2011 FORD FUSION Structurebody Problems
46 NHTSA complaints on file
Structurebody Issues in the 2011 FORD FUSION
46 structurebody complaints have been filed with NHTSA for the 2011 FORD FUSION. Of these, 5 involved a crash, 0 involved a fire, and 3 resulted in injury.
46
Complaints
5
Crashes
0
Fires
3
Injuries
0
Deaths
All Structurebody Complaints
- Abrupt failure of driver door mechanism. Driver now unable to exit vehicle without opening window and reaching around to open from outside. On-line research discloses this is a common problem with this model. - Risk is clear, driver may need to exit vehicle quickly in an emergency. - Problem is clear and has not been reproduced or confirmed by others. - Problem occurred without warning to days ago.
DRIVER SIDE DOOR HANDLE MALFUNCTION. CAN'T OPEN DOOR FROM INSIDE. HAD TO ROLL WINDOW DOWN AND OPEN FROM OUTSIDE. SAW MANY OTHER COMPLAINTS ABOUT THIS SAME THING.
THE INTERIOR DOOR HANDLE ON THE DRIVER'S SIDE FRONT DOOR HAS STOPPED WORKING. THE DRIVER'S DOOR CANNOT BE OPENED WITH THE DOOR CAN ONLY BE OPENED FROM THE OUTSIDE. I CAN ONLY EXIT THE VEHICLE BY EITHER CLIMBING OVER THE CONSOLE TO THE PASSENGER SIDE OR PUTTING THE WINDOW DOWN AND USING THE EXTERIOR DOOR HANDLE. SUCH A BASIC SAFETY FEATURE AS A DOOR HANDLE SHOULD LAST THE LIFE OF THE CAR. IN THE EVENT OF AN ACCIDENT, IT WOULD BE DIFFICULT, OR IMPOSSIBLE, TO EXIT THE VEHICLE QUICKLY.
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO OPEN FROM THE INSIDE. IN ADDITION, THE DOOR LATCH WAS NOT FLUSHED TO THE DOOR PANEL. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT CALLED MIKE CASTRUCCI FORD LOCATED AT (1020 OH-28, MILFORD, OH 45150 (513) 275-1048) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURE WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,082.
THE DRIVER'S SIDE LOCK STICKS WHILE USING THE KEY FOB TO OPEN. HAVE TO ENTER THROUGH THE PASSENGER DOOR AND MANUALLY UNLOCK THE DOOR USING THE HANDLE AND THE LOCK AT THE SAME TIME. LOCK MECHANISM WILL NOT AT ALL AUTOMATICALLY WHETHER INSIDE OR USING KEY FOB. I'VE DISCOVERED THAT THIS IS A COMMON ISSUE WITH 2011 ERA FORD FUSIONS. WAS NOT AWARE WHEN I BOUGHT THE VEHICLE IN JANUARY 2020.
TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED SEVERAL RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). FRIENDLY FORD OF POUGHKEEPSIE, NY WAS NOTIFIED. HOWEVER, THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE RECALL WAS ISSUED ON JANUARY 28, 2019. IT TOOK OVER 7 MONTHS FROM THE DAY THE DEALER WAS CONTACTED TO THE DAY IT WAS REPAIRED. CURRENTLY, THE DEALER WAS INFORMED THAT WHEN EXITING THE VEHICLE THE DRIVERS SIDE DOOR FAILED TO UNLATCH FROM INSIDE THE VEHICLE. THE FAILURE CAUSED THE DRIVER TO HAVE TO ELECTRONICALLY WIND DOWN THE WINDOW TO OPEN THE DOOR FROM OUTSIDE THE VEHICLE. SOMETIMES THE DOOR WOULD UNLOCK USING THE REMOTE KEYFOB, OTHER TIMES THE KEY HAD TO BE USED MANUALLY TO UNLOCK THE DRIVER DOOR. I HAVE AN APPOINTMENT WITH FRIENDLY FORD TO REPAIR THE ISSUE ON 11/14/2019
THE DRIVER'S DOOR LATCH BROKE ON THE INSIDE OF THE DOOR AND WILL NOT OPEN THE DOOR WHEN THE INSIDE HANDLE IS PULLED. HUGE SAFETY RISK IN CASE OF AN ACCIDENT. I LOOKED ONLINE AND THERE ARE MULTIPLE OTHER COMPLAINTS ABOUT THIS ITEM.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). TOWN & COUNTRY FORD (6015 PRESTON HWY, LOUISVILLE, KY 40219, (502) 964-8131) SCHEDULED AN APPOINTMENT; HOWEVER, THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE RECALL WAS ISSUED ON JANUARY 28, 2019. IN ADDITION, THE DEALER WAS INFORMED THAT THE DRIVERS SIDE DOOR FAILED TO UNLATCH FROM INSIDE THE VEHICLE. THE FAILURE CAUSED THE DRIVER TO HAVE TO ELECTRONICALLY WIND DOWN THE WINDOW TO OPEN THE DOOR FROM OUTSIDE THE VEHICLE. THE DEALER HAD NOT VERIFIED IF THE VEHICLE WAS INCLUDED OR EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES:DOOR:LATCH). THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME FAILURE AS LISTED IN THE RECALL CAMPAIGN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 57,000. *BF 'PARTS OF THIS...
