2011 FORD FUSION Seats Problems

My driver heating element in my seat stopped working. I went to get it fixed and that’s when they noticed the charred heating pad in the seat had burnet makers on it. I have picture showing that the electrical part in the heating pad indicator has black marks around the wires and burnt through the pad and the electrical coils. The seat under the leather part had damage to it. This would have caused a fire. I’m very lucky. I bought the part on [XXX]. I just want to be reimburse from Ford Dealership the part cost. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

CHECK ENGINE LIGHT CAME ON

I PURCHASED THIS CAR USED. TESTED ALL FUNCTIONS OF THE CAR BEFORE A DECIDED TO BUY IT. THE HEATED DRIVERS SEAT WORKED FINE WHEN I PURCHASED IT. I WENT TO USE THE HEATED SEAT ABOUT 2 WEEKS LATER, IT CAME ON AND ABOUT 30 SECS LATER WENT OFF AND HASN'T WORKED SINCE. THE PASSENGER SEAT WORKS FINE BUT NOT THE DRIVERS SEAT. IN CHECKING DIFFERENT FORD FORUMS, IT APPEARS THIS IS A CHRONIC PROBLEM WITH THE DRIVERS SIDE HEATED SEAT IN FUSIONS. THIS APPEARS TO BE HAPPENING IN ANY SITUATION. STANDING STILL, DRIVING OR RUNNING OR NOT.

THE DRIVER FRONT SEAT HEATED SEAT ISN'T WORKING . IT GOT REALLY HOT BURNING MY BOTTOM AND THEN SHUT OFF AND NEVER CAME BACK ON . WHEN YOU PUSH THE BUTTON IT COMES ON AND THEN IMMEDIATELY SHUTS OFF . THE PASSENGER SIDE STILL WORKS .

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, THE DRIVER'S DOOR LATCH FRACTURED AND THE PASSENGER DOOR WOULD NOT OPEN WHEN PROMPTED. COGGIN FORD JACKSONVILLE IN JACKSONVILLE, FLORIDA WAS MADE AWARE OF THE FAILURE AND REQUESTED THAT THE VEHICLE BE BROUGHT IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000. THE CONSUMER STATED THE DRIVER SEAT WOULD NOT ADJUST FORWARD. *JS

MY DRIVERS SIDE HEATED SEAT BEGAN TO GET WARMER THAN USUAL WHEN I WOULD USE IT. IT WOULD BECOME SO WARM THAT I WOULD HAVE TO TURN IT OFF BECAUSE IT WAS GETTING TOO HOT AND I WAS AFRAID THAT IT WOULD BURN ME. AFTER A FEW WEEKS OF THIS HAPPENING THE SEAT HEATER STOPPED FUNCTIONING PROPERLY ALL TOGETHER. I WOULD PRESS THE HEATED SEAT BUTTON AND IT WOULD ILLUMINATE FOR A FEW SECONDS (MAYBE 2-3) AND THEN SHUT OFF ON ITS OWN, AS IF SOMETHING WERE TRIPPING A FAULT. TODAY (1/12) THE SEAT DOES NOT GET WARM AT ALL BEFORE THE SWITCH TURNS OFF AUTOMATICALLY. IT IS APPARENT BASED ON RESEARCH THAT THIS IS A VERY COMMON ISSUE WITH THE FORD FUSION. THIS WAS HAPPENING WHEN I PUT MY CAR INTO REVOERS OR DRIVE TO PULL OUT OF MY DRIVEWAY.

MY 2011 FORD FUSION (PURCHASED IN THE FALL OF 2010) HAS A RECENT ISSUE WITH THE HEATED SEATS. THEY ARE GETTING SO HOT THAT IT IS BURNING ME. I HAVE TO TURN THEM OFF AT THAT POINT. I HAVE LOVED THE HEATED SEATS THE WHOLE TIME I HAVE HAD THE CAR. IT SEEMS LIKE THIS SHOULD BE A SAFETY ISSUE. IT JUST STARTED HAPPENING ABOUT A MONTH AGO.

