NHTSA Complaint #11110459 — 2011 FORD FUSION

MY 2011 FORD FUSION'S STEERING WHEEL COMPLETELY GAVE OUT ON ME WHILE DRIVING ON A HIGHWAY IN JULY OF 2015. EXTREMELY DANGEROUS SITUATION. DEALERSHIP INFORMED ME OF AN OPEN RECALL AND REPLACED THE WHOLE STEERING RACK PURSUANT TO FORD RECALL NUMBER 15S18. FAST FORWARD THREE YEARS LATER -- LAST FRIDAY, ALSO WHILE DRIVING, MY STEERING WHEEL FAILED AND ALMOST CAUSED A CRASH. EXACT SAME ERRORS. CONTACTED TWO DIFFERENT DEALERSHIPS, AS WELL AS FORD, AND ALL SAID THEY CAN'T DO ANYTHING ABOUT IT -- THAT I WOULD HAVE TO PAY $2300+ TO GET IT REPLACED. HOW CAN THE STEERING RACK FAIL ME TWICE IN THREE YEARS? HOW DOES FORD GET AWAY WITH MAKING THIS A ONE TIME RECALL AND DOING NOTHING WHEN THE SAME THING HAPPENS AGAIN? IT'S ABSOLUTELY ABSURD AND HORRIFYING. NO CAR - ESPECIALLY NOT ONE THAT IS A RELATIVELY NEWER MODEL - JUST RANDOMLY HAS A STEERING RACK FAILURE IN THE MIDDLE OF A HIGHWAY. IF I HAD CRASHED, I AM GUESSING FORD WOULD HAVE PAID FOR THE REPLACEMENT.