2011 FORD FUSION Steering Problems

ON AUGUST 16TH 2018. MY 18YR SON WAS DRIVING WHEN HIS POWER STEERING WENT. HE COULD HAVE BEEN KILLED ALONG WITH OTHERS. THERE WAS A RECALL BY FORD. BUT WITH RESTRICTIONS. WITH IN 10YRS IR 150KMILES WHAT EVER CAME 1ST. MY SON'S CAR DID NOT QUALIFY AS IT WAS JUST OVER THE 150K MILEAGE. THE COST OF THE REPAIR IS OVER 2K....WE ARE DEVASTATE. HOW FORD CAN BUT SUCH RESTRICTIONS WHEN MY PREVIOUS SON & OTHER'S COULD HAVE LOST THEIR LIVES. ALSO HOW CAN A DEALERSHIP SELL CARS WHEN THERE IS VERY HARSH RECALLS. WE LOVE TO BUY FORD BECAUSE IT IS AN AMERICAN CAR & SUPPOSE TO BE DEPENDABLE & RELIABLE. I BOUGHT THIS CAR THINKING MY SON WAS GOING TO BE SAFE. INSTEAD I BOUGHT HIM A DEATH TRAP. THANK YOU.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V793000 (FUEL PUMP, GASOLINE), 14VE028000 (EQUIPMENT), 16V384000 (AIR BAGS), AND 15V340000 (STEERING). THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED PAYNE WESLACO FORD AT (956) 619-6026 (2401 E EXPY 83, WESLACO, TX 78599) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBERS: 15V793000 (FUEL PUMP, GASOLINE), 14VE028000 (EQUIPMENT), 16V384000 (AIR BAGS), AND 15V340000 (STEERING). THE VIN WAS NOT AVAILABLE.

SOMETIMES ON START UP THERE IS NO POWER STEERING. THERE IS A WARNING LIGHT ABOUT STEERING MALFUNCTION. IF THE KEY IS TURNED OFF AND THEN RE-STARTED THE STEERING COMES BACK. THE DANGER IS IF THIS HAPPENS WHILE DRIVING.

MY WIFE AND I GAVE THIS CAR TO OUR DAUGHTER WHEN SHE GOT HER DRIVERS LICENSE IN 2016.SINCE THEN THERE HAS BEEN A RECALL ON THE AIRBAGS THAT HAS NOT BEEN FIXED BECAUSE THEY ARE ON BACK ORDER. THE TEMPERATURE SENSOR HAS GONE OUT AND FORD IS AWARE THAT IS A PROBLEM BUT WILL NOT RECALL, AND NOW 3 TIMES THE STEERING HAS LOCKED UP ON HER WITH AN ERROR MESSAGE THAT READS "POWER STEERING ASSIST FAULT". IN READING VARIOUS ARTICLES THERE WAS A RECALL BUT FOR SOME REASON MY CAR HAVING A 3.5 LITER WAS NOT IN THE RECALL, NOT REAL SURE WHAT ENGINE SIZE HAS TO DO WITH POWER STEERING. FORTUNATELY ALL 3 FAILURES OCCURRED IN OUR DRIVE WAY WHILE SHE WAS BACKING OUT AND SHE TURNED THE CAR OFF AND STARTED IT BACK UP AND THE CAR CORRECTED ITSELF. I AM IN FEAR FOR MY DAUGHTERS LIFE...

LOST OF STEERING CONTROL WHILE DRIVING DOWN THE FREEWAY DUE TO FAILURE OF- ELECTRIC POWER ASSIST SYSTEM.

JENKINS AND WYNNE FORD IN CLARKSVILLE TN HAS REPLACE THE ELECTRONIC POWER STEERING TWICE ALREADY. VEHICLE WAS RETURNED BACK TO US ON 8-9 AUG AFTER FIXING IT FOR A SECOND TIME. WITHIN 24HRS ELECTRONIC POWER STEERING WENT OUT AGAIN AND RETURNED IT IMMEDIATELY TO THE FORD DEALERSHIP. NOW DEALERSHIP IS CLAIMING THE LOWER CONTROLS ARMS ARE BAD AND NEED TO BE REPLACED AND IS THE CAUSE OF WHY THE ELECTRONIC POWER STEERING IS GOING OUT. THERE HAS BEEN NO NOTICEABLE NOISES, CLUNKS OR ANYTHING TO IDENTIFY THE ISSUE BEING THE LOWER CONTROL ARMS. FORD IS CLAIMING THE BAD LOWER CONTROL ARMS ARE PUTTING TO MUCH PRESSURE ON THE ELECTRONIC POWER STEERING CONTROL UNIT.