FIRST AT ABOUT 42000 MILES IN OCTOBER 2012 THE DRIVER SEAT BECAME SO HOT IT CREATED 1ST DEGREE BURNS ON MY HUSBAND. THE SEAT HEATER WENT OUT SOON AFTER. NEEDS TO BE FIXED. THE SEAT COULD CAUSE A FIRE AT 55000 MILES THE DRIVER DOOR HANDLE BECAME UNLATCHED WITHIN THE DOOR AND STOPPED OPENING FROM THE INSIDE. WHAT IF I HAD A WRECK AND COULDN'T GET OUT? NEEDS TO BE RECALLED FOR THIS ISSUE. I'VE HEARD IT'S COMMON ON THE FUSIONS. THE FRONT DOOR SPEAKERS WENT OUT SOON AFTER ALL OF THIS. AT 90000 MILES THE PASSENGER SEAT HEATER WENT OUT. SAME BURNING HOT THING BUT THIS TIME NO ONE WAS BURNED. AT 95000 MILES THE SAFETY SYSTEM HAS NOW GONE OUT. IT FLASHES THAT THERE IS A PROBLEM WITH THE REAR PARK AID AND A FAULT WITH THE CROSS TRAFFIC SYSTEM. I'VE READ THAT THE REAR DRIVER SIDE SPEAKERS...

THE DRIVER SIDE HEATED SEAT OVERHEATED AND BECOME SO HOT IT NEARLY BURNS THE DRIVER'S LEG . TO AVOID LEG BURN I HAVE TO TURN IT TO THE LOWEST HEAT SETTING. AFTER TWO WEEKS OF THIS, THE HEATED SEAT FAILED TO OPERATE. A MOMENT AFTER DEPRESSING THE HEATED SEAT BUTTON IT WOULD TURN OFF. I TOOK THE VEHICLE IN FOR SERVICE UPON WHICH IT WAS FOUND THE SEAT HEATING ELEMENT HAD A BURNT/BROKEN HEATING WIRE. THE FABRIC IT WAS WOVEN INTO WAS SEVERELY BURNT AND IT APPEARED A WONDER THE ENTIRE SEAT DID NOT CATCH FIRE AS RESULT. I HAVE KEPT THE BURNT HEATING ELEMENT ASSEMBLY IF ANYONE WISHES TO EXAMINE IT. *TR

I CHANGED THE HEADRESTS ON THE FIRST LONG TRIP WE TOOK. MY FRIEND IN THE PASSENGER SEAT CHANGED HERS AROUND WHILE I WAS DRIVING -- IT WAS FORCING HER HEAD FORWARD UNCOMFORTABLY. AS SOON AS I STOPPED FOR GAS, I CHANGED MINE AROUND, AS WELL. I AM NOT GOING TO CHANGE THEM BACK AND IT IS A SHAME -- I AM LEFT WITHOUT SUPPORT SHOULD A CRASH OCCUR. THIS IS NUTS. WHAT THE HECK WERE THE ENGINEERS THINKING? I NEED TO GET HEADRESTS THAT LET ME SIT UP STRAIGHT WITHOUT HAVING TO LOOK OUT FROM UNDER MY EYEBROWS WITH MY NOSE AIMED AT THE FLOOR! WHO WERE THEY ENGINEERING THE HEADRESTS FOR, PRAY TELL? *TR

2011 FORD FUSION HEAD RESTRAINT TILTS TOO FAR FORWARD CAUSING CRAMPING AND PAIN IN THE NECK BECAUSE THE RESTRAINT PUSHED THE HEAD TOO FAR FORWARD. I HAVE ADJUSTED THE SEAT AND HEADREST VARIOUS WAYS BUT CAN NOT GET COMFORTABLE. MY CURRENT SOLUTION IS TO TILT THE SEAT BACK ABOUT FIVE NOTCHES TOO FAR BACK AND PLACE A PILLOW BETWEEN THE SHOULDERS SO THE HEADREST IS AN INCH OR SO BEHIND THE HEAD. NOT THE BEST SOLUTION, BUT WORKS FOR SHORT TRIPS. THE FLEET MANAGEMENT SAYS THAT THEY HAVE NOT RECEIVED ANY OTHER COMPLAINTS (THESE ARE NEW TO FLEET), BUT THE SELLING DEALER SAID THAT I WAS NOT THE FIRST TO COMPLAIN. OTHERS THAT HAVE DRIVEN THIS CAR HAVE ALSO COMPLAINED ABOUT THE SAME CONDITION. FLEET'S RECOMMENDED SOLUTION WAS TO NOT DRIVE THE FORD FUSION, BUT TO USE THE CHEVY IMPALA. THAT IS NOT A SOLUTION TO THE HEAD RESTRAINT PROBLEM....