NHTSA Complaint #10416215 — 2011 FORD FUSION

2011 FORD FUSION HEAD RESTRAINT TILTS TOO FAR FORWARD CAUSING CRAMPING AND PAIN IN THE NECK BECAUSE THE RESTRAINT PUSHED THE HEAD TOO FAR FORWARD. I HAVE ADJUSTED THE SEAT AND HEADREST VARIOUS WAYS BUT CAN NOT GET COMFORTABLE. MY CURRENT SOLUTION IS TO TILT THE SEAT BACK ABOUT FIVE NOTCHES TOO FAR BACK AND PLACE A PILLOW BETWEEN THE SHOULDERS SO THE HEADREST IS AN INCH OR SO BEHIND THE HEAD. NOT THE BEST SOLUTION, BUT WORKS FOR SHORT TRIPS. THE FLEET MANAGEMENT SAYS THAT THEY HAVE NOT RECEIVED ANY OTHER COMPLAINTS (THESE ARE NEW TO FLEET), BUT THE SELLING DEALER SAID THAT I WAS NOT THE FIRST TO COMPLAIN. OTHERS THAT HAVE DRIVEN THIS CAR HAVE ALSO COMPLAINED ABOUT THE SAME CONDITION. FLEET'S RECOMMENDED SOLUTION WAS TO NOT DRIVE THE FORD FUSION, BUT TO USE THE CHEVY IMPALA. THAT IS NOT A SOLUTION TO THE HEAD RESTRAINT PROBLEM. THEY ALSO SAID THAT IF I HAVE AN INJURY (I DON'T WANT TO HAVE AN INJURY JUST BECAUSE I DRIVE A CAR) I CAN GET A DOCTOR'S SLIP TO DRIVE MY OWN CAR AND BE REIMBURSED. SEEMS ONCE AGAIN A SUGGESTION THAT DOES NOTHING TO RESOLVE THE ISSUE BUT REMOVES THE PROBLEM FROM THEIR OFFICE. MY RECOMMENDATION IS FOR A HEAD RESTRAINT THAT HAS SOME FORWARD TO BACK ADJUSTMENT (ACTIVE HEAD RESTRAINT) AS IN MY PERSONAL VEHICLE WHICH IS A 2006. *TR