THE CAR IS PARKED ON THE CURB SO I'D STARTED IT UP AND WAS PROCEEDING TO TURN IT AROUND IN A DRIVEWAY ACROSS THE STREET WHEN THE POWER STEERING WENT OUT SUDDENLY AND I COULD BARELY TURN THE WHEEL. A WARNING ON THE DASHBOARD SAID THE POWER STEERING ASSEMBLY HAD FAILED. AFTER MUCH EFFORT, I PULLED THE CAR ALONGSIDE THE CURB ACROSS THE STREET AND TURNED IT OFF. I CALLED THE DEALER AND THE MAN THERE SAID THERE WAS A RECALL ON THE VEHICLE FOR THE POWER STEERING AND HE WAS 99% SURE IT WOULD BE COVERED BUT AFTER I HAD IT TOWED THERE, HE SAID IT DIDN'T MEET THE CRITERIA FOR THE RECALL -- THAT THE COMPUTER WASN'T THROWING CERTAIN CODES SO I HAD TO PAY $2,000 TO GET IT FIXED. I JUST HAVE TO TRUST HE WAS BEING TRUTHFUL ABOUT THE NO CODES.

I TOOK MY 2011 FORD FUSION TO THE FORD DEALERSHIP IN HARLINGEN TX. THEY VERIFIED THE VEHICLE WAS UP FOR RECALL SINCE IT HAS NOT BEEN REPAIRED. THE MECHANICS TOOK THE CAR IN AND REPAIRED THE CAR AFTER 7 DAYS OF DROPPING IT OFF. ON DAY 7 THEY CALLED ME THAT IT NEEDED A TIE ROD WHICH I PURCHASED AND DELIVERED FIRST HAND. 2 HOURS LATER THEY CALLED ME THAT I HAD TO PAY $1,300 BECAUSE THE CAR WAS NOT UP FOR RECALL AND THAT IF I DIDN'T PAY THEY WOULD BE PUTTING MY BROKEN PART BACK ON AND RELEASING THE CAR TO ME. I WENT ON TO COMPLAIN TO THE MANAGER AND THEY MANAGED TO TAKE $500 OUT FOR THE REPAIRS THEY HAVE DONE THAT WERE SUPPOSED TO BE UP FOR RECALL. I WAITED 7 DAYS TO FIND OUT I WAS BEING CHARGED FOR A SERVICE THAT WAS SUPPOSED...

UPON STARTING THE CAR AND BACKING OUT OF THE DRIVEWAY I EXPERIENCED A LOSS OF POWER STEERING ASSIST. EVEN WITH SEVERAL ATTEMPTS TO TURN THE ENGINE OFF AND RESTART, THE CODE IS STILL THERE. THERE HAVE BEEN MANY CASES OF THIS HAPPENING ONLINE AND A RECALL THAT MY VEHICLE WAS NOT UNDER IN 2015.

I HAD A RECALL ON MY CAR LAST YEAR 2017. I TOOK IT TO BE FIXED. THEY REPLACED THE THROTTLE BODY AND POWER STEERING MODULE. AFTER HAVING THAT REPLACED I LATER NOTICE MY CAR WASN'T DRIVING RIGHT. THERE WAS A WHINING NOISE AND A NOISE COMING FOR STEERING WHEEL. SO I TOOK MY CAR BACK TO HAVE IT CHECK OUT.THE GUY SAID IT WILL COST $130.00 FOR THEM TO CHECK MY CAR. I ASKED IF COST TO CHECK THE PART THEY REPLACED BECAUSE MY CAR WAS DRIVING THE SAME SINCE THEY FIXED IT. IT TOOK LESS THAN AN HOUR FOR THEM TO TELL ME THAT THERE WASN'T ANYTHING WRONG WITH THE PARTS THAT WAS REPLACED. NOW MY CAR HAS BEEN GOING DOWN SINCE. SO JUNE 30,2018 I TOOK IT TO A MECHANIC FOR OIL CHANGE AND HE TOLD ME THAT I SHOULD TAKE MY CAR TO DEALERSHIP TO GET RACK...

