2004 CHRYSLER PACIFICA Structurebody Problems

Subframe/Engine Cradle failed due to rust. Subframe is available for inspection upon request. My safety or the safety of others is put at risk due to the failed (rusted, corroded, rotted) subframe/engine cradle. Vehicle’s engine is at risk of falling through the vehicle’s frame at any moment whether the vehicle is parked or being driven. This problem has been reproduced or confirmed by a dealer or independent service center. The vehicle and the subframe component has been inspected by a Master ASE Certified Mechanic. No symptoms of the problem prior to the failure that owner has ever been made aware of.

THE UNDER CARRIAGE THAT HOLDS ENGINE IN PLACE IS COMPLETELY RUSTED THROUGH. I BOUGHT BRAND NEW TIRES FROM BELLE TIRE ON SEPTEMBER 9, 2020. BY NOVEMBER 1 2020 I WAS OBSERVING EXTREME WEAR ON THE BRAND NEW TIRES. WENT TO MY MECHANIC AND WAS TOLD THE CAR IS UNSAFE TO DRIVE DUE TO THE CRADLE RUST ROT, AND THE ENGINE IS ABOUT READY TO FALL OUT AND WOULD CAUSE CATASTROPHIC EMERGENCY I AND MY FAMILY COULD DIE. TRYING TO FIND REPLACEMENT AND AM BEING TOLD IT IS SUCH A PROBLEM THAT THERE IS NO PARTS AVAILABLE TO FIX THIS PROBLEM

UPON TAKING A THE VEHICLE TO A MECHANIC, I WAS INFORMED THE SUBFRAME WHICH SUPPORTS THE ENGINE IS RUSTING TO THE POINT IT WILL NOT HOLD THE ENGINE CAUSING CATASTROPHIC FAILURE. I HAVE BECOME AWARE CHRYSLER IS AWARE OF THE FUTURE FAILURE AND WILL NOT FIX IT.

VEHICLE WAS TAKEN TO SERVICE. SHOP WOULD NOT WORK ON VEHICLE STATING THE DETERIORATION OF THE SUBFRAME WAS TO EXTENSIVE AND THEY WOULD NOT WORK ON IT. UPON CLOSER INSPECTION SHOWED THE FRAME IN A GREAT STATE OF DECAY, WITH SOME PLACES ONLY BEING HELD TOGETHER WITH THIN STRIPS OF METAL. THESE VEHICLES WERE RECALLED IN THE PAST FOR DEFECTIVE FRAMES HOWEVER NOT ALL WERE RECALLED AND THIS IS ONE VEHICLE THAT WAS NOT. THE MOTOR IN THESE VEHICLES WILL FALL OUT AND COULD CAUSE AN ACCIDENT WHICH COULD RESULT IN SERIOUS INJURY OR LOSS OF LIFE. THESE FRAMES ARE DEFECTIVE IN WORKMANSHIP FROM THE FACTORY AND SHOULD BE HANDLED BY THE FACTORY ACROSS ALL 2004-2008 CHRYSLER PACIFICA'S AFFECTED BY DEFECTIVE EQUIPMENT KNOWINGLY INSTALLED BY THE FACTORY THAT WILL LEAD TO AN ACCIDENT AND CAUSE SERIOUS INJURY OR DEATH. THOUSANDS OF THESE VEHICLES ARE ON THE ROAD TODAY WITH OCCUPANTS...

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE FRAME RAIL WAS ROTTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 141,000.

CAR RUNS AND DRIVES WELL. HOWEVER, OUR MECHANICE SAYS THE SUBFRAME IS RUSTED SO IT WILL NOT PASS INSPECTION.

