NHTSA Complaint #11647497 — 2011 FORD FUSION SEATS

Complaint Details

ODI Number	11647497
Vehicle	2011 FORD FUSION
Component	SEATS
Date of Incident	January 14, 2025
Date Filed	March 10, 2025
Mileage	N/A miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

My driver heating element in my seat stopped working. I went to get it fixed and that’s when they noticed the charred heating pad in the seat had burnet makers on it. I have picture showing that the electrical part in the heating pad indicator has black marks around the wires and burnt through the pad and the electrical coils. The seat under the leather part had damage to it. This would have caused a fire. I’m very lucky. I bought the part on [XXX]. I just want to be reimburse from Ford Dealership the part cost. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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