POWER STEERING ASSIST FAILURE A/C FAIL DEFROST FAIL TURNS ON & OFF BY ITSELF OR JUST DOESNT OPERATE AT ALL ANYMORE TRACADVANCE FAILURE

I WAS DRIVING THE VEHICLE AND LOST POWER STEERING ASSISTANCE. WARNING LIGHT CAME ON AND DISPLAY NOTED THAT FAULT. PARKED THE CAR, WHEN I RESTARTED IT THE PROBLEM WENT AWAY. THIS COULD HAVE CAUSED A MAJOR ACCIDENT HAD MY WIFE BEEN DRIVING THE CAR AND ENTERED A SHAPE BENT IN THE ROAD. FORTUNATELY I WAS DRIVING ABOUT 40 MPH ON A FAIRLY STRAIGHT ROAD WHEN THE PROBLEM OCCURRED. I CHECKED AND NO RECALL HAS BEEN NOTED ON THIS PARTICULAR VEHICLE, HOWEVER IT APPEARS OTHER 2011 FORDS INCLUDING FUSIONS HAVE BEEN RECALLED. I WANT THIS TO BE ON RECORD IN THE EVENT THERE WOULD BE AN ACCIDENT DUE TO FORD'S RELUCTANCE TO TAKE ACTION OF THIS SERIOUS PROBLEM. PLEASE NOTE: I AM NOT ABLE TO CHECK THE BOX FOR RECEIVING RECALL ALERTS, BUT WOULD LIKE TO RECEIVE THEM. THANK YOU

I RECENTLY STARTED MY CAR AFTER WORK AND GOT A "POWER STEERING ASSIST FAILURE" ALERT WHILE STATIONARY. THE POWER STEERING HAS NOT WORKED SINCE THAT INCIDENT. IT'S INCREDIBLY DIFFICULT TO MAKE TURNS, ESPECIALLY MICHIGAN TURN-AROUNDS. BEING THAT IT'S ELECTRICAL, THE ESTIMATED COST TO FIX IS $1700! I DON'T HAVE $1700 TO FIX IT, AND I HAVE NO CHOICE BUT TO DRIVE IT AROUND LIKE THIS. I LEARNED THAT THERE WERE OVER 400,000 RECALLS FOR RELATED INCIDENTS, BUT MY VEHICLE IS NOT RECALLED. WHY? I ALSO NOTICED THAT OF THE 1795 COMPLAINTS ON HERE, 759 OF THEM ARE FOR STEERING ISSUES. THAT'S 42 PERCENT! THIS IS A DISASTER WAITING TO HAPPEN.

I WAS DRIVING DOWN THE HIGHWAY WHEN THE POWER STEERING WENT OUT. ALARM SOUNDS WENT OFF AND POWER STEERING DEFAULT APPEARED ON THE INFO SYSTEM. HAD A HARD TIME PULLING OFF THE HIGHWAY. WHEN I REALIZED IT WAS ELECTRICAL STEERING I WENT ONLINE TO FIND A WAY TO FIX THE PROBLEM. I CHECKED THE FUSES. FUSES WERE OK. SINCE I COULD HARDLY MOVE THE STEERING WHEEL TRYING TO GET OFF THE HIGHWAY I WASN'T GOING TO RISK MY LIFE AGAIN OR MY FELLOW DRIVERS ON THE HIGHWAY BY DRIVING IT BACK HOME. I WAITED FOR MY CAR TO BE TOWED BACK HOME. YOU WOULD THINK A CAR DOING 70 MPH WOULD STILL BE SOMEWHAT EASY TO STEER RIGHT TO GET ON THE SHOULDER OF THE HIGHWAY. IT WAS NOT AND TOOK A GOOD DEAL OF MUSCLE TO TURN THE STEERING WHEEL RIGHT. IF I WAS A OLDER PERSON OR SOMEONE...

MY 2011 FORD FUSION'S STEERING WHEEL COMPLETELY GAVE OUT ON ME WHILE DRIVING ON A HIGHWAY IN JULY OF 2015. EXTREMELY DANGEROUS SITUATION. DEALERSHIP INFORMED ME OF AN OPEN RECALL AND REPLACED THE WHOLE STEERING RACK PURSUANT TO FORD RECALL NUMBER 15S18. FAST FORWARD THREE YEARS LATER -- LAST FRIDAY, ALSO WHILE DRIVING, MY STEERING WHEEL FAILED AND ALMOST CAUSED A CRASH. EXACT SAME ERRORS. CONTACTED TWO DIFFERENT DEALERSHIPS, AS WELL AS FORD, AND ALL SAID THEY CAN'T DO ANYTHING ABOUT IT -- THAT I WOULD HAVE TO PAY $2300+ TO GET IT REPLACED. HOW CAN THE STEERING RACK FAIL ME TWICE IN THREE YEARS? HOW DOES FORD GET AWAY WITH MAKING THIS A ONE TIME RECALL AND DOING NOTHING WHEN THE SAME THING HAPPENS AGAIN? IT'S ABSOLUTELY ABSURD AND HORRIFYING. NO CAR - ESPECIALLY NOT ONE THAT IS A RELATIVELY NEWER MODEL - JUST RANDOMLY HAS A STEERING RACK...

