NHTSA Complaint #10496951 — 2004 CHRYSLER PACIFICA

STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS issue reported to NHTSA

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Complaint Details

ODI Number	10496951
Vehicle	2004 CHRYSLER PACIFICA
Component	STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Date of Incident	January 31, 2013
Date Filed	February 9, 2013
Mileage	146,108 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

TOOK CAR TO DEALER FOR ROUTINE MAINTENANCE. DEALER SAID THAT THE CAR IS UNSAFE TO DRIVE AND THAT THE ENGINE SUBFRAME WAS CORRODED. AFTER AN INTERNET SEARCH FOUND THAT THIS IS A KNOWN AND COMMON PROBLEM AND THAT APPARENTLY THE PART WAS RECALLED IN CANADA. WHEN I SPOKE WITH CHRYSLER, THEY SAID THAT THEY WOULD NOT PROVIDE ANY SUPPORT, AND THAT HAD I "REPORTED THE PROBLEM WHEN IT STARTED" THEY WOULD HAVE REPAIRED IT UNDER WARRANTY. I HAVE HAD THE CAR REGULARLY SERVICED AT THE DEALER. AS A CONSUMER I HAVE NO WAY OF KNOWING IF THE ENGINE SUBFRAME IS CORRODED. HOWEVER, A DEALER WHO IS MAINTAINING THE CAR SHOULD HAVE BEEN ABLE TO DO SO. IN ANY EVENT, THE CAR IS UNSAFE TO DRIVE, I AM EXPECTED TO PAY A SIGNIFICANT SUM, AND THIS PROBLEM IS PERVASIVE. THE DEALER TOLD ME A SIMILAR CAR CAME THIS PAST WEEK WITH AN IDENTICAL PROBLEM. *TR

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