2004 CHRYSLER PACIFICA Structureframe And Membersunderbody Shields Problems

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE THE VEHICLE WAS BEING SERVICED, THE TECHNICIAN STATED THAT THE CROSS MEMBER CRADLE WAS FRACTURED AND HAD A LARGE HOLE DUE TO CORROSION. WITHOUT THE CROSS MEMBER CRADLE, THE ENGINE WOULD FAIL TO REMAIN IN PLACE AND COULD CAUSE A CRASH WHILE DRIVING THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,694.

TOOK OUR 2004 PACIFICA IN TODAY FOR AN ALIGNMENT TO FIX THE SHAKING WHEN THE CAR IS DRIVEN ON THE HIGHWAY AND WAS TOLD THAT AN ALIGNMENT WOULD BE A WASTE OF MONEY DUE TO THE RUSTED OUT FRAME UNDER THE CAR. HADN'T HEARD A SINGLE WORD ABOUT THIS ISSUE UNTIL TODAY. WE'VE HAD THIS CAR SINCE 2005, BOUGHT WITH 12, 000 MILES ON IT AND NOW IT HAS 85, 000. STILL NOT BAD FOR A CAR THAT IS 11 YEARS OLD AND THE BODY AND INTERIOR ARE IN VERY GOOD SHAPE. NOW WHAT TO DO?!!! THANK YOU FIRESTONE FOR BEING HONEST AND NOT CHARGING US FOR YOUR TIME. (CAN I MENTION THAT THE CAR HAS BEEN IN FOR REPAIRS ABOUT A YEAR AGO FOR ANOTHER ISSUE TO A CHRYSLER DEALERSHIP AND NOT A WORD WAS SPOKEN ABOUT THIS!!!) THE ENGINE MOUNTS, K-FRAME IS BADLY RUSTED TO THE POINT THE...

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHEN THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO HAVE THE BRAKES REPAIRED, THE TECHNICIAN NOTICED THAT THE UNDERCARRIAGE WAS SEVERELY CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 142,608.

EVERY 3,000 MILES A OIL CHANGE AND REGULAR MAINTENANCE TO MY CAR HAS BEEN DONE, IN APRIL OF THIS YEAR WHEN THEY PUT IT ON THE LIFT NOTICED ALL THE BIG RUST HOLES UNDERNEATH. THE MECHANIC DID NOT WANT ME TO LEAVE WITH IT SAID IT WAS NOT SAFE. WITHIN A MONTH IT IS BUSTED. *TR

DOES THE NHS CARE ABOUT ALL THE COMPLAINTS ON THE CHRYSLER PACIFICA TO HAVE THE MILLION DOLLAR COMPANY PAY TO FIX THIS FAMILY CAR RIGHT OR RECALL THE CAR IN GENERAL. I CALLED THE COMPANY AND BECAUSE WHERE MY CAR WAS MANUFACTURED ITS NOT ENTITLED TO REPLACEMENT BECAUSE IT SHOULDN'T HAVE RUSTED SUBFRAMES WHICH IS TOTALLY INACCURATE MY CAR HAS HAD NOTHING BUT ISSUES IS A 2004 AND I'M NOT THE ONLY ONE MY NEIGHBOR HAS A 2006 CHRYSLER PACIFICA AND ITS SUBFRAME IS ROTTED OUT ARE WE GOING TO SIT BACK AND LET THEM NOT TAKE RESPONSIBILITY DO WE KNOW WHAT IT MEANS WHEN THE SOME SUBFRAME IS ROTTED THAT MEANS IF YOU ARE UNAWARE OF THIS YOU CAN BE DRIVING DOWN THE ROAD WITH YOUR KIDS IN THE BACK OF THE CAR IN YOUR ENGINE DROPS OUT OF YOUR CAR WHICH COULD CAUSE SERIOUS SERIOUS SERIOUS ACCIDENTS IS...

SUB CHASSIS FRAME ASSEMBLY RUSTED AND CORRODED. WAS FOUND WHEN TAKEN IN FOR A ROUTINE OIL CHANGE. WAS ADVISED SHOULD NOT BE DRIVEN IN CURRENT CONDITION. *TR

BROUGHT MY CAR INTO CHRYSLER DEALER FOR REGULAR MAINTENANCE AND THEY CALLED ME TO SAY THAT THEY WOULD NOT RELEASE THE CAR TO ME BECAUSE THE ENTIRE SUBFRAME WAS RUSTED AND ROTTED OUT IN SPOTS. DEALER TOLD ME THE CAR IS A TOTAL LOSS AS THE REPAIR IS $6500 (BLUE BOOK VALUE ~$3500) AND THIS PROBLEM IS VERY COMMON BUT UNFORTUNATELY THERE'S NO RECALL. I CALLED CHRYSLER AND THE JUST SAID I AM OUT OF WARRANTY AND THEY WILL NOT HELP, GOODBYE. *TR

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE UNDERCARRIAGE OF THE VEHICLE WAS RUSTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 163,302.