I WAS DRIVING ON A CITY STREET TURNING LEFT. ON MY WAY TO PICK UP MY SON WHEN MY POWER STEERING WENT OUT AND A PROMPT SHOWED ON MY DASHBOARD SAYING POWER STEERING ASSIST FAULT.

INTERMITTENT POWER STEERING FAILURE. WHEN BACKING OUT OF MY DRIVEWAY, POWER STEERING LOCKED UP THEN WAS DRIVABLE. LOCKED UP AGAIN 66 MILES LATER WHILE BACKING UP IN DRIVEWAY.. TOOK IT TO TEAM FORD, $2199.00 TO REPAIR. OVER 400;00 WAS RECALLED IN 2015; FOR SAME PROBLEM. WHY NOT MINE?

1. TAKATA RECALL- AIR BAG: AIR BAG SENSOR OR LIGHT GOES BLINKING FOR 30 MINS OR MORE THAN IT SWITCHES TO THE PANEL LIGHT AND STAYS THERE LIT UP.. 2. STEERING COLUMN-STIFF AND GRINDING NOISE: WHEN IT DRIVES BACKWARD REVERSE IT MAKES THAT NOISE AND WHEN ON THE ROAD IT BEGINS TO MAKE LOUD NOISE, THEN THE STEERING GETS HARD TO STEER. 3. AC COOLANT DOES NOT BLOW COLD AIR: DOES NOT GET COLD AND BLOWS OUT WARM AIR ONLY.

POWER STEERING WOULD GO OUT, BUT RESET ITSELF AFTER TURNING CAR OFF AND THEN BACK ON. POWER STEERING FINALLY WENT OUT COMPLETELY WHILE GOING DOWN SUBDIVISION ROAD. SOME 2011 FUSIONS WERE RECALLED FOR THE SAME EXACT PROBLEM AND FIX. GOOD THING NO WORRIES ACCIDENT HAPPENED AND THE TAKATA AIRBAG WAS NOT DEPLOYED SINCE THAT RECALL HAS NOT BEEN FIXED YET.... MANY OTHER CARS JUST LIKE THIS ONE ON CARCOMPLAINTS.COM. HAD ISSUE FIXED AT BARBER FORD INC IN HOLLAND, MI 49423.

I PURCHASED THIS 2011 FUSION SEL 6 MONTHS AGO, THE CARFAX REPORT LISTED EVERYTHING AS BEING CHECKED OUT BUT NO REPORT ABOUT EPAS AS HAVING RECALL ISSUES, NO PROBLEMS UNTIL LAST WEEK WHEN THE OUTSIDE TEMPERATURE REACHED THE 90'S, WHEN EXITING THE FREEWAY AND COMING TO A STOP THE STEERING AND BRAKES STARTED LOUD GROWLING NOISE AT LOW SPEEDS, CONTINUED THROUGHOUT CITY STREET DRIVING AS WELL WITH IT REMAINING CONSTANT UNTIL THE TEMP COOLED OFF OVERNIGHT AS IT DIDN'T HAVE PROBLEMS WHEN TEMP WAS BACK DOWN IN THE 60'S BUT HAS REPEATED THE GROWLING NOISE AGAIN SEVERAL TIMES ONCE THE TEMP'S RETURN IN HOT WEATHER. WENT TO THE FORD DEALER AND SAID THE RECALL 15S18 HAS BEEN CLOSED AND THAT MY VIN NEVER WAS PART OF THE RECALL NOTICE, VERY FRUSTRATING THAT THE 393,623 UNITS EFFECTED THAT LISTED 2011-12 FUSION'S NEVER INCLUDED ALL VEHICLES AS VIEWING ALL THE COMPLAINTS NUMEROUS...

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHEN THE VEHICLE WAS STARTED, THE STEERING WHEEL LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO RAY SKILLMAN HOOSIER FORD (333 ROBERT CURRY DR., MARTINSVILLE, IN 46151, (765-342-3673) WHERE IT WAS DETERMINED THAT THERE WAS NO RECALL FOR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 116,000.