TOOK A SHORT DRIVE. TURNED OFF THE VEHICLE. AFTER A COUPLE MINUTES SMOKE AND FLAMES WERE COMING OUT OF THE HOOD. GRABBED A FIRE EXTINGUISHER OPENED THE HOOD AND PUT OUT THE FIRE ON THE PASSENGER SIDE. THE AIR FILTER HOUSING WAS MELTED.EMBERS WERE STILL SPREADING ALONG THE INSULATION ATTACHED TO THE HOOD. MANUALLY REMOVED THE SPREADING EMBERS WITH SOME TOOLS. NOT SURE THE CAUSE. ALSO WHY IS THE INSULATION MADE OF A MATERIAL THAT IS NOT FIREPROOF?

ENGINE CRADLE RUSTED OUT-HAD TO BE REPLACED. CHRYSLER FAILED TO PROPERLY COAT THE ENGINE CRADLES WHICH ALLOWED RUST TO DAMAGE THE CRADLES AND CREATE A SERIOUS SAFETY DEFECT.

THE SUB-FRAME HAS RUSTED THROUGH, MY MECHANIC IS CONCERNED ABOUT THE POSSIBILITY OF THE ENGINE FALLING OUT IF NOT ADDRESSED. IT SEEMS TO BE A COMMON PROBLEM WITH THE PACIFICA MODEL BUT I DID NOT FIND OUT ABOUT IT UNTIL I TOOK IT TO MY MECHANIC TO FIND OUT WHY THE CAR WOULD "BOUNCE" WHILE DRIVING DOWN THE ROAD. IT IS ESPECIALLY NOTICEABLE WHEN THE CAR IS SHIFTING. HE WAS SHOCKED AT THE AMOUNT OF RUST HE FOUND UNDERNEATH.

FRONT FRAME CRADLE RUSTED OUT. WAS GETTING OIL CHANGED THE GARAGE I TOOK IT TOO BROUGHT IT TO MY ATTENTION THAT IS WAS VERY UNSAFE

TAKATA RECALL STATIONARY, RUSTED CROSSMEMBER

CRADLE ROT. APPLY BRAKES & ENGINE SHIFTS FORWARD.

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE THE VEHICLE WAS AT TIRE DISCOUNTERS (7771 FIVE MILE ROAD, CINCINNATI, OHIO 45230, (513) 618-1613) FOR A ROUTINE OIL CHANGE, THE ENGINE CRADLE SUBFRAME WAS FOUND TO BE SEVERELY CORRODED. THE ENGINE CRADLE SUBFRAME WAS NOT REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

I BOUGHT THIS VEHICLE USED AND THEN FOUND OUT THAT THE ENGINE CRADLE HAS A RUST HOLE IN IT WHICH MAY MAKE IT UNSAFE TO DRIVE. I ALSO LEARNED THAT IT IS A COMMON PROBLEM WITH THIS MAKE AND MODEL AND THAT CHRYSLER HAS NO INTENTION OF ADDRESSING THIS PROBLEM. CHRYSLER OBVIOUSLY MADE THIS PART SUB-STANDARD AND SHOULD PROVIDE A REPLACEMENT FOR THE SUBSTANDARD PART. IT IS DEFINITELY A SAFETY HAZARD.

I TOOK MY CAR IN FOR AN OIL CHANGE AND THE MECHANIC INFORMED ME THAT THE MAIN SUB FRAME WAS RUSTED AND MY CAR WOULD NOT PASS INSPECTION WITHOUT THIS BEING REPAIRED. I SEE THERE IS A MAJOR PROBLEM THAT CHRYSLER WILL NOT ADDRESS. I NEED HELP

THERE WAS A KLUNK IN FRONT END-TOOK TO MECHANIC-THE SUBFRAME ON THE VEHICLE IS RUSTED AND IS A SAFETY HAZARD.