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE INTERIOR DOOR HANDLE FAILED TO OPEN THE DRIVER'S SIDE DOOR. AN INDEPENDENT MECHANIC REPAIRED THE DOOR HANDLE. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 96,000. *BF CONSUMER STATED DOOR LATCH ASSEMBLY BROKE. UNABLE TO EXIT VEHICLE FROM THE INSIDE. IF I HAD BEEN IN AN ACCIDENT I WOULD NOT HAVE BEEN ABLE TO EXIT MY VEHICLE IN THE CASE OF AN EMERGENCY OR MY OR ANY OF MY PASSENGERS.*JB
THE DRIVER'S SIDE DOOR HANDLE IS BROKEN. I HAD THE SAME PROBLEM IN 2016 AND HAD IT REPLACED AT KENNY ROSS FORD, ADAMSBURG, PA. I HAVE AN APPOINTMENT TUESDAY MAY 7TH FOR THE SAME REPAIR AT THE SAME DEALER. TO OPEN THE DOOR, I CAN EITHER REACH THROUGH THE OPEN WINDOW AND PULL THE HANDLE OR I CAN PULL THE INSIDE HANDLE ALONG WITH THE DOOR LOCK, WHICH OPENS THE DOOR. I FEEL THAT IF SOMETHING HAPPENS, IT'S VERY MUCH A SAFETY ISSUE. I'M 69 YRS. OLD BUT AN OLDER PERSON OR A PERSON WITH LIMITED ABILITIES WILL, NOT MIGHT, BUT WILL HAVE PROBLEMS. THIS IS A SERIOUS PROBLEM THAT NEEDS RESOLVED NOW.
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE INTERIOR DRIVER'S SIDE DOOR HANDLE FRACTURED TWICE IN THREE YEARS. THE DOOR HANDLE WAS REPAIRED IN 2016 FOR THE SAME FAILURE. THE CONTACT HAD TO MANEUVER THE DOOR LOCK OR REACH OUTSIDE THE VEHICLE TO OPEN THE DOOR FROM THE OUTSIDE. KENNY ROSS FORD (104 BLACK HILL RD, IRWIN, PA 15642, (724) 864-3601) WAS EXPECTED TO REPAIR THE VEHICLE ON MAY 7, 2019. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 38,000. *BF CONSUMER STATED THE MAIN CONCERN IS IF THERE IS A BATTERY/POWER FAIL WHERE THE WINDOW DOESN'T OPEN OR IF THERE IS A FIRE OR INCIDENT WHERE EXITING THE VEHICLE IS NECESSARY. *JB
THE VEHICLE WAS IN A PARKING LOT AND I WAS GETTING READY TO GO INTO A STORE. IT WAS POURING DOWN RAIN. I AM DISABLED BUT AM ABLE TO DRIVE A VEHICLE. I WAS READY GETTING READY TO GET OUT OF THE VEHICLE. AS I TRIED TO OPEN THE DOOR HANDLE I FELT THE DOOR GO LOOSE AND THE DOOR WOULD NOT OPEN. THIS IS A HUGE SAFETY ISSUE. I HAVE KNEES THAT WERE FRACTURED AND I MUST WEAR KNEE BRACES ON THEM. I HAD TO CRAWL TO THE OTHER SIDE OF THE VEHICLE IN ORDER TO GET OUT. I REALLY HURT MY ARMS BY CRAWLING ACROSS THE VEHICLE. IT FLOODS A LOT IN HOUSTON WHERE I LIVE. THIS IS ANOTHER SAFETY ISSUE. I MUST BE ABLE TO GET OUT OF MY VEHICLE QUICKLY DURING AN EMERGENCY SITUATION SUCH AS FLOODING. FORD HAS RECALLED THE 2010 AND 2012 FUSIONS FOR...