DRIVING 8 HOURS, 70 MPH, ON 92 OUTSIDE TEMP DAY THE CAR STARTED MAKING A THUMPING SOUND WHEN BREAKING/STEERING SIMULTANEOUSLY. STEERING BECAME SOMEWHAT STIFFER. THE SOUND GOT LOUDER AS TIME WENT ON, POSSIBLY DUE TO EXTREME HEAT. WIFE WAS WITH ME AND WE BOTH BECAME VERY WORRIED BECAUSE WE WERE IN ATLANTA 5 PM TRAFFIC. WE MADE IT HOME AND I BEGAN AN INFORMATION SEARCH. I FOUND THAT OUR 2011 FORD FUSION WAS INCLUDED IN A FIELD SERVICE ACTION 15N01. I SPOKE WITH THE LOCAL FORD SERVICE MANAGER AND WAS TOLD THAT DID NOT APPLY TO THE SYMPTOMS I DESCRIBED BECAUSE THERE IS NO ADVANCE INDICATION THAT THE ELECTRIC CONTROLLED STEERING IS GOING OUT - IT JUST GOES OUT. FORD'S OWN REPORT MENTIONS THIS BEING POSSIBLY DANGEROUS BUT DOWNPLAYS THE CONCERN BY SAYING STEERING IS STILL POSSIBLE, JUST MORE DIFFICULT. I CALLED FORD CUSTOMER SERVICE FOR SOME SUPPORT BUT OTHER...

MY POWER STEERING SYSTEM FAILED MAKING THE CAR UNABLE TO DRIVE. THIS HAPPENED AT 77,298 MILES ON IT. MY SPECIFIC VIN NUMBER WAS NOT INCLUDED IN THE 2011 FORD FUSION RECALLS FOR THE SAME PROBLEM FOR POWER STEERING FAILURE.

POWER STEERING ASSIST FAULT POPS UP WHEN CAR STARTS AND STEERING WHEEL DOES NOT MOVE

OVER 2 YEARS AGO, AT START UP, THE POWER STEERING ASSIST FAILURE WARNING APPEARED. I COULDN'T DRIVE THE CAR. I TOOK IT TO THE DEALER AND WAS ADVISED OF A RECALL ON FUSIONS, BUT NOT ON MY VIN. VERY FRUSTRATING! THEY RESET THE ELECTRONICS AND IT WAS OKAY FOR ONLY A COUPLE OF MONTHS. SINCE THEN, I RECEIVE THE WARNING SEVERAL TIMES A MONTH... CONSISTENTLY. I FOUND IF I TURN THE CAR OFF AND BACK ON, IT WOULD RESET AND POWER STEERING WOULD RESUME. HOWEVER, ON THURSDAY, 6/7/18, IT WOULD NOT RESET. I HAD TO HAVE THE CAR TOWED AND WAS ADVISED STILL NO RECALL ON MY CAR, IT IS OUT OF WARRANTY NOW, AND IT CAN ONLY BE RESET ONCE; I HAVE TO PAY $1600 TO CHANGE THE RACK. THIS IS EXTREMELY DISCONCERTING. THIS IS THE SAME PROBLEM AS ORIGINAL CONCERN 2 YEARS AGO AND MY CAR IS OUTSIDE...

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO FREDERICK MOTOR COMPANY (1 WAVERLEY DR., FREDERICK, MD 21702, (301) 663-6111) WHERE IT WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

MY POWER STERRING SHUT OFF WHILE DRIVING, WARNING ISSUED ON DASH. HAD LIMITED MANUAL STEERING ABILITY, HAD TOWED TO DEALERSHIP. IN MOTION.

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 15 MPH, THE STEERING WHEEL SEIZED. THE CONTACT TURNED OFF THE VEHICLE, RESTARTED IT AFTER 30 SECONDS, AND THE VEHICLE FUNCTIONED NORMALLY. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

DRIVING AT 45 MPH I LOST MY POWER STEERING. TOOK IT AND THE DEALERSHIP AND WAS TOLD THEY WOULD HAVE TO REPROGRAM THE COMPUTER. PICKED IT UP ON THURSDAY AND FRIDAY MORNING I LOST POWER STEERING AGAIN THIS TIME I WAS DRIVING ABOUT 55 TO 60 MPH.

POWER STEARING WOULD QUIT FORCING CAR TO MANUAL STEERING. ALSO TRACTION CONTROL WOULD SHUT OFF WHEN THIS HAPPENED.

