NHTSA Complaint #10098173 — 2002 FORD EXPLORER

MY CHILDREN AND I WENT TO THE BOWLING ALLEY AND MY SON WENT TO THE BACK OF THE VEHICLE TO GET HIS BOWLING BALL BAG AND WHEN HE WENT TO CLOSE THE LIFTGATE IT SHIFTED TO THE LEFT AND EXPLODED AROUND HIM. I TOOK VEHICLE TO FRITTS FORD SATURDAY TO HAVE IT LOOKED AT. THE SERVICE MANAGER TOLD ME THAT FORD WAS NOT RESPONSIBLE BECAUSE THE GLUE HOLDING THE HINGE WAS STILL THERE AND THAT THERE WAS DAMAGE ON THE PANEL AND IT HAD BROKEN THE GLASS INSIDE THE PANEL WHERE WE COULD NOT SEE IT. THE DAMAGE HE "SAW" WAS 2 SUPERFICIAL SCRAPES ON THE PAINT, THERE WAS NOT ANY DENTS, CREASES OR BOWING OF ANY KIND TO THE PANEL. EVEN THOUGH I HAD DONE MY RESEARCH ON THIS SITE AND KNEW THAT THERE WAS A PROBLEM WITH THE STRUTS, I COULD TELL THAT THIS MAN WOULD NOT LISTEN TO ME AND I WOULD NOT GET IT REPAIRED THERE. I HAVE SINCE TAKEN MY VEHICLE TO RACEWAY FORD AND AM WAITING FOR THE ADVISOR TO CALL ME BACK. AT RACEWAY THEY ACKNOWLEDGED THERE WAS A RECALL AND SEEM WILLING TO HELP ME. *AK