THIS IS A GARAGE KEPT CAR, LOW MILEAGE. HAD MECHANIC CHECK CAR OUT AND FOUND THAT THE SUB FRAME HAD MAJOR RUST AND HOLES IN IT. CHRYSLER RECALLED 2004 PACIFICAS THAT WERE MADE IN A 6 WEEK TIME PERIOD AND FIXED THOSE BUT NO OTHERS. IN RESEARCHING THIS MATTER THERE ARE A LOT OF 2004 PACIFICAS WITH THIS ISSUE AND CHRYSLER IS REFUSING TO FIX THEM. *TR

I RECENTLY TOOK MY 2004 PACIFICA TO MY MECHANIC TO GET AN OIL CHANGE AND HE ADVISED ME THAT MY SUBFRAME WAS RUSTED, ROTTED AND CRACKED WITH HOLES. HE SAID HE HAD NEVER SEEN ANYTHING LIKE THAT IN HIS MANY YEARS AS A MECHANIC. HE ALSO TOOK PICTURES OF IT TO SHOW ME. I CONTACTED THE LOCAL CHRYSLER AND THE HEADQUARTERS AND ADVISED THEM OF THE SAME. THEY SAID THAT THEY WERE AWARE OF THE PROBLEM BUT COULDN'T HELP ME BECAUSE MY VEHICLE'S AGE WAS OVER 10 YEARS OLD. I EXPLAINED TO THEM WHAT THE MECHANIC SAID AND THAT THE PART WAS DEFECTIVE NOT BECAUSE OF THE AGE OF THE CAR BUT BECAUSE OF THE DEFECTIVE PART. THEY DO NOT STAND BY THEIR PRODUCT BECAUSE THEY SAID THAT BECAUSE OF THE AGE OF MY VEHICLE THAT THEY WOULD NOT BE ABLE TO HELP ME. HOWEVER, I AM AWARE THAT SOME...

AFTER HAVING MY FRONT TIRES REPLACE MY MECHANIC SHOWED ME PICTURES OF WHAT WAS LEFT OF MY FRAME FROM RUST AND ROT. HE SAID I HAD 2 CHOICES WELD OR REPLACE. I TOOK IT TO A WELDER WHO HAS WELDED FOR 35 YEARS AND COULD REPAIR MOST ANYTHING. AFTER INSPECTING MY FRAME HE SAID THERE WAS NOT ENOUGH METAL LEFT TO MAKE A WELD THAT WOULD HOLD AND STATED IF IT WERE HIS CAR HE WOULD GET RID OF IT NOW. SO I HAD A FRAME ORDERED. ALL I'M LOOKING FOR IS TO BE REIMBURSED FOR MY EXPENSES. *TR

WIFE AND DAUGHTER IN CAR WHEN SUBFRAME CRACKED.THIS A PROBLEM WITH THESE MODEL BUT CHRYSLER HAS DENIED TO ME THEY HAD ANY KNOWLEDGE OF THE ISSIE WHEN I CONTACTED THEM. *TR

SEPT 27, 2014. 3 DAYS AGO I WAS INFORMED THAT THE UNDERSIDE (ENGINE CRDLE SUBFRAME) OF MY 2004 CHRYSLER PACIFICA WAS SERIOUSLY ROTTED. 3 MECHANICS AGREED THAT I DEFINITELY AVOID DRIVING IT ANY LONGER. NBC NEWS REPORTED THAT THIS IS A PROBLEM WITH AT LEAST 7000 PACIFICA MODELS. THE CAR HAS BARELY 105K MILES AND IS IN OTHERWISE EXCELLENT CONDITION. VIN# IS [XXX]. WHAT MAY I EXPECT IN TERMS OF ASSISTANCE FOR REPAIR COSTS? PLEASE LET ME KNOW THE DATE OF MANUFACTURE FOR THIS VIN#. NBC REPORTED THAT MODELS BUILT BETWEEN FEB 23 AND MAR 31, 2004 ARE ELIGIBLE FOR TOTAL REPAIR COST ASSISTANCE. HOWEVER, ASSISTANCE IS SUPPOSEDLY NOT LIMITED TO THESE DATES. PLEASE ADVISE AS SOON AS YOU CAN WHAT I SHOULD DO TO RESOLVE THIS. THX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

HAD WORK DONE ON MY CAR AND WAS TOLD THAT THE FRONT SUB-FRAME IS RUSTED AND HAS A FRACTURE IN IT FOUND OUT THAT THIS MAKE IS NOTORIOUS FOR THIS PROBLEM BUT COMPANY WONT RECALL THE ITEM ......I NEED HELP FAST ... *TR