THE POWER ASSIST STEERING LIGHT CAME ON AND THE CAR LOST POWER STEERING. THIS HAPPENED IN THE DRIVEWAY WHILE THE CAR WAS IN MOTION. THE CAR WAS NOT STEERABLE AT THIS POINT. I TURNED THE ENGINE OFF AND THEN RESTARTED THE CAR AND THE POWER STEERING WAS ACTIVE SO I TOOK IT TO THE DEALERSHIP. THE DEALER DIAGNOSED THE ISSUE AND FOUND STEERING RACK INTERNAL DAMAGE (INVOICE AND DESCRIPTION ATTACHED). THIS IS THE SAME ISSUE AS IN RECALLED FORD VEHICLES, HOWEVER, BECAUSE THIS VIN WAS NOT INCLUDED IN THE ORIGINAL RECALL THE WORK WAS NOT COVERED BY FORD.

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING SEIZED AND THE STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TEAGUE FORD LINCOLN (1730 W HILLSBORO ST, EL DORADO, AR 71730, 870-864-9400). THE DEALER STATED THAT EVEN THOUGH THE VIN WAS INCLUDED IN THE RECALL FOR NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), THE RECALL DID NOT APPLY TO SALVAGE TITLED VEHICLES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE RECALL DID NOT APPLY TO SALVAGE TITLED VEHICLES. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING MODULE FAILED WHILE DRIVING VARIOUS SPEEDS. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE CONTACT TOOK THE VEHICLE TO TOWN AND COUNTRY FORD (101 ANDERSON LN, MADISON, TN 37115) AND WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER STATED THAT BECAUSE THE VEHICLE EXCEEDED 150,000 MILES, THE POWER STEERING MODULE WOULD NOT BE REPLACED FREE OF CHARGE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 158,000.

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT A LOW SPEED, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. AFTER THE VEHICLE WAS RESTARTED, THE STEERING WHEEL OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO JACKY W. JONES FORD, INC. (2742 US-129, CLEVELAND, GA 30528, (844) 312-7623) WHERE IT WAS DIAGNOSED THAT THE INTERNAL STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. *TT *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 35 MPH, THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED AND THE POWER STEERING SEIZED. THE VEHICLE WAS TOWED TO WALTERBORO FORD (902 BELLS HWY, WALTERBORO, SC 29488, (843) 549-5581) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

THE POWER STEERING WENT OUT WHILE I WAS DRIVING IT AND HAD TO HAVE IT TOWED.THE PASSAGER AIR BAG LIGHT STAY ON

MY POWER STEERING HAS FAILED IT IS PART OF A RECALL BUY FORD WONT FIX IT BECAUSE THEY SAY ITS NOT A SAFETY RECALL. ITS A SAFETY RECALL WHEN ITS RECALL FOR CAUSING YOU TO CRASH. THEY SAY MY MILEAGE EXCEEDS THE RECALL. THEY WANT TO CHARGE ME $1600 TO FIX THEIR PRODUVTION PROBLEM WHEN I CALLED THE 1800 NUMBER FOR FORD THEY TELL ME ITS NOT THEIR PROBLEM. I HAVE ONLY OWNED THIS CAR FOR 1 YEAR. WHEN I WOULD START MY CAR SOMETIMES THE DASH WOULD FLASH POWER ASST FAIL IF I TURNED IT OFF AND BACK ON IT WAS FINE. I WAS DRIVING HOME FROM A BIRTHDAY PARTY AND MY DASH STARTED SAYING POWER STEERING FAIL AND I PULLED INTO A GAS STATION WENT INSIDE AND WHEN I CAME BACK OUT AND STARTED MY CAR I HAD NO STEERING AT ALL. I BELIEVE IF I HAD NOT...

THIS IS THE SECOND COMPLAINT FOR THE SAME PROBLEM INVOLVING POWER STEERING SRAFETY. THE FIRST CLAIM (#11062467) WAS FILED 11-17-17. THE MESSAGE DISPLAYED ON SCREEN WAS (ASSAULT ON POWER STEERING ASSEMBLY.) THERE WAS CODE U3000 48-08 RUN ON 1.20.18, AND COULD NOT IDENTIFY THE PROBLEM. I AM NOW FILING THE SECOND COMPLAINT ON SAME PROBLEM RE-OCCURRED BUT UNDER DIFFERENT MESSAGE OF (POWER STEERING ASSIST FAULT). THIS WAS RUN THRU CODE #U3000-49 ON 5-18-18 AND PROBLEM WAS IDENTIFIED AND REPAIRED.: REPAIR: REMOVED AND REPLACED P/S GEAR ASYN AND REPROGRAM P6M AND SET TOE. POWER STEERING GEAR ASYM FOR A TOTAL COST OF $1,200.41, INCLUDING LABOR. I WOULD LIKE TO BE NOTIFIED IF THERE EVER IS A RECALL ISSUED FOR THIS PROBLEM.