VEHICLE WAS PARKED, AFTER DRIVING. THE INTERIOR, DRIVER'S SIDE DOOR LATCH MECHANISM FAILED TO OPEN THE DRIVER'S SIDE DOOR. THIS WAS THE CASE IF THE VEHICLE WAS ON OR OFF, AND THE CASE IF THE LOCKS WERE ENGAGED OR DISENGAGED. IN THE EVENT OF AN ACCIDENT, THE DRIVER WOULD BE UNABLE TO OPEN THE DOOR FROM THE INSIDE. HE OR SHE WOULD NEED TO OPEN THE WINDOW AND/OR CRAWL TO ANOTHER DOOR. THE EXTERIOR HANDLE DOES STILL OPERATE THE LATCH.
ON A MONDAY MORNING A LIGHT ON MY DASHBOARD CAME ON AND IT SAID STEERING POWER SERVICE NOW, THIS CAUSE THE STEERING WHEEL TO BECOME STIFF AND HARD TO CONTROL. WHILE I LOOK ALL OVER UNDER THE HOOD TO FIND THE STEERING POWER FUEL RESERVOIR I COULDN'T FIND ONE. ON WEDNESDAY AFTERNOON AS I WAS DRIVING A SHARP CORNER IT WAS DIFFICULT FOR ME TO TURN THE STEERING WHEEL AND I LOST CONTROL OF THE CAR ENDING UP HITTING THE BRIDGE IN THE ROAD. THE LOW TRACTION AS WELL CAME ON WHEN THE STEERING POWER LIGHT APPEARED.
WHEN CLOSING THE DRIVERS SIDE DOOR IT WON'T LATCH CLOSED. THE DOOR BUMPS BACK WITHOUT CLOSING. IT TAKES AT LEAST TWO ATTEMPTS TO CLOSE THE DOOR. THIS STARTED WHEN LEAVING THE VEHICLE AND TRYING TO CLOSE THE DOOR. IT TAKES SEVERAL ATTEMPTS TO PROPERLY CLOSE THE DOOR FROM THE INSIDE. I HAVE NOT DRIVEN THE VEHICLE SINCE THIS STARTED.
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT BOTH THE FRONT DRIVER SIDE DOOR AND THE FRONT PASSENGER SIDE DOOR DID NOT OPEN FROM INSIDE THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000. *TT*JB
I COULD NOT OPEN THE DRIVER SIDE DOOR AFTER PARKING ON STREET. FROM THE INSIDE. HAD TO CLIMB OVER CONSOLE TO PASSENGER DOOR. I AM 83YR. FEMALE ON WALKER. 93DEGREE DAY. MUST TAKE TO DEALER TO HAVE FIXED. CONCERNED ABOUT SAFETY.
MALFUNCTIONING DOOR LATCHES 2011 FORD FUSION -- MY DOOR HANDLE WON'T WORK AND I HAVE DISCOVERED THAT THE SAME PART IS RECALLED ON OTHER MODELS BUT NOT ON THE 2011. THIS IS A SAFETY ISSUE AS I HAVE TO CRAWL OUT MY PASSENGER SIDE DOOR.IT'S SAD THAT FORD HAS RECALLED OTHER YEAR MODELS OF THE FUSION; HOWEVER, THE 2011 IS NOT IN THE RECALL. THIS NEEDS TO BE RECALLED BECAUSE THIS IS A MAJOR SAFETY ISSUE!!!! I SURE HOPE I NEVER GET A BIND OR SITUATION WHERE I NEED TO GET OUT OF THE CAR VERY QUICKLY (CAR WON'T START & ON FIRE, ETC.) BECAUSE I WILL NOT BE ABLE TO GET OUT OF THE CAR FAST ENOUGH TO BE SAFE BECAUSE I WILL NOT BE ABLE TO ROLL DOWN MY DRIVER'S SIDE WINDOW TO GET OUT OF IT. FORD NEEDS TO RECALL THIS SAFETY ISSUE A.S.A.P!!!! I'VE ATTACHED COPIES...
DRIVERS DOOR HANDLE FAILED TO OPEN DOOR AT DESTINATION. 1ST FAILURE IT PARTIALLY OPENED LATCH, THEN AFTER DID NOT UNLATCH AT ALL. NO ABNORMAL FEEL PRIOR TO NOT WORKING. DROPPED WINDOW AND OPENED USING EXTERIOR HANDLE. LOOKING INTO THE SYMPTOM ON THE WEB I WAS SURPRISED TO FIND RECALL(S) FOR SIMILAR/IDENTICAL ISSUE ON OTHER EARLIER AND LATER YEAR FUSIONS! PART NUMBER FOR INTERIOR HANDLE FOR ALL YEARS APPEARS TO BE THE SAME. SEEMS RECALL WOULD BE APPLICABLE TO FAILING PART RATHER THAN YEAR SPECIFIC SEEING AS HOW IT WAS DEEMED A SAFETY ISSUE? I SUSPECT SIMILAR TORSION FAILURE BETWEEN LATCH HANDLE AND LOCK HANDLE WITHIN 6E5Z-5422601-A ASSEMBLY. WILL KNOW FOR SURE ONCE REPLACING/REPLACED.
