NHTSA Complaint #11097799 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	11097799
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	March 6, 2018
Date Filed	May 24, 2018
Mileage	69,260 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

THE POWER ASSIST STEERING LIGHT CAME ON AND THE CAR LOST POWER STEERING. THIS HAPPENED IN THE DRIVEWAY WHILE THE CAR WAS IN MOTION. THE CAR WAS NOT STEERABLE AT THIS POINT. I TURNED THE ENGINE OFF AND THEN RESTARTED THE CAR AND THE POWER STEERING WAS ACTIVE SO I TOOK IT TO THE DEALERSHIP. THE DEALER DIAGNOSED THE ISSUE AND FOUND STEERING RACK INTERNAL DAMAGE (INVOICE AND DESCRIPTION ATTACHED). THIS IS THE SAME ISSUE AS IN RECALLED FORD VEHICLES, HOWEVER, BECAUSE THIS VIN WAS NOT INCLUDED IN THE ORIGINAL RECALL THE WORK WAS NOT COVERED BY FORD.

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