ENGINE CRADLE RUSTING THROUGH: I TOOK MY WIFE'S 2004 CHRYSLER PACIFICA WITH 185,000 MILES ON IT TO OUR LOCAL MECHANIC FOR A SMALL TRANSMISSION LEAK. ONCE HE GOT THE CAR UP ON THE LIFT HE NOTICED THE ENGINE CRADLE WAS RUSTING THROUGH. HE TOLD ME HE THOUGHT THERE WAS A RECALL ON IT. I WENT ON THE INTERNET AND SEEN THAT THERE WERE HUNDREDS OF FOLKS WITH THE SAME ISSUE. I CONTACTED CHRYSLER CASE NUMBER: 3571359 AND THEY TOLD ME I HAD TO HAVE A AUTHORIZED CHRYSLER SERVICE DEALER INSPECT THE VEHICLE AND THEY WOULD SEE WHAT THEY COULD DO. I TOOK OUR VEHICLE TO THE LOCAL CHRYSLER SERVICE DEALER AND HAD IT INSPECTED. THEY SAID THAT THE CRADLE WAS PERFORATED AND RUSTED THROUGH AND THAT IT WAS PAST IT'S WARRANTY BY YEARS AND MILEAGE. I SENT THAT INFORMATION TO CHRYSLER AND THEY EMAILED ME BACK AND SAID THAT THEY...

DURING A STATE INSPECTION IN NOV, 2017, I FOUND OUT THAT THE ENGINE CRADLE FRAME, ON THE PASSENGER SIDE, IS RUSTED. I CALLED CHRYSLER TODAY, ON 800-992-1997, TO FIND OUT IF THERE IS A RECALL. SADLY I WAS INFORMED THAT THERE WAS NONE. THE STRANGE THING IS THAT NO OTHER PART OF THE CIRCLE SHOWS ANY RUSTED PART.

SUBFRAME SEVERELY RUSTED TO INCLUDE AREAS AROUND BOLTS TO FRAME. APPEARS TO HAVE HAPPENED OVER TIME.

I GAVE MY DAUGHTER MY 2004 CHRYSLER PACIFICA SO SHE WOULD HAVE A VEHICLE THAT WOULD TRANSPORT HER, HER TWO CHILDREN AGES 7 AND 2, HER HUSBAND AND FRIENDS, PETS AND/OR OTHERS. HER HUSBAND IS A MECHANIC AND AS SOON AS SHE GOT IT HOME HE LOOKED IT OVER AND REFUSED TO LET HER DRIVE IT. HE SAID THAT THE SUB-FRAME WAS RUSTED-OUT AND THAT IT WAS UNSAFE TO DRIVE. AFTER SOME RESEARCH INTO THE MATTER I DISCOVERED THAT WHAT HE REFERRED TO AS A SUB-FRAME WAS CALLED THE "ENGINE CRADLE" AND THAT THIS HAS BEEN A PROBLEM WITH THE PACIFICA(S). THERE WERE SERVICE BULLETINS SENT TO SERVICE CENTERS AND THAT CHRYSLER ACKNOWLEDGED A PROBLEM FOR THE PACIFICA BUILT FOR ONLY A FEW MONTHS. THE PROBLEM HAS OCCURRED ON MANY OTHER MONTHS AND YEARS. THE POTENTIAL FOR DEATHS AND INJURIES IS A REALITY! IF THIS ENGINE CRADLE WERE TO GIVE...

ROTTED SUBFRAME. ADVISED BY THE MECHANIC AT A ROUTINE OIL CHANGE THAT HE WOULD NOT DRIVE THE CAR.

I HAVE CHRYSLER PACIFICA 2004. HAVE TAKEN GOOD CARE OF VEHICLE, NO ACCIDENTS. VEHICLE BEGAN SHAKING VIOLENTLY WHEN DRIVING DOWN ROAD. I HAVE BRAND NEW TIRES . HAD THEM REBALANCED COUPLE OF TIMES . STILL VIBRATING VIOLENTLY. MY MECHANIC COULD NOT FIND ANY PROBLEMS EXCEPT THAT ENGINE CRADLE FOR ENGINE IS BADLY ROTTED OUT WITH RUST. I LOOKED ON LINE FOR PROBLEM AND SEE THAT CHRYSLER HAD NOT PROPERLY COATED THE ENGINE CRADLE AND HAS LED TO FREQUENT PROBLEMS AND DANGEROUS DRIVING CONDITIONS, DUE THAT THE ENGINE COULD FALL OUT OF VEHICLE. THIS IS OF NO FAULT TO OWNER. I DIDNT FEEL SAFE DRIVING A VEHICLE THAT THE MOTOR COULD FALL OUT OF. THIS IS A SAFETY ISSUE THAT CHRYSLER SHOULD BE RESPONSIBLE FOR. A CONSUMER SHOULD NOT HAVE TO WORRY THAT THERE SEAT BELT OR AIR BAG MIGHT FAIL AND THEY DEFINITELY SHOUDNT HAVE TO WORRY ABOUT THERE ENGINE...

