NHTSA Complaint #10093035 — 2002 FORD EXPLORER

WE OWN A FORD EXPLORER IN MY WIFE'S NAME DIANA GIRALDO. ON SUNDAY 9/19/2004 SHE OPENED THE BACK LIFTGATE AND THE HINGE BROKE AND THE TOP HALF (GLASS ) OF THE LIFTGATE ALMOST CAME DOWN ON HER. THE SUV WAS BROUGHT BACK TO FULLERTON FORD IN SOMERVILLE NJ WHERE IT WAS BOUGHT IN MAY OF THIS YEAR. THEY CHARGED US FOR REPAIRS AND THE PART ALSO FOR A LOANER CAR WHILE THEY WERE REPAIRING IT. IT TURNS OUT THERE IS A RECALL ON THIS WHICH I FOUND ON YOUR WEB SITE. FORD MOTOR COMPANY WAS CALLED AND THEY SAID THE RECALL LETTERS HAVEN'T WENT OUT YET SO WE WOULD HAVE TO PAY. THEY ONLY REPLACED THE HINGE AND NOT THE LIFTGATE STRUTS WHICH WAS THE PARTS IN THE RECALL ALSO. RECALL NUMBER 04V442000 ON YOUR SITE , FORD RECALL NUMBER 04S20 *AK