DRIVER'S DOOR INSIDE LATCH SUDDEN FAILURE - UNABLE TO OPEN DOOR FROM INSIDE. CAR WAS PARKED. THE DOORS WILL CONTINUE TO LOCK AND UNLOCK AND THE DOOR CAN BE OPENED WITH THE OUTSIDE HANDLE.
VEHICLE SHUT DOWN SEVERAL TIMES WHILE TRAVELING AT LOW SPEED ON A CITY STREET. ALSO, THE DOOR ON THE DRIVER'S SIDE WILL NOT OPEN FROM THE INSIDE OF THE VEHICLE.
THE VEHICLE HAS STARTED MAKING VERY LOUD CREAKING NOISES WHEN GOING OVER A BUMP OR WHEN TURNING THE STEERING WHEEL, TYPICALLY HEARD MORE WHEN AT LOWER SPEEDS. THE DEALER INDICATED IT'S THE LOWER CONTROL ARM IS SAFE FOR NOW; HOWEVER, WAS RECALLED ON THE 2013-2014 FUSIONS. IN ADDITION, MY DOOR HANDLE/LATCH ALSO STOPPED WORKING TODAY WHILE STATIONARY. THE DOOR IS NOT LATCHING PROPERLY. THIS RECALL ALSO AFFECTED THE 2013-2014 FUSIONS, BUT NOT THE 2011.
DOOR HANDLES COME OFF. DOOR CHECK STRAP BROKE ON RIGHT FRONT PASSENGER DOOR.
FAILURE RIGHT FRONT INSIDE DOOR HANDLE. DRIVERS DOOR HANDLE ON INSIDE HAS STOPPED WORKING. I MUST ROLL DOWN WINDOW AND USE OUTSIDE DOOR HANDLE TO OPEN DOOR. THIS OCCURRED 02/06/17 WHEN I STOPPED CAR, TURNED OFF THE IGNITION AND TRIED TO EXIT THE CAR. DOOR HANDLE HAS NOT WORKED SINCE THEN. WHEN CAR WAS LESS THAN 1 YEAR OLD THE RIGHT FRONT PASSENGER DOOR HANDLES INSIDE & OUTSIDE FAILED INTERMITTENTLY. DEALER "COULD NOT FIND" THE PROBLEM. THIS WENT ON FOR SEVERAL WEEKS UNTIL FINALLY THE PASSENGER DOOR COULD NOT BE OPENED FROM INSIDE OR OUTSIDE. CAR WAS TAKEN TO DEALER AND REPAIRED UNDER WARRANTY.
FRONT FLEW OPEN WHILE DRIVING (ON A 4 LANE CITY STREET, ABOUT 30 MPH, TURNING SLIGHTLY TO THE LEFT), PASSENGER WOULD HAVE BEEN THROWN OUT IF NOT SEATBELT RETAINED HER. REPEATED SLAMMING DOOR SHUT TO GET HOME CLOSED THE DOOR, BUT NOW THE DOOR WONT OPEN FROM THE INSIDE NOR OUTSIDE. THIS IS A REAL PERSONAL HAZARD IF ATTEMPTING TO EXIT IN AN EMERGENCY. CONTACTED THE LOCAL DEALER, HE TELLS ME FORD FUSION WAS RECALLED BECAUSE OF DOOR PROBLEMS BUT NOT MY VIN NUMBER, THE SAME ANSWER FROM FORD MOTOR CO.
WHILE ATTEMPTING TO OPEN DRIVER DOOR TO EXIT THE VEHICLE, DOOR LATCH MECHANISM INSIDE OF DOOR BROKE CAUSING LATCH TO BECOME INOPERABLE THUS CAUSING ME TO ROLL DOWN THE WINDOW AND EXIT THE VEHICLE FROM THE EXTERIOR DOOR HANDLE. THE VEHICLE WAS STATIONARY, IN PARK, IN MY HOME DRIVEWAY. UNLESS I ROLL THE WINDOW DOWN AND OPEN THE DOOR USING THE REAR LATCH, I CANNOT EXIT THE VEHICLE. IN A CRASH SITUATION, OR A SITUATION IN WHICH THE WINDOW IS ICED UP AND CANNOT LOWER, EXITING THE VEHICLE COULD BE IMPOSSIBLE AND DANGEROUS. WHEN I REPORTED IT TO MY LOCAL SERVICE TECH, HE STATED THAT IT WAS A COMMON ISSUE.
