A LITTLE RESEARCH ONLINE. PE04045.PCO. *JB

THE HINGE BROKE ON THE LIFTGATE OF THE VEHICLE.*AK PE04045.PCO

THE REAR HATCHBACK HINGES FAILED, CAUSING THE WINDOW TO FALL INTO THE VEHICLE. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK PE04045.PCO

THE REAR WINDOW GATE ON OUR 2002 FORD EXPLORER HAS SHATTERED TWICE FROM THE SIMPLE ACT OF CLOSING THE WINDOW.1.) MY WIFE ON BOTH OCCASIONS WAS LOADING THE BACK OF THE VEHICLE. THE GLASS IN THE WINDOW SHATTERS AND SPRAY BITS OF GLASS TO A 5 -8 FT RAIDUS. 2) THIS LAST INCIDENT SHE WAS IN A CROWDED PARKING LOT. SHE WAS CLOSING THE WINDOW GATE WHEN THE GLASS SHATTERED AT ABOUT THE HALF CLOSED POSITION. THE BOTTOM OF THE WINDOW GATE FELL TO THE GROUND, GLASS HIT THE CARS ON BOTH SIDES OUR CAR. GLASS HIT HER IN THE FACE AND ALL OVER HER UPPER BODY. LUCKILY SHE HAD HER SUN GLASSES ON, SO NO GLASS WAS THROWN INTO HER EYES. IT COULD HAVE BEEN ALOT WORSE HAD MY 7 YEAR OLD SON BEEN HELPING HER LIKE HE NORMALLY DOES. 3.) FORD MOTOR COMPANY REFUSES TO AKNOWLEDGE THE PROBLEM...

WHILE THE VEHICLE WAS PARKED, THE REAR HATCH WINDOW EXPLODED WITHOUT WARNING. NO INJURIES REPORTED. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB PE04045.PCO

THE LIFTGATE BRACKET CRACKED AND THE GLASS SHATTERED. WHEN THIS OCCURRED DRIVER WAS STANDING AGAINST THE LIFTGATE, AND SUSTAINED CUTS FROM THE PIECES OF GLASS. RECALL 01I01000 WAS ISSUED FOR THIS COMPONENT, BUT THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK PE04045.PCO

I OPENED THE TOP PART OF THE TAILGATE ON MY 2002 FORD EXPLORER LAST NIGHT AND THE RIGHT HINGE BROKE AND FELL ON MY HEAD. LUCKILY THE GLASS DIDN'T BREAK AND I WASN'T INJURED. THIS IS NOT THE FIRST CASE OF THIS HAPPENING, I HAVE COME TO FIND OUT. ONE OF THE OTHER PEOPLE THIS HAPPENED TO (SAME YEAR AND MODEL) WAS TRAPPED UNDERNEATH THE HATCH MOMENTARILY. I HAVE DOCUMENTATION FROM THIS PERSON OF THE INCIDENT THAT OCCURED TO HIM. THIS SEEMS TO BE EITHER A MANUFACTURER'S DEFECT OR SOMETHING AND LUCKILY MY 3 YEAR OLD DAUGHTER WHO LIKES TO CLIMB IN THE BACK WHILE I'M LOADNG THE TRUCK, WASN'T THERE OR IT WOULD HAVE HIT HER IN THE HEAD. PLEASE TELL ME WHAT I CAN DO ABOUT THIS OTHER THAN PAY AN ARM AND A LEG TO GET IT FIXED AND HOPE IT DOESN'T HAPPEN AGAIN! *AK PE04045.PCO

RECALL 01L010000, DRIVER'S SIDE LIFTGATE BRACKET SNAPPED, CAUSING THE GLASS TO SHATTER. DEALERSHIP WOULD NOT REPAIR THE PROBLEM BECAUSE THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK PE04045.PCO

WHEN CLOSING THE REAR HATCH GLASS WINDOW SHATTERED. *AK PE04045.PCO *TS

WHILE CLOSING THE REAR WINDOW REAR GLASS UNEXPECTEDLY SHATTERED. NO INJURIES REPORTED. CONSUMER CONTACTED THE DEALER FOR AN APPOINTMENT. *AK PE04045.PCO

