NHTSA Complaint #10535983 — 2004 CHRYSLER PACIFICA

OCTOBER 31, 2012; THE CHRYSLER DEALER SERVICE DEPARTMENT NOTED THE OWNER THAT THE ENGINE SUBFRAME (ENGINE CRADLE) HAD RUSTED THROUGH AND ADVISED THE OWNER THAT THIS COULD CAUSE A SERIOUS DAMAGE TO THE VEHICLE AND POSSIBLE INJURY OR DEATH DUE TO LOSS OF VEHICLE CONTROL. THE VEHICLE WAS PURCHASED NEW AT THIS DEALERSHIP, REGISTERED, SERVICED, AND DRIVEN IN THE CHRYSLER DESIGNATED "SALT BELT" STATE OF OHIO FOR ITS ENTIRE SERVICE LIFE (STILL IN SERVICE, STILL IN OHIO, STILL OWNED BY THE ORIGINAL OWNER). APPARENTLY THERE WAS A CHRYSLER CUSTOMER SATISFACTION CAMPAIGN LETTER IN NOV. 2010 THAT WENT OUT TO VEHICLE OWNERS IN THIS AREA FOR THIS YEAR-MODEL VEHICLE, REGARDING THIS POTENTIAL CONDITION. HOWEVER, THIS OWNER WAS NOT NOTIFIED. WHEN THIS LETTER WAS ISSUED, THE VEHICLE WOULD HAVE BEEN INSIDE THE 10 YEAR/150,000 MILE SERVICE WINDOW AND QUALIFIED UNDER THE EXTENDED CHRYSLER WARRANTY. FORTUNATELY, NO CATASTROPHIC FAILURE OCCURRED BEFORE THIS CONDITION WAS CORRECTED. THE CHRYSLER DEALER MADE AN OFFER TO REPAIR THE VEHICLE FOR $798, WHICH WAS ACCEPTED AND THE VEHICLE MADE ROADWORTHY ONCE AGAIN. CHRYSLER SHOULD REIMBURSE THE OWNER FOR THE REPAIR CHARGES SINCE NO NOTIFICATION WAS EVER RECEIVED BY THE OWNER REGARDING THE WARRANTY EXTENSION, THE RISK IF NOT REPAIRED, OR THE PROCEDURES NECESSARY TO MITIGATE THE DEFECT. *TR