NHTSA Complaint #10938642 — 2011 FORD FUSION

WHILE ATTEMPTING TO OPEN DRIVER DOOR TO EXIT THE VEHICLE, DOOR LATCH MECHANISM INSIDE OF DOOR BROKE CAUSING LATCH TO BECOME INOPERABLE THUS CAUSING ME TO ROLL DOWN THE WINDOW AND EXIT THE VEHICLE FROM THE EXTERIOR DOOR HANDLE. THE VEHICLE WAS STATIONARY, IN PARK, IN MY HOME DRIVEWAY. UNLESS I ROLL THE WINDOW DOWN AND OPEN THE DOOR USING THE REAR LATCH, I CANNOT EXIT THE VEHICLE. IN A CRASH SITUATION, OR A SITUATION IN WHICH THE WINDOW IS ICED UP AND CANNOT LOWER, EXITING THE VEHICLE COULD BE IMPOSSIBLE AND DANGEROUS. WHEN I REPORTED IT TO MY LOCAL SERVICE TECH, HE STATED THAT IT WAS A COMMON ISSUE.