HAS TAKEN TO STATE INSPECTION AND THEY SAID THERE'S RUST. DIDN'T THINK OF IT AS A BIG ISSUE UNTIL I READ THE HAZARDS OF RUSTING FRAME ON THE ENGINE COULD DROP THE ENGINE WHILE DRIVING. NOW NOT DRIVING IT. IT HAD A TIRE ROD REPAIRED LAST YEAR AND STILL WENT OUT THIS YEAR. IT MIGHT BE DUE TO CORROSION. A LOT OF ELECTRONIC PROBLEMS TOO. FELT LIKE WASTED MY MONEY EVERY YEAR KEEPING THIS VEHICLE IN SHAPE. THIS STATE ALSO LIKES SELLING THESE TYPES OF VEHICLE SO THEY CAN JUICE FOLKS MONEY EVERY YEAR FOR INSPECTIONS AND REPAIR. THEY PUT SALT ON THE GROUND EVERY WINTER THAT EATS UP THE FRAMES OF THE VEHICLE.

ENGINE CRADLE RUSTING HAS HOLES DOWN BOTH SIDES COULD ALSO AFFECT MY STEARING WHAT PEEKED MY INTEREST WAS THAT I READ THAT 2004S BUILT IN FEBRUARY AND MARCH MINE WAS FEBRUARY CHRYSLER SENT A NOTICE I NEVER RECEIVED ONE FOR THIS PROBLEM.

THE FRONT SUB FRAME ENGINE CRADLE IS ROTTED/RUSTED- OVER A PERIOD OF TIME, THE BOLTS ARE NOT HOLDING SECURELY ON MY 2004 CHRYSLER PACIFICA. IT IS LOOSE THE ENGINE AND THE TRANSMISSION RELY ON THIS CRADLE TO STABULIZE THE PARTS FOR USE OF DRIVING A SAFE VEHICLE

HAD TO HAVE MOTOR MOUNTS REPLACED IN JANUARY 2015. JUST FOUND OUT ENGINE CRADLE IS RUSTED THRU AND HAS TO BE REPLACED. UNSAFE TO DRIVE. APRIL 2017.

I PURCHASED A USED VEHICLE FROM A LOCAL AUTO DEALERSHIP ON JANUARY 30, 2017. AFTER DRIVING THE VEHICLE EVERYDAY FOR ABOUT A WEEK I BEGAN NOTICED THE CAR WOULD SHAKE AND PULL TO THE LEFT EVEN WHILE DRIVING AT VERY SLOW SPEEDS.ON FEBRUARY 23, 2017 I TOOK THE NEWLY PURCHASED CHRYSLER PACIFICA IN FOR AN OIL CHANGE. I RECEIVED A CALL FROM THE MECHANIC ABOUT 15 MINS AFTER I DROPPED THE VEHICLE OFF AND HE INFORMED ME THAT MY FRONT ENGINE CRADLE WAS SEVERELY RUSTED AND IF I CONTINUED TO DRIVE IT THE ENGINE COULD FALL OUT AT ANY MINUTE. I RUSHED BACK TO THE LOCATION THAT MY VEHICLE WAS BEING SERVICED AND I WAS SHOCKED AT HOW BAD THE ENGINE CRADLE ACTUALLY WAS. THERE WAS AT LEAST AN INCH GAP INDICATING IT WAS BEGINNING TO SEPARATE FROM THE BODY OF THE CAR. I TOOK PICTURES OF THE DAMAGE AND...