FRONT PASSENGER DOOR WILL NOT OPEN FROM EITHER INSIDE OR OUTSIDE. NO EXTERNAL DAMAGE, IT JUST ONE DAY WOULDN'T BUDGE FROM EITHER SIDE.
I PARKED MY VEHICLE AND WENT TO OPEN MY DOORS AND THE DRIVER AND PASSENGER SIDES DOERS WOULD NOT OPEN FROM THE INSIDE. I HAD TO PROCEED TO UNLOCK THE DOOR MANUALLY AND ROLL THE WINDOW DOWN, PLACE MY ARM OUT THE WINDOW TO OPEN THE DOOR FROM THE OUTSIDE. THE PASSENGER HAD TO DO THE SAME FOR THEIR DOOR AS WELL. WE ARE BOTH SENIOR CITIZENS WITH DISABILITIES. ARE THERE ANY RECALLS ON THIS ISSUE? I'M CONCERNED FOR THE SAFETY AND WELL BEING OF ME AND ANY PASSENGERS THAT HAPPEN TO BE IN THE VEHICLE IN THE CASE OF AN ACCIDENT WHERE AS I HAVE TO EXIT THE VEHICLE IN AN EMERGENCY.
I AM HAVING THE SAME PROBLEM WITH MY 2011 FUSION AS THE RECALL FOR THE 13'S AND 14'S DOOR LATCH RECALL. THIS JUST STARTED TODAY 8/16/2016, IF YOU TRY TO CLOSE THE PASSENGER DOOR NORMAL IT BOUNCES BACK AT YOU AND WILL NOT LATCH. IF YOU CLOSE IT VERY GENTLY IT LATCHES BUT DOESN'T SEEM TO BE VERY SOLID. THIS HAPPENED AS MY WIFE WAS PICKING UP OUR CHILD FROM SCHOOL. WHEN SHE WENT TO CLOSE THE DOOR IT JUST BOUNCED RIGHT BACK OPEN AT HER. PICTURES WOULD NOT DO MUCH GOOD IN THIS CASE AS THEY WOULD BE OF A DOOR EITHER OPEN OR CLOSED BUT I AM GOING TO TAKE A VIDEO OF WHAT IT IS DOING IF YOU WOULD BE INTERESTED IN VIEWING IT.
ON 16 JULY 2016. THE 2011 FORD FUSION WAS IN PARK AND THE IGNITION WAS OFF. WHEN THE DRIVER OF THE VEHICLE ATTEMPTED TO OPEN THE DRIVER'S SIDE DOOR TO EXIT THE VEHICLE, THE MECHANISM FOR THE INTERIOR DOOR HANDLE BROKE, MAKING IT IMPOSSIBLE TO EXIT THE VEHICLE DIRECTLY FROM THE INSIDE ON THE DRIVER'S SIDE. THE OUTSIDE DOOR HANDLE WAS STILL FUNCTIONAL, SUCH THAT THE WINDOW COULD BE ROLLED DOWN WITH AUXILIARY POWER OR THE ENGINE RUNNING AND THE DOOR OPENED FROM THE OUTSIDE THROUGH THE WINDOW USING THE OUTSIDE DOOR HANDLE. THIS THEN REQUIRED ROLLING UP THE WINDOW AND TURNING OFF THE POWER/ENGINE TO FULLY EXIT THE VEHICLE. ALTERNATIVELY, A PASSENGER EXITING THE VEHICLE PRIOR TO THE DRIVER COULD ALSO OPEN THE DOOR FROM THE OUTSIDE TO ALLOW THE DRIVER TO EXIT; HOWEVER, ALL DOORS SHOULD BE OPERABLE FROM THE INSIDE OF THE VEHICLE WITHOUT POWER OR ASSISTANCE...
I PARKED THE VEHICLE AT THE GROCERY STORE, YESTERDAY (7-10-2016) AND COULD NOT OPEN MY DOOR TO GET OUT. THE DOOR HANDLE ON THE DRIVER'S DOOR STOPPED OPERATING. IT DOES NOT ALLOW ME TO EXIT THE VEHICLE WITHOUT ROLLING DOWN THE WINDOW AND OPENING THE DOOR FROM THE OUTSIDE. THIS IS A SAFETY ISSUE IN CASE OF FIRE OR THE NEED TO QUICKLY EXIT THE VEHICLE. I HAD A DOOR HANDLE ISSUE WITH MY PREVIOUS CAR, 2009 FORD FOCUS, ONLY YOU COULD NOT GET INTO THE CAR USING THE OUTSIDE DRIVER'S SIDE HANDLE. I ALSO LOOKED AT THE NUMBER OF OTHER FORD FUSION CUSTOMERS WHO HAVE THE SAME ISSUE AND IT SEEMS TO BE A STANDARD DOOR ISSUE. HOW MANY COMPLAINTS DOES A VEHICLE HAVE TO HAVE BEFORE A RECALL IS CREATED?