I JUST RECENTLY PURCHASED A 2004 CHRYSLER PACIFICA AS OF THIS DATE I AM FILING THIS I GOT THE VEHICLE HOME AND PUT IT UP ON RAMPS TO TAKE A LOOK UNDERNEATH AT THE EXHAUST AND OTHER PARTS ONLY TO FIND OUT THE FRONT SUB FRAME IS RUSTED OUT WITH A BIG CRACK AND ANOTHER HOLE IN THE FRAME. I DID SOME RESEARCH ONLINE TO FINDING OUT THAT ALMOST EVERY PACIFICA HAS THE SAME PROBLEM, CHRYSLER SHOULD DO SOMETHING ABOUT THIS PROBLEM ITS OBVIOUSLY A MAJOR SAFETY ISSUE. *TR

CORRODED FRONT SUBFRAME. *TR

I BROUGHT MY 2004 CHRYSLER PACIFICA IN FOR ITS ANNUAL NYS INSPECTION. IT FAILED INSPECTION DUE TO THE FACT THAT THE SUBFRAME WAS SO ROTTED OUT IT WOULDN'T PASS. I REALIZE THE CAR IS OVER TEN YEARS OLD, BUT THIS SHOULD NOT HAPPEN. I DISCOVERED THAT THIS IS AN ONGOING ISSUE WITH 2004-2005 PACIFICAS, AND WANTED TO ADD MY COMPLAINT TO THE RECORD. WE NOW HAVE TO INCUR AN EXPENSE THAT WE CANNOT AFFORD, AND SHOULD NOT HAVE TO. MY MECHANIC IS NOW GOING TO CONTACT CHRYSLER TO SEE WHAT THEY WILL DO. *TR

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE HAVING ROUTINE MAINTENANCE PERFORMED, THE TECHNICIAN NOTICED THAT THE ENGINE CRADLE AND SUB FRAME WERE CORRODED AND FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT COVER UNDER THE ENGINE CRADLE EXTENDED WARRANTY. THE FAILURE AND CURRENT MILEAGE WAS 89,291. PAM

AS OWNING THE 2004 PACIFICA FOR NOT EVEN A YR .WE HAD A NOISE AS WE WERE TRYING TO FIND OUT THE PROBLEM A FRIEND HAD NOTICE A HUGE RUSTED HOLE IN THE SUBFRAME .AS I EMAILED A PICTURE TO THE DEALER THEIR ANSWER WAS "WE ARE NOT AWARE OF THIS PROBLEM." 6/25/14 I GOOGLED THE PROBLEM AND CHRYSLER IS AWARE OF THIS ! WHY WAS I NOT INFORMED OF THIS WHEN I BOUGHT IT AND HOW IN THE WORLD DO THEY LET THIS PROBLEM GO !!!! I HAVE NO OTHER CAR AND DRIVE W TWO CHILDREN EVERYDAY.IT IS A TICKING TIME BOMB!!!! *TR

MY SUBFRAME IS ROTTED AND RUSTED JUST LIKE EVERY OTHER 04 PACIFICA ITS RIDICULOUS . CHRYSLER NEEDS TO BE A STAND UP COMPANY AND FIX IT. *TR

I HAVE HAD THIS VEHICLE INTO THE DEALERSHIP AT LEAST ONCE A YEAR OVER THE LAST 3 YEARS FOR VARIOUS REASONS. THE RUSTING OF THE CRADLE WAS NEVER MENTIONED. I FIND IT INTERESTING THAT NOW IT IS OVER THE 150K MILEAGE LIMIT THAT CHRYSLER ALERTS ME THAT THE CRADLE NEEDS TO BE REPLACED TO THE TUNE OF SEVERAL THOUSAND DOLLARS. I HAVE OWNED SEVERAL CARS IN EXCESS OF 10+ YEARS EACH AND NEVER HAD A CRADLE RUST PROBLEM. I ALSO HAVE COME TO FIND OUT THAT THIS IS A KNOWN ISSUE AMONG PACIFICA OWNERS. I AM CURIOUS TO KNOW WHAT CHRYSLER'S INTENTIONS ARE TO CURE THIS SITUATION GIVEN THE SEVERITY AND DANGER PRESENT IF UNRESOLVED...NOT ONLY FOR ME AS AN INDIVIDUAL BUT OTHER PACIFICA OWNERS AS WELL. *TR

TOOK MY CAR TO THE MECHANIC TO LOOK AT A FRONT EXHAUST ISSUE WHEN I WAS INFORMED MY FRAME WAS ROTTING AWAY. I DID A GOOGLE SEARCH AND LEARNED OF MANY INCIDENTS WITH THIS YEAR, MAKE AND MODEL OF CAR THAT HAS HAD MANY INSTANCES LIKE THIS WITH NO HELP FROM THE MFG. *TR