EXTENSIVE CORROSION/RUST ON SUB FRAME PLATE HOLDING UP THE ENGINE. DO NOT FEEL SAFE DRIVING BECAUSE IT COULD SNAP AND BREAK AT ANY MOMENT.

I FOUND OUT MY PACIFICA ENGINE CRADDLE IS RUSTED ALL THE WAY THROUGH. CHRYSLER TOLD ME MY CAR WAS UNDER THE EXTENDED WARRENTY BUT IT EXPIRED IN 2014. I DID NOT KNOW ABOUT THE RUST UNTIL NOW.

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE UNDERGOING A ROUTINE INSPECTION, THE CERTIFIED MECHANIC DIAGNOSED THAT THE ENGINE CRADLE AND SUBFRAME WERE ROTTED. THE MECHANIC DIAGNOSED THAT THE CRADLE AND SUBFRAME NEEDED TO BE REPLACED; HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 155,797.

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE STATED THAT WHILE STATIONARY, THE SUB-FRAME OF THE VEHICLE DETERIORATED WITH RUST AND HAD A HUGE HOLE IN IT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.

THE FRONT ENGINE CRADLE PART OF THE FRAME IS ALMOST COMPLETELY RUSTED THROUGH. THIS IS THE IDENTICAL RUST CLAIMED UNDER THE CHRYSLER PACIFICA RUSTED ENGINE CRADLE LAWSUIT THAT WAS FILED IN THE UNITED STATES DISTRICT COURT FOR THE SOUTHERN DISTRICT OF OHIO-EASTERN DIVISION - HOLLAND, JR. ET AL V. FCA US LLC. THIS IS ALSO THE SAME RUST COVERED IN THE CHRYSLER TSB BULLETINS.

ROTTED OUT SUB FRAME SEEMS TO BE VERY COMMON AND EXPENSIVE FIX DUE TO BEING POORLY BUILT. CAN'T GET OTHER NECESSARY REPAIRS UNTIL SUB FRAME IS REPLACED BECAUSE IF IT IS MOVED IT WILL COMPLETELY CRACK IN HALF!

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE SUBFRAME WAS RUSTED. THE VEHICLE WAS TAKEN TO THE MECHANIC WHO DIAGNOSED THAT THE SUBFRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

SUB FRAME UNDER ENGINE ROTTING, WON'T PASS STATE INSPECTION

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT OBSERVED A LOUD ABNORMAL NOISE FROM THE FRONT END OF THE VEHICLE. THE CONTACT OBSERVED UNDER THE VEHICLE THAT THE SUBFRAME WAS RUSTED ALONG THE ENGINE CRADLE. THE CONTACT STATED THAT HE WAS AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 234,000.

ENGINE CRADLE RUSTED OUT. UNSAFE TO DRIVE. MECHANIC QUOTED $4200.00 TO FIX. POSSIBILITY OF ENGINE AND TRANSMISSION FALLING OUT OF CAR.

THE ENGINE CRADLE HAS RUSTED TO A POINT THAT IT IS DANGEROUS TO DRIVE THIS VEHICLE. IT'S A GOOD RUNNING CAR WITH ONLY 105000 MILES WITH NOTHING ELSE WRONG.

SUB-FRAME (ENGINE CRADLE) CORRODED AND ROTTED, ENGINE AND TRANSMISSION METAL SUPPORT STRUCTURES ARE SEVERELY WEAKENED BY RUST THROUGH SUB BODY FRAMING. CHRYSLER IS AWARE OF THE PROBLEM AND HAS ISSUED A VERY LIMITED RECALL WHICH EXCLUDES MANY OF THE CARS DIRECTLY AFFECTED IN THIS MODEL/YEAR. WHEN I CONTACTED CHRYSLER I WAS TOLD THAT MY VIN# WAS EXCLUDED. THE BASIS AND RATIONALE FOR THE EXCLUSION WERE CAPRICIOUS AND ARBITRARY, (IE.) PRODUCTION DATE.

