NHTSA Complaint #11093448 — 2011 FORD FUSION

MY POWER STEERING HAS FAILED IT IS PART OF A RECALL BUY FORD WONT FIX IT BECAUSE THEY SAY ITS NOT A SAFETY RECALL. ITS A SAFETY RECALL WHEN ITS RECALL FOR CAUSING YOU TO CRASH. THEY SAY MY MILEAGE EXCEEDS THE RECALL. THEY WANT TO CHARGE ME $1600 TO FIX THEIR PRODUVTION PROBLEM WHEN I CALLED THE 1800 NUMBER FOR FORD THEY TELL ME ITS NOT THEIR PROBLEM. I HAVE ONLY OWNED THIS CAR FOR 1 YEAR. WHEN I WOULD START MY CAR SOMETIMES THE DASH WOULD FLASH POWER ASST FAIL IF I TURNED IT OFF AND BACK ON IT WAS FINE. I WAS DRIVING HOME FROM A BIRTHDAY PARTY AND MY DASH STARTED SAYING POWER STEERING FAIL AND I PULLED INTO A GAS STATION WENT INSIDE AND WHEN I CAME BACK OUT AND STARTED MY CAR I HAD NO STEERING AT ALL. I BELIEVE IF I HAD NOT STOPPED WHEN I DID I WOULD HAVE CRASHED. THE STEERING WHEEL WILL NOT MOVE AT ALL. I HAD IT TOWED TO A FORD DEALERSHIP WHERE THEY CONFIRMED IT IS THE RECALLED PART BUT IM NOT COVERED. I DID RECIEVE A LETTER IN THE MAIL ABOUT THE RECALL AND IT HAD NO DATES OR MILEAGE INFORMATION ON IT.