A FEW YEARS AGO WE WERE ADVISED BY MY MECHANIC THAT THE SUB FRAME WAS CORRODING/RUSTING AND THEY ADVISED THAT SHOULD NOT HAPPEN. AT THAT TIME, I CONTACTED CHRYSLER. THEY RECALLED SOME OF THE 04-05 VEHICLES THAT WERE MANUFACTURED DURING A 6 WEEK WINDOW ONLY; MY VEHICLE WAS MANUFACTURED OUTSIDE OF THE 6 WEEK WINDOW. TODAY WE WERE ADVISED THAT THE CAR IS COMPLETELY UNSAFE TO DRIVE AND I HAVE PICTURES, THE FRAME IS ALMOST COMPLETELY RUSTED OUT. NBC CHICAGO RECENTLY INVESTIGATED THE ISSUE (THE INVESTIGATION CAN BE FOUND ON GOOGLE). TWO INDIVIDUALS WITH THE SAME ISSUE AS ME WANTED CHRYSLER TO ADMIT THE UNSAFE PROBLEM AND THAT THEY HAD KNOWLEDGE OF IT PRIOR TO PURCHASING THE VEHICLES. BEFORE NBC INVESTIGATED, CHRYSLER REFUSED TO FIX THE CARS. AFTER THE PROGRAM RAN, CHRYSLER PAID TWO THE TWO INDIVIDUALS FEATURED ON THE SHOW TO HAVE THEIR SUB FRAMES REPLACED. THE OTHER 300+...

I WENT TO GET A FRONT END ALIGNMENT ON MY VEHICLE AND WAS INFORMED THAT MY VEHICLES SUB FRAME IS COMPLETELY RUSTED THROUGH. I WAS TOLD MY VEHICLE IS UNSAFE TO DRIVE AND THAT MY ENGINE COULD FALL OUT AT ANY TIME. I CALLED CHRYSLER AND WAS TOLD THERE ARE NO RECALLS ON MY CAR SPECIFICALLY AND THAT I WOULD HAVE TO PAY OUT OF POCKET FOR REPAIRS. I HAVE DONE SOME RESEARCH REGARDING THIS PROBLEM AND HAVE FOUND THAT THIS IS A COMMON PROBLEM WITH MY MAKE MODEL AND YEAR VEHICLE. I CALLED CHRYSLER BACK AND WAS TOLD THERE WAS STILL NOTHING THEY COULD DO EVEN THOUGH THIS IS A KNOWN ISSUE. ONLY 6 WEEKS WORTH OF MY MAKE MODEL AND YEAR VEHICLE WERE RECALLED AND THAT MINE DID NOT FALL INTO THAT CATEGORY BECAUSE IT WAS BUILT 4 MONTHS PRIOR TO THE RECALL DATES. THIS PART SHOULD BE...

I AM ALMOST VERBATIM SUBMITTING AN IDENTICAL COMPLAINT THAT YOU RECEIVED A DAY AFTER I WAS SHOWN THE EXACT SAME PROBLEM, AFTER TAKING MY CHRYSLER PACIFICA IN FOR A ROUTINE OIL CHANGE. THIS IS EXACTLY WHAT I WAS TOLD TOO ON MARCH 28, 2014. I WAS TOLD I HAVE A SUBFRAME/ENGINE CRADLE THAT IS SEVERELY CRACKED AND CORRODED ON THE PASSENGER SIDE OF THE VEHICLE AND SHOWING WEAR ON THE DRIVER SIDE. I WAS NOT INFORMED OF THIS SERIOUS SAFETY ISSUE WITH MY VEHICLE. I HAVE SUBMITTED AN EMAIL TO CHRYSLER AND AM WAITING THEIR RESPONSE BUT UNDERSTAND THAT CUSTOMERS ARE MOST OFTEN TOLD THERE IS NOTHING THEY CAN DO TO ASSIST WITH THE NEARLY $3000 COST OF REPLACEMENT, BECAUSE THE VEHICLE WAS NOT MADE IN THE NARROW WINDOW OF PRODUCTION THAT THEY CLAIM WAS AFFECTED AND SUBJECT TO RECALL. AND MAY I ECHO THE ENTIRE LAST COMPLAINT THAT WAS...

DISCOVERED ENGINE SUPPORT HAS A RUST THROUGH HOLE APPROX. 1 3/4 X 3/4. ALSO SHOWING OTHER AREAS OF RUST DAMAGE. THIS AUTO IS LOW MILEAGE & GARAGE KEPT. HAVE PHOTOS WITH TAPE MEASURE IF DESIRED. *TR

EXTENSIVE RUST FORMATION ON ALL SUSPENSION COMPONENTS AND IN PARTICULAR THE ENGINE CRADLE. ON THE ENGINE CRADLE, RUST IS MOST PROMINENT ON THE WELD SEAMS AND THE LOWER PORTIONS WHERE MOISTURE PROBABLY IS POOLING ON THE INSIDE AND PENETRATING WHAT MUST BE UNUSUALLY POROUS AND/OR UNTREATED METAL. I AM THE ORIGINAL OWNER AND I NOTICED A RUST COLOR ON THE VARIOUS SUSPENSION PARTS EARLY IN THE OWNERSHIP. I MENTIONED THIS COLORATION TO THE DEALER AND THEY EXPLAINED IT AS A CLAY COMPOUND SPRAY THAT IS APPLIED AT THE FACTORY TO PROTECT UNDERCARRIAGE FROM CORROSION DURING SHIPPING. AT THE TIME, I ACCEPTED THIS EXPLANATION AT FACE VALUE BUT IN HINDSIGHT IT PROBABLY WAS PREMATURE RUST. I CAN'T FIND ANY INFORMATION ON THE INTERNET THAT SUGGESTS SPRAYING CLAY IS ACTUALLY A REAL PRACTICE. FURTHERMORE, THE CAR WAS MANUFACTURED IN CANADA. NOT MUCH RUST CONCERNS BETWEEN CANADA AND THE US. SOMEWHAT PLAUSIBLE IF...

