NHTSA Complaint #11118987 — 2011 FORD FUSION

THE CAR IS PARKED ON THE CURB SO I'D STARTED IT UP AND WAS PROCEEDING TO TURN IT AROUND IN A DRIVEWAY ACROSS THE STREET WHEN THE POWER STEERING WENT OUT SUDDENLY AND I COULD BARELY TURN THE WHEEL. A WARNING ON THE DASHBOARD SAID THE POWER STEERING ASSEMBLY HAD FAILED. AFTER MUCH EFFORT, I PULLED THE CAR ALONGSIDE THE CURB ACROSS THE STREET AND TURNED IT OFF. I CALLED THE DEALER AND THE MAN THERE SAID THERE WAS A RECALL ON THE VEHICLE FOR THE POWER STEERING AND HE WAS 99% SURE IT WOULD BE COVERED BUT AFTER I HAD IT TOWED THERE, HE SAID IT DIDN'T MEET THE CRITERIA FOR THE RECALL -- THAT THE COMPUTER WASN'T THROWING CERTAIN CODES SO I HAD TO PAY $2,000 TO GET IT FIXED. I JUST HAVE TO TRUST HE WAS BEING TRUTHFUL ABOUT THE NO CODES.