POWER STEERING SUDDENLY FAILS. I'VE HAD THIS IN FOR RECALL SERVICE AND MANUFACTURE DIDN'T WANT TO REPLACE, ONLY WANTED TO RESET CODES. NOW WON'T FIX EVEN AFTER POWER STEERING ASSIST CONTINUES TO FAIL AND FAILS AT LEAST ONCE A WEEK. WON'T FIX NOW BECAUSE VEHICLE HAS 156000 MILES. POWER ASSIST FAILS DURING TURNS, DURING NORMAL HIGHWAY DRIVING, WHEN MAKING SLIGHT TURNS-I NEVER KNOW WHEN THIS IS GOING TO HAPPEN. CAR SEEMS TO "TIGHTEN" ON IT'S OWN BUT STILL NEVER ENOUGH TIME TO KNOW IF THE ASSIST IS ACTUALLY GOING TO GO OUT OR NOT. VERY DANGEROUS. THIS HAS HAPPENED ON BOTH THE CITY STREETS AND HIGHWAYS. BOTH DURING TURNS AND NORMAL STRAIGHT DRIVING. HAS HAPPENED IN DRY WEATHER AND WET AND RAINY WEATHER. RECALL WAS NEVER FIXED PROPERLY WHEN FIRST SERVICED AND NOW WON'T GO BACK AND COMPLETELY REPLACE FAULTY PARTS. IN THE LAST 5 MONTHS, THIS HAS HAPPENED MORE...

OCCASIONALLY POWERE STEERING GOES OUT. USUALLY IN SLOW SPEED, LEAVING DRIVEWAY ETC. I CAN STOP THE CAR, SWITCH MOTOR OFF, RESTART AND IT WORKS. THIS STARTED HAPPENING ABOUT 2 YEARS AGO. THIS MORNING POWER STEERING WENT OUT AND WOULD NOT RESTART..

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO THE DEALER (VILLAGE FORD, 23535 MICHIGAN AVE, DEARBORN, MI 48124, (313) 565-3900) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR BOX ASSEMBLY NEEDED REPLACEMENT. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED AND ALSO RECEIVED A WHEEL ALIGNMENT. THE CONTACT STATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED AND RECOMMENDED THAT THE DEALER REPLACE THE PART. THE APPROXIMATE FAILURE MILEAGE WAS 137,709.

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING SEIZED. FAIRWAY FORD LINCOLN IN FREEPORT, ILLINOIS WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 67,067. *TT *JS

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE STARTING UP THE VEHICLE THE POWER STEERING FAULT ASSIST ILLUMINATED ON THE DASHBOARD WHICH RESULTED IN LOSS OF STEERING. THIS FAILURE OCCURED MULTIPLE TIMES WHICH REQUIRED TOWING TO THE DEALERSHIP (SCHAUMBURG FORD 815 E GOLF RD SHAUMBURG, ILLINOIS, 60173) (847-605-0800). THE POWER STEERING ASSEMBLY WAS THEN REPLACED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 81,000. *TT

05/03/2018 ENTERED MY 2011 FORD FUSION SEL PARKED IN MY DRIVEWAY. TO RUN AN ERRAND. I STARTED THE CAR, IT STARTED FINE, THEN THE VEHICLE CHIMED AND A MESSAGE APPEARED SAYING, " POWER STEERING ASSIST FAULT". THE VEHICLES STEERING WHEEL WOULD NOT TURN. I TURNED OFF ENGINE AND RESTARTED THE CAR AND SAME THING OCCURRED AGAIN. I PULLED OUT MY PHONE AND GOOGLED THIS VEHICLE MESSAGE AND FOUND THAT THERE WERE MANY FAILURES SUCH AS THIS REPORTED ON THE INTERNET. ADDITIONALLY I FOUND THAT AFTER INVESTIGATIONS FORD HAD RECALLED NEARLY 400,000 VEHICLES FOLLOWING MANY POWER STEERING FAILURES AROUND THE COUNTRY. I CONTACTED THE FAIRWAY FORD DEALERSHIP WHERE I PURCHASED THE VEHICLE NEW IN 2011 AND REPORTED THE EVENTS ABOVE TO BRANDON IN THE SERVICE DEPT. HE LOOKED UP THE INFORMATION AND REPORTED AS FAR AS HE COULD TELL AT THAT TIME MY VEHICLE WAS NOT INCLUDED IN THE RECALL OF...