THE SUBFRAME IS RUSTED OUT AND THE AUTO HAD ONLY 148500 MILES BEFORE WE WERE INFORMED BY MY REPAIR MAN I CALLED CHRYSLER AND THEY TOLD ME THAT IT IS NOT COVERED BUT SOME PACIFICAS ARE COVERED WHICH DOESN'T MAKE SENSE THE SUBFRAME CAUSED THE ENGINE MOUNTS TO FALL OUT AND I AM LUCKY MY 10 YEAR OLD DAUGHTER AND WIFE DIDN'T GET HURT, AFTER CHECKING THE PROBLEM OUT ONLINE I FOUND OUT THAT MANY OWNERS HAVE THE SAME PROBLEM. *TR

YET ANOTHER 2004 CHRYSLER PACIFICA WITH A SUB FRAME CRADLE ASSEMBLY THAT IS COMPLETELY RUSTING OUT. THE VEHICLE HAS BEEN DEEMED VERY DANGEROUS UNSAFE TO DRIVE. I HAVE THREE KIDS UNDER SEVEN, SO I AM GLAD I WAS ABLE TO FIND THE PROBLEM BEFORE A LIFE-CHANGING CATASTROPHE. VERY DISAPPOINTED IN CHRYSLER. GIVEN THAT CHRYSLER HAS PUT SUCH NARROW PARAMETERS ON THE RECALL, THIS CAR IS NOT WITHIN THEIR GUIDELINES OF THE RECALL. THIS WILL BE THE LAST CHRYSLER PURCHASE EVER. I HAD NUMEROUS RELIABILITY ISSUES WITH A JEEP CHEROKEE AND GRAND CHEROKEE TOO. MY WORD WILL SPREAD TO AVOID CHRYSLER ALTOGETHER, ANYTIME AND EVERY TIME CARTALK COMES UP IN CONVERSATION. *TR

DEALER DISCOVERED RUSTED FRONT SUB FRAME WHILE PERFORMING INSPECTION. THERE IS VERY LITTLE OTHER CORROSION IN THAT AREA OF THE VEHICLE, SO IT MAY BE A DESIGN FLAW. I HAVE SEEN SIMILAR COMPLAINTS ON AUTOMOTIVE FORUMS. *TR

I TOOK MY WIFE'S CAR IN BECAUSE THERE WAS SOME SHAKING IN THE SUSPENSION...THE MECHANIC SHOWED ME THE HOLES IN THE ENGINE CRADLE AND WHERE THE CRADLE WAS RUSTING THROUGH. *TR

MY GARAGE TOLD ME THAT THE ENGINE CRADLE OR SUB FRAME HAS A SUBSTANTIAL HOLE FROM RUSTING OUT. *TR

WENT TO GO GET AN ALIGNMENT MECHANIC TOLD ME THE FRAME IS RUSTED THAT I NEED TO GET IT FIXED BEFORE ENGINE FALLS OUT VERY BAD NEWS TO HEAR AND THEY WANT $2000 TO FIX I GO ONLINE TO RESEARCH AND THERE'S THOUSANDS OF COMPLAINTS CHRYSLER HAS UNSAFE CARS ON THE ROAD AND NO RECALLS THE MECHANIC TOLD ME TO COMPLAIN AND THEY SHOULD COVER IT BUT THEY REFUSE TO HELP NOW WHAT AM I SUPPOSE TO DO. *TR

I TOOK THE VEHICLE TO GOOD YEAR FOR INSPECTION AND WAS INFORMED THAT THE ENGINE CRADLE WAS RUSTED THROUGH AND IT WAS UNSAFE TO DRIVE. *TR

OUR CAR SUFFERED FROM A SEVERELY RUSTED FRONT SUB FRAME (ENGINE CRADLE) THAT REQUIRED REPLACEMENT. WE HAD THE SUB FRAME REPLACED, CHRYSLER REFUSED TO HELP OR COMPENSATE IN ANY WAY. *TR

