NHTSA Complaint #10105357 — 2002 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	10105357
Vehicle	2002 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Date of Incident	September 25, 2004
Date Filed	December 27, 2004
Mileage	29,990 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	Yes
State	CO

Consumer Description

WHILE THE VEHICLE WAS PARKED CONSUMER WAS CLOSING THE REAR HATCH AND THE ENTIRE WINDOW SHATTERED. CONSUMER CONTACTED THE MANUFACTURER, AND ALTHOUGH THE BALL AND SOCKET JOINT TO THE HATCH WINDOW WAS RECALLED, MANUFACTURER REFUSED TO ASSIST CONSUMER UNLESS A WAIVER WAS SIGNED SO THAT CONSUMER WILL NOT SUE THE MANUFACTURER. CONSUMER REFUSED TO SIGN WAIVER, BUT WOULD ONLY LIKE TO GET THE DEFECT REPAIRED. THIS OCCURRED PRIOR TO CONSUMER RECEIVING NOTIFICATION NOT TO OPEN THE HATCH AFTER THIS DEFECT HAPPENED. *AK

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