NHTSA Complaint #11374099 — 2011 FORD FUSION SEATS

Complaint Details

ODI Number	11374099
Vehicle	2011 FORD FUSION
Component	SEATS
Date of Incident	August 24, 2020
Date Filed	November 11, 2020
Mileage	118,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

I PURCHASED THIS CAR USED. TESTED ALL FUNCTIONS OF THE CAR BEFORE A DECIDED TO BUY IT. THE HEATED DRIVERS SEAT WORKED FINE WHEN I PURCHASED IT. I WENT TO USE THE HEATED SEAT ABOUT 2 WEEKS LATER, IT CAME ON AND ABOUT 30 SECS LATER WENT OFF AND HASN'T WORKED SINCE. THE PASSENGER SEAT WORKS FINE BUT NOT THE DRIVERS SEAT. IN CHECKING DIFFERENT FORD FORUMS, IT APPEARS THIS IS A CHRONIC PROBLEM WITH THE DRIVERS SIDE HEATED SEAT IN FUSIONS. THIS APPEARS TO BE HAPPENING IN ANY SITUATION. STANDING STILL, DRIVING OR RUNNING OR NOT.

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