2011 FORD FUSION. THE POWER STEERING SERVICE WARNING LIGHT WAS ILLUMINATED, THE VEHICLE WAS TAKEN TO 2 FORD DEALERSHIPS FOR SERVICE. BOTH DEALERSHIP REPAIRED AND CLEARED THE CODES, BUT ITS STILL A PROBLEM. ITS BEEN A PROBLEM FOR 6 MONTHS. THEY WANT TO CHARGE ME 3000.00 TO REPLACE THE WHOLE STEERING SYSTEM. ANOTHER ISSUE I HAVE IS THE DRIVER DOOR WILL NOT OPEN FROM THE INSIDE. I HAVE TO PUT THE WINDOW DOWN TO OPEN THE DOOR FROM THE OUTSIDE. THIS MOVE IS UNSAFE. FORD SHOULD BE AWARE OF THIS.
DRIVER DOOR WILL NOT OPEN FROM THE INSIDE THIS IS HIGHLY UNSAFE AND SHOULD BE TAKEN SERIOUSLY FORD HAS BEEN MADE AWARE OF THIS FROM MANY PEOPLE AND HAS RECALLED OTHER YEARS OF THIS MODEL FOR THE SAME THING. I SHOULDN'T HAVE TO REACH OUTSIDE MY WINDOW TO OPEN THE DRIVER DOOR
DRIVERS SIDE DOOR INSIDE HANDLE BROKE AND DOOR WOULD NOT OPEN. THE VEHICLE WAS PARKED AT THE TIME IN MY DRIVEWAY. THIS IS A SAFETY ISSUE BECAUSE BEING ABLE TO EGRESS FROM AN AUTO WHEN IN AN EMERGENCY SITUATION IS IMPERATIVE.
I WENT TO EXIT THE VEHICLE AFTER PARKING THE CAR AND THE DOOR HANDLE DID NOT OPERATE. IN ORDER TO EXIT CAR, I MUST KEEP THE CAR RUNNING WHILE I UNLOCK THE CAR, ROLL DOWN THE WINDOW, OPEN IT FROM THE OUTSIDE, AND LEAVE THE DOOR AJAR WHILE ROLLING UP THE WINDOW. AT THIS POINT I CAN FINALLY TURN THE CAR OFF.
MY HANDLE ON MY DOOR WILL NOT OPEN FROM THE INSIDE. THIS IS A SAFETY HAZARD AS I HAVE A STICK SHIFT ON THE FLOOR. IF THERE WAS A FIRE BECAUSE OF AN ACCIDENT, OR I SLID INTO THE WATER ON HE ICY ROADS HERE IN WI. I WOULD HAVE NO WAY OF GETTING OUT OF MY CAR. WHAT I FIND REALLY ODD IS THAT THIS PROBLEM SEEMS TO BE SOMETHING MANY PEOPLE ARE DEALING WITH. AS THERE ARE SEVERAL SITES ON YOUTUBE AND OTHER PLACES ON LINE THAT SHOW YOU HOW TO REPARE THIS PROBLEM, AND NOT ONLY THAT, BUT THERE IS A SITE THAT SHOWS HOW TO BY PASS THE WHOLE DOOR PULL ISSUE ALL TOGETHER!! IF IT IS THAT WELL KNOWN, THERE MUST BE A RECALL TO HAVE THIS PROBLEM FIXED AND KEEP ALL OF THESE OWNERS WHO BY FORD VEHICLES IN "GOOD FAITH" PROTECTED!!!!
THE DRIVER SIDE DOOR SWUNG OPEN WHILE DRIVING AROUND A BEND AT APPROXIMATELY 35MPH. THE CAR ON THE OTHER SIDE OF THE ROAD HAD TO SLAM ON HIS BRAKES AND SWERVE TO AVOID MY DOOR. AFTER STOPPING I WAS UNABLE TO THEN OPEN THE DOOR FROM THE INSIDE. THE ONCOMING DRIVER AND CAR DID NOT HAVE ANY INJURY OR DAMAGE. TESTING THE DRIVER DOOR I FOUND IT OPENED FROM THE OUTSIDE BUT AFTER THE DOOR WAS OPEN IT WOULD NOT SHUT. THE DOOR BOUNCED OFF THE FRAME AND HIT ME IN THE CHIN. I WAS ABLE TO CLOSE THE DOOR IF I LIFTED THE LEVER IN THE DOOR. I REPEATED THIS A FEW TIMES, EVERY THE DOOR OPENED FROM THE OUTSIDE IT WOULD NOT SHUT AGAIN WITHOUT LIFTING THE LEVER. HOWEVER, SOMETIMES WHEN THE DOOR SHUT IT LATCHED CLOSED AND OTHER TIMES IT DID NOT. I CALLED MY LOCAL FORD...
