NHTSA Complaint #10090473 — 2002 FORD EXPLORER

THE REAR LIFT GATE HINGE BECAME LOOSE AND THE LIFT GATE ARM SNAPPED OUT, I ONLY HAD THIS VEHICLE FOR SIX MONTHS, I CONTACTED THE LOCAL DEALER THE PERSON AT THE PARTS DEPT HAD EXACTLY THE SAME ISSUE WITH EXACTLY THE SAME VEHICLE EXCEPT HIS WAS UNDER WARRANTY MY HAS 54K, HE RECOMMENDED CONTACT THEIR BODY SHOP WHICH IT WAS VERY FAMILIAR WITH THE ISSUE THEY CHECKED ANY RECALLS REGARDING THIS ISSUE THEIR COMPUTER REPORTED A SOMEHOW FAMILIAR ISSUE WITH THE 2002 FORD EXPLORER, THEY ALSO MENTION THAT AS OF 2004 THEY HAD REDESIGNED THE LOCATION OF THE LIFT GATE ARM PLACEMENT. THEY SUGGESTED NEW PARTS FROM FORD FOR $21.77 + LABOR. I'M LOOKING THIS AS AN ISSUE THAT SHOULD BE RECALLED SINCE HAS BEEN A LITTLE USE TO THIS VEHICLE AND THIS HAS BEEN A COMMON PROBLEM AT THE LOCAL DEALER OR DOING A LITTLE RESEARCH ONLINE. PE04045.PCO. *JB