NHTSA Complaint #11091661 — 2011 FORD FUSION

05/03/2018 ENTERED MY 2011 FORD FUSION SEL PARKED IN MY DRIVEWAY. TO RUN AN ERRAND. I STARTED THE CAR, IT STARTED FINE, THEN THE VEHICLE CHIMED AND A MESSAGE APPEARED SAYING, " POWER STEERING ASSIST FAULT". THE VEHICLES STEERING WHEEL WOULD NOT TURN. I TURNED OFF ENGINE AND RESTARTED THE CAR AND SAME THING OCCURRED AGAIN. I PULLED OUT MY PHONE AND GOOGLED THIS VEHICLE MESSAGE AND FOUND THAT THERE WERE MANY FAILURES SUCH AS THIS REPORTED ON THE INTERNET. ADDITIONALLY I FOUND THAT AFTER INVESTIGATIONS FORD HAD RECALLED NEARLY 400,000 VEHICLES FOLLOWING MANY POWER STEERING FAILURES AROUND THE COUNTRY. I CONTACTED THE FAIRWAY FORD DEALERSHIP WHERE I PURCHASED THE VEHICLE NEW IN 2011 AND REPORTED THE EVENTS ABOVE TO BRANDON IN THE SERVICE DEPT. HE LOOKED UP THE INFORMATION AND REPORTED AS FAR AS HE COULD TELL AT THAT TIME MY VEHICLE WAS NOT INCLUDED IN THE RECALL OF 2011 AND 2012 FUSIONS?! HE REPORTED THAT MY VEHICLE WAS MANUFACTURED ON 09/03/2010, AND THE RECALL INCLUDED VEHICLES BUILT FROM 09/10/2010???. HE STATED THERE WAS NOTHING HE COULD DO TO INCLUDE MY VEHICLE INTO THE RECALL AND OFFERED ME THE FORD CUSTOMER SERVICE PHONE NUMBER AT 1800-397-3673. I CALLED THAT NUMBER AND SPOKE THE THE CS REP AND WAS TOLD RECALLS ARE VIN SPECIFIC AND MY VEHICLE WAS NOT INCLUDED?! I ASKED TO SPEAK TO A SUPV AND WAS TOLD THE SUPERVISOR WOULD TELL ME THE SAME THING. I REQUESTED A SUPERVISOR AGAIN TO MAKE A COMPLAINT ON BEING CUT OUT OF THE RECALL BY 7 DAYS AND HOW THAT DATE WAS ARRIVED AT. THE CUST REP SAID I HAVE TO ACCEPT AN APPOINTMENT RETURN CALL 24 HOURS LATER. I AM WAITING FOR THAT RETURN CALL.