HINGE ON LIFTGATE GLASS BROKE AND PARTIALLY FELL OFF, CAUSING MINOR BRUISES FINGER & HEAD INJURIES. PE04045.PCO. *AK

FORD 2002 EXPLORER. I HAD MY ONE YEAR OLD IN A GROCERY CART, POPPED OPEN THE HATCH, OPENED IT AND THE GLASS SHATTERED ALL OVER THE CART WITH THE BOTTOM OF THE HATCH SWINGING OUT TOWARD THE CART. THANKFULLY MY CHILD WAS NOT HARMED. I WENT TO FORD, THEY SAID IT WAS NOT COVERED UNDER A RECALL AND THAT IT WAS NOT A SAFETY ISSUE. THEY SAID THEY HAD NEVER SEEN ANYTHING LIKE THIS AND THAT IT WAS MY RESPONSIBILITY TO FIX. *NM PE04045.PCO

I OPENED ONLY THE WINDOW PORTION OF MY BACK HATCH AND NOTICED THAT ONE OF THE HYDRAULIC ARMS WAS NO LONGER ATTACHED TO THE GLASS SO I BEGAN LOWERING IT AND THE GLASS SHATTERED IN MY HANDS. CONSEQUENT REPAIRS ARE GOING TO COST OVER $700 BEING AS IT IS OUT OF WARRANTY THOUGH JUST OVER 2 YEARS OLD. *AK PE04045.PCO

VEHICLE'S HATCHBACK GLASS SHATTERED.*MR TWO INCIDENTS OCCURRED WHERE THE CONSUMERS HATCH BACK GLASS SHATTERED.THE DEALERSHIP REPAIRED THEM TWICE BUT THE CONSUMER FEELS THAT THERE IS DEFINITELY SOMETHING DEFECTIVE IN THE MANUFACTURE OF THE HATCHBACK DOOR/GLASS. AND MAYBE MEASURES NEED TO BE TAKEN FOR A RECALL ISSUED. *CB PE04045.PCO

AFTER I PARKED THE EXPLORER AT THE MALL, I OPENED THE REAR LIFTGATE GLASS TO TAKE OUT THE STROLLER. AFTER I SET THE STROLLER UP, I REACHED UP TO CLOSE THE LIFTGATE GLASS. AT THIS POINT, WHILE MY HAND IS STILL ON THE LIFTGATE, THE GLASS SHATTERED AND EXPLODED WITH GLASSES FLEW EVERYWHERE. THE BABY STROLLER IS COVERED WITH GLASSES. UNFORTUNATELY, I HAD NOT PUT MY 8 MONTHS OLD BABY IS THE STROLLER OR ELSE HIS FACE WOULD BE COVERED WITH GLASSES. AT THIS POINT, I FELT A SHARP PAIN ON MY RIGHT HAND AND SAW THAT THERE WERE TWO CUTS AND I WAS BLEEDING EVERYWHERE. AFTER DROPPING THE EXPLORER AT A DEALER NEARBY, I WENT TO THE URGENT CARE AND GOT 12 STITCHES FOR THE CUTS. I CALLED FORD CUSTOMER RELATIONSHIP CENTER ON MONDAY TO REPORT THE INCIDENT AND WAS TOLD TO WAIT FOR 2 BUSINESS DAYS FOR THE...

RETURNING HOME ONE SUNDAY EVENING FROM GROCERY SHOPPING WITH MY GRAND-DAUGHTERS(AGES 4 AND 5),I REMOVED THEM FROM THE VEHICLE AND SENT THEM IN THE HOUSE, WHILE MY TEENAGE SON AND I UNLOADED THE GROCERIES. AFTER THE LAST OF THE GROCERIES WERE REMOVED, MY SON STARTED TO CLOSE THE LIFTGATE GLASS. AS I STOOD NEXT TO HIM, THE LIFTGATE GLASS HAD ONLY MADE IT HALFWAY DOWN ,WHEN THERE WAS AN EXPLOSION .THE LIFTGATE GLASS HAD DISINTEGRATED AS IF SHOT WITH A GUN. AT THE TIME OF THIS INCIDENT, I HAD THE EXPLORER BACKED INTO THE GARAGE. SO WHEN THE GLASS EXPLODED,IT FLEW OUTWARD TOWARDS US ,AS WELL AS INWARD INTO THE VEHICLE. THE NEXT DAY, I DROVE THE EXPLORER BACK TO THE DEALERSHIP WITH THE LIFTGATE GLASS MISSING. I WAS FORTUNATE TO STILL BE UNDER WARRANTY, BUT WHEN I ASKED THE FORD SERVICE ADVISOR TO CONFIRM THAT THIS PROBLEM WILL BE...