DRIVER SIDE DOOR LATCH FAILED CAUSING THE DOOR TO FLY OPEN AND NO ABLE TO STAY CLOSED. THIS LATCH FAILED TWICE. THE SECOND OCCURRENCE WAS SEPT 9 2013. *TR
REAR DOORS WOULD NOT LATCH. SEE INVESTIGATION: EA 15-002. AFTER MANUALLY LOCKING THE LEFT DOOR, THE DOOR LATCHES, BUT NOW WILL NOT OPEN WITH THE INTERIOR OR EXTERIOR DOOR HANDLE. WITH THE RIGHT DOOR, IT INITIALLY WOULD NOT LATCH EITHER. I MANUALLY LOCKED, UNLOCKED AND LOCKED IT, AND IT FUNCTIONS NORMALLY. I BELIEVE THIS HAS SOMETHING TO DO WITH THE POWER DOOR LOCKS DISLODGING A SPRING, OR A ROD/LINKAGE GOING INTO AN OVERLIMIT CONDITION SINCE THIS HAPPENED TO BOTH THE *SAME* DAY AND IT WAS JUST AFTER SOME BATTERY MAINTENANCE WAS PERFORMED. *TR
WHILE TRAVELING DOWN A CITY STREET AN ANIMAL RAN OUT IN FRONT OF ME. TRYING TO AVOID IT MY CAR STRUCK A LIGHT POST. NO AIRBAGS DEPLOYED. *TR
MY DAUGHTER WAS DRIVING A 2011 FORD FUSION THE STATE POLICE SAID SHE FELL ASLEEP BECAUSE SHE WORKED OVERNIGHT . YES SHE WORKS OVERNIGHT AND HAS BEEN DOING IT FOR 6 MONTHS . SHE WAS ON HER REGULAR SCHEDULE. AFTER DROPPING HER BOYFRIEND OFF WORK SHE WAS HEADING TO MY HOUSE ON A REAL POPULAR DEER ROAD . I BELIEVE SHE WAS SWERVING OFF THE ROAD TO TRY AN AVOID THE DEER AND LOST HER STEERING AND HIT A TREE . I KNOW MY DAUGHTER SHE WOULDN'T HAVE FELL ASLEEP. I HOPE TO GOD THIS COULD BE PROVEN ONE DAY .THE ENGINE TIRES EVERYTHING ON FRONT END WAS INSIDE THE CAR . I HAVE PIECES OF THE CAR THAT WAS LEFT THERE HER CREDIT CARD BIRTH CERTIFICATE WAS JUST LAYING ON THE GROUND . I HAVE PICTURES OF THE CAR SHOWING THE ENGINE AND TIRE IN THE CAR. *TR
I ENTERED THE CVS PARKING LOT AND MADE A RIGHT TURN AND PROCEEDED TO ENTER THE OPEN PARKING SPACE . I STEPPED ON THE BRAKE TO SHIFT TO THE PARK POSITION WHEN ALL OF A SUDDEN THE CAR JOLTED FORWARD ACCELERATING IN A FORCEFUL MANNER( LIKE IT HAD A MIND OF ITS OWN). I KEEP PRESSING DOWN ON THE BRAKE BUT THE CAR WOULD NOT STOP AND KEEP GOING STRAIGHT AND HIT THE FENCE ON FRONT OF THE PARKING SPACE CAUSING THE CAR TO BOUNCE BACK. DESPITE MY AFFORD TO STOP THE CAR WITH THE BRAKE IT DID NOT WORK. THE AIR BAG DEPLOYED AND SMOKE AND A BURNING SMELL STARTED TO COME OUT OF THE CAR, I GOT OUT OF THE CAR IMMEDIATELY . I WAS LUCKY THAT I WAS NOT ON THE ROAD AND HIT ANOTHER CAR OR A PERSON.I KNOW THE MY CAR HAS A PROBLEM. *TR
WE WERE DRIVING AN THE STEERING WHEEL LOCKED ND WR LOST CONTROL OF CA AND HIT A POLE. MY HUSBAND NOT AN INJURY ON HIS LEG AND INNER THIGH AND SOME OF US OPENWOUND FROM GLASSWA. *TR
DRIVERS INTERIOR DOOR HANDLE NO LONGER OPENS DRIVERS DOOR FROM INSIDE. THIS COULD BE FATAL IN CASE OF FIRE OR IMMERSION DUE TO BEING UNABLE TO ESCAPE IF ELECTRIC WINDOW INOPERABLE. *TR
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE INTERIOR DOOR HANDLE BECAME FRACTURED AND PREVENTED THE CONTACT FROM OPENING THE DOOR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE DOOR HANDLE ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 29,000 AND THE CURRENT MILEAGE WAS 30,200. *TR
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE ENTIRE CONTROL AND THE GAUGES ON THE INSTRUMENT PANEL WERE EXTREMELY SMALL, MAKING IT DIFFICULT FOR THE CONTACT TO ENGAGE WHEN DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO INFORMED OF THE MANUFACTURER'S DESIGN AND WAS UNABLE TO PROVIDE ASSISTANCE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 150.