OCTOBER 31, 2012; THE CHRYSLER DEALER SERVICE DEPARTMENT NOTED THE OWNER THAT THE ENGINE SUBFRAME (ENGINE CRADLE) HAD RUSTED THROUGH AND ADVISED THE OWNER THAT THIS COULD CAUSE A SERIOUS DAMAGE TO THE VEHICLE AND POSSIBLE INJURY OR DEATH DUE TO LOSS OF VEHICLE CONTROL. THE VEHICLE WAS PURCHASED NEW AT THIS DEALERSHIP, REGISTERED, SERVICED, AND DRIVEN IN THE CHRYSLER DESIGNATED "SALT BELT" STATE OF OHIO FOR ITS ENTIRE SERVICE LIFE (STILL IN SERVICE, STILL IN OHIO, STILL OWNED BY THE ORIGINAL OWNER). APPARENTLY THERE WAS A CHRYSLER CUSTOMER SATISFACTION CAMPAIGN LETTER IN NOV. 2010 THAT WENT OUT TO VEHICLE OWNERS IN THIS AREA FOR THIS YEAR-MODEL VEHICLE, REGARDING THIS POTENTIAL CONDITION. HOWEVER, THIS OWNER WAS NOT NOTIFIED. WHEN THIS LETTER WAS ISSUED, THE VEHICLE WOULD HAVE BEEN INSIDE THE 10 YEAR/150,000 MILE SERVICE WINDOW AND QUALIFIED UNDER THE EXTENDED CHRYSLER WARRANTY. FORTUNATELY, NO CATASTROPHIC FAILURE OCCURRED BEFORE THIS CONDITION...

THE ENGINE CRADLE OR SUBFRAME HAS RUSTED THROUGH ON THE RIGHT SIDE. I WAS TOLD THE CONDITION THE SUBFRAME IS IN MY VEHICLE IS UNSAFE TO DRIVE. *TR

ADDING TO PREVIOUS COMPLAINT. I FIND THERE IS AN INTERNAL RECALL GRANTED TO ONLY A FEW. I AM OVER THE MILEAGE DUE TO MECHANIC'S FAILURE TO DIAGNOSE THE PROBLEM. TOOK FOR A SECOND OPINION, WAS TOLD THAT THE CAR IS UNSAFE AND THAT THE CORROSION WAS OBVIOUSLY THERE FOR SOME TIME. CAR IS DANGEROUS THAT ENGINE CAN FALL OUT AT ANYTIME. DID CALL CHRYSLER AND THEY MADE NO MENTION OF RECALL LETTER OR BULLETINS RELEASED ON THIS PROBLEM. BASICALLY SAID SOL THAT THERE IS NO RECALL. THERE ARE HOW MANY PACIFICAS ON THE ROADS WITH DRIVERS UNAWARE THAT THEIR VEHICLE IS A DEATH TRAP TO THEMSELVES AND OTHERS ON THE ROADS. THERE SHOULD BE A RECALL ISSUED IMMEDIATELY. *TR

I WAS HAVING PACIFICA SERVICED AT GOODYEAR STORE IN NEWPORT, KY PRIOR TO DRIVING TO FLORIDA. MECHANIC CALLED ME TO SERVICE AREA TO SEE SERIOUS RUST THROUGH ON FRONT FRAME RAILS AND ENGINE CRADLE. HE SAID "DO NOT DRIVE THE CAR TO FLORIDA. THE ENGINE COULD DROP IF FRAME BREAKS". I IMMEDIATELY WENT TO WYLER CHRYSLER AND HAD THE RUSTED FRAME REPLACED. I LATER FOUND THAT CHRYSLER HAD EXTENDED THEIR WARRANTY TO SPECIFICALLY COVER THIS PROBLEM. I DID FILE A CLAIM WITH CHRYSLER AND THEY DID REIMBURSE ME 80% OF THE REPAIR COST. I AM NOW SEEING, ON EDMUNDS.COM CHAT SITE THAT THERE ARE MANY MORE OWNERS HAVING THIS SAME RUST OUT PROBLEMS WITH THEIR PACIFICAS. A RUSTED FRAME BREAKING AT HIGHWAY SPEEDS COULD BE DISASTROUS. *TR

THE CHASSIS IS STARTING TO ROT OUT. *TR

I BOUGHT THIS 2004 PACIFICA FROM A DEALER ABOUT A MONTH AGO. TOOK IT TO THE SHOP TO GET MY SHOCKS LOOKED AT AND THEY TOLD ME THEY WOULDN'T DO ANY WORK ON IT BECAUSE THE SUB FRAME WAS ROTTED SO BADLY THEY ADVISED ME NOT TO DRIVE OR PUT ANY MONEY INTO THE VEHICLE BECAUSE IT IS A SAFETY ISSUE. ALSO THERE IS CLICKING COMING FROM THE STEERING WHEEL WHEN YOU TURN LEFT OR RIGHT. AND ALSO A WEEK AFTER I PURCHASED THE VEHICLE THE BLOWER MOTOR RESISTER IS BAD. *TR

