NHTSA Complaint #11205738 — 2011 FORD FUSION STRUCTURE:BODY

Complaint Details

ODI Number	11205738
Vehicle	2011 FORD FUSION
Component	STRUCTURE:BODY
Date of Incident	April 19, 2019
Date Filed	May 6, 2019
Mileage	53,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

THE DRIVER'S SIDE DOOR HANDLE IS BROKEN. I HAD THE SAME PROBLEM IN 2016 AND HAD IT REPLACED AT KENNY ROSS FORD, ADAMSBURG, PA. I HAVE AN APPOINTMENT TUESDAY MAY 7TH FOR THE SAME REPAIR AT THE SAME DEALER. TO OPEN THE DOOR, I CAN EITHER REACH THROUGH THE OPEN WINDOW AND PULL THE HANDLE OR I CAN PULL THE INSIDE HANDLE ALONG WITH THE DOOR LOCK, WHICH OPENS THE DOOR. I FEEL THAT IF SOMETHING HAPPENS, IT'S VERY MUCH A SAFETY ISSUE. I'M 69 YRS. OLD BUT AN OLDER PERSON OR A PERSON WITH LIMITED ABILITIES WILL, NOT MIGHT, BUT WILL HAVE PROBLEMS. THIS IS A SERIOUS PROBLEM THAT NEEDS RESOLVED NOW.

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