NHTSA Complaint #10865437 — 2004 CHRYSLER PACIFICA

STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS issue reported to NHTSA

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Complaint Details

ODI Number	10865437
Vehicle	2004 CHRYSLER PACIFICA
Component	STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Date of Incident	August 10, 2015
Date Filed	May 17, 2016
Mileage	85,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

TOOK OUR 2004 PACIFICA IN TODAY FOR AN ALIGNMENT TO FIX THE SHAKING WHEN THE CAR IS DRIVEN ON THE HIGHWAY AND WAS TOLD THAT AN ALIGNMENT WOULD BE A WASTE OF MONEY DUE TO THE RUSTED OUT FRAME UNDER THE CAR. HADN'T HEARD A SINGLE WORD ABOUT THIS ISSUE UNTIL TODAY. WE'VE HAD THIS CAR SINCE 2005, BOUGHT WITH 12, 000 MILES ON IT AND NOW IT HAS 85, 000. STILL NOT BAD FOR A CAR THAT IS 11 YEARS OLD AND THE BODY AND INTERIOR ARE IN VERY GOOD SHAPE. NOW WHAT TO DO?!!! THANK YOU FIRESTONE FOR BEING HONEST AND NOT CHARGING US FOR YOUR TIME. (CAN I MENTION THAT THE CAR HAS BEEN IN FOR REPAIRS ABOUT A YEAR AGO FOR ANOTHER ISSUE TO A CHRYSLER DEALERSHIP AND NOT A WORD WAS SPOKEN ABOUT THIS!!!) THE ENGINE MOUNTS, K-FRAME IS BADLY RUSTED TO THE POINT THE SUSPENSION IS OUT OF ALIGNMENT AND CANNOT BE ADJUSTED. THE CAR IS UNSAFE TO DRIVE. *TR

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