I TURN MY CAR ON AND POWER STEERING SHUTS DOWN. ENG LIGHT COMES ON STATING POWER STEERING ASSIST FAULT. I TURN MY CAR OFF TRY AGAIN IT GOES AWAY. STARTED SAT APRIL 28 AND HAS HAPPENED ONCE A DAY. MONDAY DID 3X IN A ROW. LOOKED AROUND UNDER HOOD. TUESDAY (TODAY) NOTHING HAPPENED. GOING TO TAKE TO DEALER BUT WAS TOLD BY PREVIOUS OWNER DID HAVE PROBLEMS LIKE THAT AND FORD DEALER TOLD HER IT WAS DUE TO IT BEING COLD OUTSIDE. IT'S BEEN GREAT OUTSIDE HERE IN OH SINCE IT STARTED DOING THIS ON ME. INTERNET SHOWS A SAFET RECALL FOR EXACT CAR BUT WHEN I LOOKUP MY VIN THERE ARE NO RECALLS FOR ANYTHING? WHAT IF MY CAR STALLS AND CAUSES A PROBLEM, ARE FORD FUSIONS ACTUALLY KNOWN FOR STEERING ISSUES LIKE THIS OR NOT

TWICE IN THE PAST WEEK WHEN STARTING THE CAR THE DASHBOARD SHOWED A "POWER STEERING FAULT" MESSAGE AND I HAD NO POWER STEERING. UPON SHUTTING OFF THE CAR AND RESTARTING, THE STEERING OPERATED WITHOUT INCIDENT. AFTER DOING SOME RESEARCH I FOUND THAT THERE WAS A MASSIVE RECALL OF CERTAIN FORD MOTOR COMPANY VEHICLES THAT EXHIBITED THE SAME ISSUE. I CONTACTED FORD CUSTOMER SERVICE AND WAS TOLD THAT THE RECALL AFFECTED VEHICLES MANUFACTURED BETWEEN 9/7/2010 AND 2/28/2012. MY FUSION WAS BUILT 8/2010. CUSTOMER SERVICE SAID THEY WOULD "PASS THE MESSAGE ALONG TO FORD." I HAVE AN APPOINTMENT AT A LOCAL FORD DEALER TO ADDRESS THE ISSUE BUT AM CONCERNED THAT IF I HAVE TO REPLACE THE RACK I'M FACING A $2000 REPAIR BILL. IF THIS IS THE SAME DEFECT REFERRED TO IN THE RECALL, AND I'M EXPERIENCING THE SAME ISSUE, WHY WOULD I HAVE TO EAT THE COST OF THE REPAIR...

LETTER FROM CONGRESSMAN FRELINGHUYSEN ON BEHALF OF CONSTITUENT IN REGARDS TO THE SUDDEN AND INTERMITTENT POWERING STEERING FAILURE IN HER 2011 AND 2012 FORD FUSION. *LD *JS THE CONSUMER STATED THE THERE WAS A RECALL, BUT THE VEHICLES WERE NOT INCLUDED.*JS

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION AND THE "STEERING ASSIST FAULT" MESSAGE DISPLAYED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (WOODY FOLSOM FORD IN BAILEY, GA) WAS NOTIFIED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 156,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. THE DEALER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND BELIEVED THE FAILURE WAS RELEVANT TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 135,000. THE VIN WAS NOT PROVIDED.

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED AND THE POWER STEERING MALFUNCTION ERROR MESSAGE ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TO ALLAN VIGIL FORD (6790 MT ZION BLVD, MORROW, GA 30260). THE TECHNICIAN AT THE DEALER INFORMED THE CONTACT THAT THERE WAS A FAILURE CODE FOUND FOR LOSS OF STEERING. THE CONTACT STATED THAT THE TECHNICIAN WAS SERVICING THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT WAS INFORMED THAT THE STEERING GEAR COULD NOT BE REPLACED BECAUSE THAT PORTION OF THE RECALL WAS EXPIRED. THE CONTACT STATED THAT THE DEALER WAS ONLY ABLE TO UPDATE THE POWER STEERING CONTROL MODULE. THE FAILURE RECURRED A DAY LATER AFTER THE RECALL WAS PARTIALLY REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,020.