DEALER SERVICE DEPARTMENT CLAIMED THAT THE SUBFRAME IS ROTTING AND NEEDS REPLACEMENT (@$1890 + TAX). THIS PROBLEM HAS BEEN REPORTED BY CONSUMERS NUMEROUS TIMES. CHRYSLER WILL COVER THE COSTS FOR SOME CARS -- THOSE BUILT IN WINDSOR, ONTARIO FROM 2/23/2004 THROUGH 3/31/2004, BUT MY VEHICLE WAS BUILT IN WINDSOR ON 6/2/2003 AND SO IS NOT COVERED. *TR

I TOOK MY PACIFICA FOR A FRONT END ALIGNMENT TO GET THE NEWS THAT MY SUBFRAME IS RUSTED THROUGH AND THAT THE CAR WAS UNSAFE TO DRIVE. I THEN CALLED CHRYSLER TO ACT UPON A PARTS EXTENDED WARRANTY THAT WAS TO COVER THIS ISSUE, COME TO FIND OUT MY VIN NUMBER DOES NOT QUALIFY FOR THIS WARRANTY, MY CAR WAS MADE 3 MONTHS BEFORE THE WARRANTY WAS ISSUED FOR THIS MAKE AND MODEL. MY QUESTION IS.... IF THEY KNOW THAT THE SUBFRAME IS BAD ON THIS MAKE AND MODEL WHY DOESN'T EVERY 04/05 FALL UNDER THIS WARRANTY? THERE IS SOMETHING WRONG WITH THIS LOGIC. THE SUBFRAME IS BAD AND CHRYSLER NEEDS TO BACK UP THERE FAULTY PRODUCT. WE LOVE THIS CAR AND HOPED TO HAVE IT AROUND FOR A LONG TIME, BUT NOW IT IS AN ACCIDENT WAITING TO HAPPEN. I"M LIKE MOST AMERICAN'S THESE DAYS AND CANT AFFORD TO...

WHEN I GOT MY WHEELS FIXED I WAS LOOKING ON THE MY CAR AND ME AND THE MECHANIC NOTICED THAT THE SUBFRAME WAS RUSTY HE TOLD ME THAT IT WAS UNSAFE TO DRIVE MY CAR CAUSE MY ENGINE CAN FALL OUT ANY MINUTES. WHEN I WAS DOING SOME RESEARCH I DISCOVERED DAD IS HIS OWN COMMON PROBLEM WITH CHRYSLER PACIFICAS. TO MY KNOWLEDGE THIS SHOULD NOT HAPPEN WITH A CAR FROM 2004 SO I'M WRITING THIS COMPLAINTS BECAUSE I THINK CHRYSLER IS RESPONSIBLE FOR REPLACING THE SUBFRAME. THIS REPAIRIS GOING TO COST ME AT LEAST A THOUSAND DOLLARS NO I DON'T HAVE THAT MONEY AND I'M PAYING ON THE CAR SO PLEASE CAN YOU TELL ME WHAT'S I CAN DO. GIRLS I KNOW IF I'M NOT THE FIRST ONE WHO IS COMPLAINING ABOUT THIS. MY EMAIL IS [XXX] THANK YOU FOR YOUR TIME INFORMATION REDACTED PURSUANT TO THE FREEDOM OF...

WE HAVE JUST FOUND OUT THE SUB FRAME OF OUR 2004 PACIFICA IS SEVERELY RUSTED OUT. IT ONLY HAS 120,000 MILES ON IT AND IT ONLY 9 YEARS OLD! THERE IS NO RUST WHATSOEVER ON THE BODY OF THE CAR BUT UNDERNEATH IS COMPLETELY CORRODED. THIS IS A HUGE SAFETY HAZARD AND FROM WHAT I READ IT'S NOT UNCOMMON. CHRYSLER HAS ONLY ISSUED AN EXTENDED WARRANTY FOR THE SUBFRAME FOR A 30 DAY PERIOD OF PRODUCTION BUT APPARENTLY IT'S MORE THEN JUST THE ONES MADE IN THAT MONTH! CHRYSLER SAYS TO KEEP THE RECEIPTS IN CASE THE HAVE A RECALL BUT WHAT GETS ME IS WHY IS THERE NO RECALL YET!?! THIS IS NOT NORMAL WEAR AND TEAR AND AGAIN IT'S EXTREMELY DANGEROUS. THEY MUST OF SKIPPED A COAT OF PROTECTANT OR SOMETHING WENT WRONG BECAUSE IT'S NOT COINCIDENCE THAT THOUSANDS OF OTHER PEOPLE HAVE THE SAME PROBLEM WITH THE...

