NHTSA Complaint #10524961 — 2004 CHRYSLER PACIFICA

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	10524961
Vehicle	2004 CHRYSLER PACIFICA
Component	SUSPENSION
Date of Incident	October 15, 2012
Date Filed	July 15, 2013
Mileage	76,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

I WAS HAVING PACIFICA SERVICED AT GOODYEAR STORE IN NEWPORT, KY PRIOR TO DRIVING TO FLORIDA. MECHANIC CALLED ME TO SERVICE AREA TO SEE SERIOUS RUST THROUGH ON FRONT FRAME RAILS AND ENGINE CRADLE. HE SAID "DO NOT DRIVE THE CAR TO FLORIDA. THE ENGINE COULD DROP IF FRAME BREAKS". I IMMEDIATELY WENT TO WYLER CHRYSLER AND HAD THE RUSTED FRAME REPLACED. I LATER FOUND THAT CHRYSLER HAD EXTENDED THEIR WARRANTY TO SPECIFICALLY COVER THIS PROBLEM. I DID FILE A CLAIM WITH CHRYSLER AND THEY DID REIMBURSE ME 80% OF THE REPAIR COST. I AM NOW SEEING, ON EDMUNDS.COM CHAT SITE THAT THERE ARE MANY MORE OWNERS HAVING THIS SAME RUST OUT PROBLEMS WITH THEIR PACIFICAS. A RUSTED FRAME BREAKING AT HIGHWAY SPEEDS COULD BE DISASTROUS. *TR

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