Other 2011 FORD FUSION Problem Areas
Steering
1,388 complaints
Air Bags
329 complaints
Engine
276 complaints
Power Train
260 complaints
Vehicle Speed Control
252 complaints
Electrical System
194 complaints
Fuelpropulsion System
172 complaints
Service Brakes
167 complaints
Unknown Or Other
104 complaints
Electronic Stability Control Esc
93 complaints
Fuel System Gasoline
59 complaints
Wheels
38 complaints
Suspension
27 complaints
Service Brakes Hydraulic
22 complaints
Exterior Lighting
17 complaints
Steeringelectric Power Assist System
16 complaints
Structurebodydoor
15 complaints
Engine And Engine Cooling
13 complaints
Wheelslugsnutsboltsstuds
12 complaints
Seats
11 complaints
Traction Control System
10 complaints
Latcheslockslinkagesdoorslatch
9 complaints
Latcheslockslinkages
8 complaints
Steeringrack And Pinion
8 complaints
Power Trainautomatic Transmission
6 complaints
Visibilitywiper
5 complaints
Electrical System Instrument Clusterpanel
3 complaints
Seat Belts
3 complaints
Steeringgear Box Other Than Rack And Pinion
3 complaints
Tires
3 complaints
Visibility
3 complaints
Air Bagsfrontal
2 complaints
Equipment
2 complaints
Equipment Adaptivemobility
2 complaints
Equipmentapplianceair Conditioner
2 complaints
Forward Collision Avoidance Automatic Emergency Braking
2 complaints
Seatsfront Assemblyhead Restraint
2 complaints
Service Brakes Hydraulicantilocktraction Controlelectronic Limited Slipcontrol Unitmodule
2 complaints
Vehicle Speed Controlaccelerator Pedal
2 complaints
Visibilitydefrosterdefoggerhvac System
2 complaints
Visibilitysunmoon Roof Assembly
2 complaints
Air Bagsfrontalpassenger Sideinflator Module
1 complaint
Electrical System12v24v48v Battery
1 complaint
Electrical Systemignitioncoilspark Plugs
1 complaint
Engine And Engine Coolingcooling System
1 complaint
Equipmentelectricalnavigational Systemglobal Positioning System
1 complaint
Exterior Lightingtail Lights
1 complaint
Fuel System Gasolinefuel Injection Systemthrottlebodymanifold
1 complaint
Fuel System Otherstoragetank Assemblymounting
1 complaint
Hybrid Propulsion System Inverter
1 complaint
Lane Departure Assist
1 complaint
Lane Departure Blind Spot Detection
1 complaint
Latcheslockslinkagesdoorslock
1 complaint
Power Traindrivelinedriveshaft
1 complaint
Seatsfront Assemblyseat Heatercooler
1 complaint
Service Brakes Airantilockabs Warning Light
1 complaint
Service Brakes Hydraulicfoundation Componentsdisccaliper
1 complaint
Steeringcolumn
1 complaint
Steeringgear Boxmounting Bracket
1 complaint
Steeringhydraulic Power Assistpower Steering Fluid
1 complaint
Steeringhydraulic Power Assistpump
1 complaint
Steeringrack And Pinionpinion Shaft
1 complaint
Steeringsteering Control Module
1 complaint
Structure
1 complaint
Structurebodydoorhandleinterior
1 complaint
Structureframe And Members
1 complaint
Structureframe And Membersunderbody Shields
1 complaint
Suspensionfrontcontrol Arm
1 complaint
Suspensionfrontcontrol Armlower Arm
1 complaint
Tirespressure Monitoring And Regulating Systems
1 complaint
Visibilitydefrosterdefoggerhvac Systemfanmotor
1 complaint
Visibilitypower Window Devices And Controls
1 complaint
Wheelshub
1 complaint
Wheelsrim
1 complaint