MY MECHANIC CALLED TO MY ATTENTION THAT THE SUB-FRAME ON MY 2004 CHRYSLER PACIFICA HAD RUSTED THROUGH AND DEVELOPED CRACKS ADJACENT TO THE RUSTED AREA. I WAS ADVISED THAT THE VEHICLE WAS UNSAFE AND THAT THE SUB-FRAME REQUIRED REPLACEMENT. THE LOCAL CHRYSLER DEALER WAS UNAWARE OF ANY RECALL, BUT CHECKING THE INTERNET I FOUND THIS CONDITION TO HAVE OCCURRED TO NUMEROUS OTHER PACIFICAS. I CONTACTED CHRYSLER CUSTOMER SERVICE WHO INFORMED ME THAT AN EXTENDED WARRANTY HAD BEEN ISSUED FOR 2004-2005 CHRYSLER PACIFICA PRODUCED DURING A SPECIFIC TIME PERIOD AND ORIGINALLY LICENSED IN "SNOW STATES". THE WARRANTY COVERS SUB-FRAME REPLACEMENT UP TO 10 YEARS AND 150,000 MILES. UNFORTUNATELY MY VEHICLE WAS PRODUCED A FEW MONTHS PRIOR TO THE WARRANTY COVERAGE PERIOD. IT IS QUITE UNLIKELY THAT THE SUB-FRAME WAS PRODUCED SATISFACTORILY AND THEN IT BECAME SUBSTANDARD - ESPECIALLY SINCE THE EARLIER PRODUCTION ON MY VEHICLE HAS RUSTED THROUGH. IT IS SHAMEFUL...

TOOK CAR TO DEALER FOR ROUTINE MAINTENANCE. DEALER SAID THAT THE CAR IS UNSAFE TO DRIVE AND THAT THE ENGINE SUBFRAME WAS CORRODED. AFTER AN INTERNET SEARCH FOUND THAT THIS IS A KNOWN AND COMMON PROBLEM AND THAT APPARENTLY THE PART WAS RECALLED IN CANADA. WHEN I SPOKE WITH CHRYSLER, THEY SAID THAT THEY WOULD NOT PROVIDE ANY SUPPORT, AND THAT HAD I "REPORTED THE PROBLEM WHEN IT STARTED" THEY WOULD HAVE REPAIRED IT UNDER WARRANTY. I HAVE HAD THE CAR REGULARLY SERVICED AT THE DEALER. AS A CONSUMER I HAVE NO WAY OF KNOWING IF THE ENGINE SUBFRAME IS CORRODED. HOWEVER, A DEALER WHO IS MAINTAINING THE CAR SHOULD HAVE BEEN ABLE TO DO SO. IN ANY EVENT, THE CAR IS UNSAFE TO DRIVE, I AM EXPECTED TO PAY A SIGNIFICANT SUM, AND THIS PROBLEM IS PERVASIVE. THE DEALER TOLD ME A SIMILAR CAR CAME THIS PAST WEEK WITH...

THE SUBFRAME OF THE CAR IS RUSTING TERRIBLY. I HAVE BEEN ADVISED THAT IT WILL BECOME A HAZARD TO DRIVE THE CAR IN THE FUTURE. WE WERE ADVISED TO REPLACE THE SUBFRAME FOR SAFETY PURPOSE. I RESEARCHED THIS ONLINE AND FOUND THAT THIS IS A COMMON PROBLEM WITH THIS YEAR, MAKE AND MODEL. I HAVE NEVER ENCOUNTERED THIS PROBLEM BEFORE WITH ANY OTHER VEHICLE I HAVE OWNED. I HAVE ALWAYS MAINTAINED OUR VEHICLES AND HAVE OWNED VEHICLES LONGER THAN THIS. THIS VEHICLE HAS NOT BEEN SUBJECTED TO HARSH CONDITIONS AND SHOULD NOT BE SHOWING THIS LEVEL OF DESTRUCTIVE RUST. WE ASK THE NHTSA TO LOOK INTO THIS MATTER AND TO ISSUE A RECALL ON THIS VEHICLE TO HAVE THESE PARTS REPLACED FOR SAFETY PURPOSES. I BELIEVE THAT CHRYSLER IS NOT ALTERING THE PUBLIC TO THIS VERY STRONG POTENTIAL SAFETY ISSUE WHICH I AM AFRAID WILL CAUSE HARM OR POTENTIAL DEATH...

I PURCHASED THIS VEHICLE USED WITH VERY LOW MILEAGE. IT IS IN GREAT CONDITION UNTIL I STARTED HEARING A NOISE IN THE FRONT END. I TOOK INTO THE GARAGE TO HAVE NEW TIRES AND BRAKES PUT ON IT. WHEN THE MECHANIC PUT IT ON THE RACK, HE SAID THAT THE FRAME WAS RUSTED THROUGH. SO, INSTEAD OF NEW TIRES AND BRAKES I NOW NEED A NEW FRAME. I AM JUST THANKFUL THAT I WAS NOT DRIVING WHILE THIS HAPPEN. I WAS WONDERING IF THIS PROBLEM AS AFFECTED OTHER OWNERS ALSO. *TR

NOTICED A LOT OF RUST ON FRAME AT FRONT OF VEHICLE. BODY SHOP CONFIRMED THAT THE ENGINE CRADLE WAS BADLY RUSTED AND HAS TO BE REPLACED. CAR IS PAST THE EXTENDED WARRANTY OF 7/75,000. THIS IS WAY TOO MUCH DAMAGE FOR A CAR WITH 67,000 MILES. *TR