TOOK PACIFICA INTO THE SERVICE SHOP FOR A ROUTINE CHECK OF THE AIR CONDITIONING NOT WORKING. UPON PUTTING THE CAR ONTO THE CAR RACK, THE MECHANIC DISCOVERED THAT THE SUB FRAME UNDER THE CAR AND UNDER THE ENGINE, WAS SERIOUSLY RUSTED AND HAS A LARGE CRACK. HE ADVISED THAT THE CAR CAN EITHER BE FIXED BY WELDING ANOTHER FRAME FOR $1500 OR TO GET RID OF THE CAR AS IT IS UNSAFE TO DRIVE. WE HAVE 2 KIDS AND WITH ALL THE DRIVING AROUND TOWN WE DO, THIS CAR SHOULD BE FIXED BY CHRYSLER GIVEN THE RECENT HISTORY OF ISSUES THAT WERE BROUGHT UP A COUPLE OF YEARS AGO.

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE THE VEHICLE WAS BEING SERVICED FOR ROUTINE MAINTENANCE AT AN INDEPENDENT MECHANIC, THE CONTACT WAS INFORMED THAT THE SUBFRAME OF THE VEHICLE WAS SEVERELY CORRODED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS UNSAFE AND SHOULD NOT BE DRIVEN. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 126,000.

FRONT FRAME SEPARATED FROM CHASSIS. WE HAD THE SUB FRAME REPLACED ON JUNE 18TH 2014 AT 151178 MILES NOW ON MAY 17TH 2016 AT 168326 MILES THE SUBFRAME HAS SEPARATED FROM THE BODY OF THE CAR. I AM VERY LUCKY THIS HAPPENED AT A LOW RATE OF SPEED 25 MPH ON MY STREET AND NOT ON THE HIGHWAY. I HAD THE CAR TOWED TO THE DEALER HOW SOLD US THE CAR AND WHO HAS DONE ALL THE WORK ON IT FROM NEW. I WAS ADVISED THE REPAIR FROM 2014 IS OUR OF WARRANTY. I HAD THE CAR REPAIRED BY A 3RD PARTY AFTER THE DEALER TOLD US THE REPAIR COULD NOT BE DONE. WHEN THE CAR WAS BEING REPAIRED I WAS ADVISED BY THE SHOP THE DEALER REPAIR WAS MISSING KEY PARTS. AFTER LOOKING AT THE REPAIR INVOICE ONE OF THE FIVE PARTS NEED FOR THE REPAIR WAS NOT LISTED...

IN APRIL 2016 I HAD THE BRAKES REPLACED ON MY CAR, WHILE AT THE REPAIR SHOP THEY NOTICED THE ENGINE CRADLE WAS RUSTED. I WAS TOLD THAT THE MOTOR COULD FALL OUT BUT THE REPAIR SHOULD BE COVERED BY CHRYSLER. I CALLED THE DEALER AND WAS TOLD IT WAS NOT COVERED, I CONTINUED TO LOOK ONLINE AND FOUND A NUMBER TO CALL FOR RECALLS. I CALLED ON JULY 1ST AND WAS TOLD IT WAS BUILT 3 DAYS OUT OF WARRANTY BUT HE WOULD SEE WHAT HE COULD DO AND WOULD CALL ME BACK. ON JULY 6TH AFTER I MADE NUMEROUS PHONE CALLS I WAS TOLD THEY ARE UNWILLING TO HELP ME. I ASKED TO SPEAK TO A SUPERVISOR BUT WAS TOLD THEY COULDN'T TRANSFER CALLS BUT ONE WILL CALL BE BACK. I STILL HAVE NOT RECEIVED A PHONE CALL NOR DO I EXPECT ANY HELP FROM THEM. I DO QUESTION...

WE TOOK OUR VERY WELL MAINTAINED 2004 CHRYSLER PACIFICA INTO THE MECHANIC TO REPLACE THE SHOCKS (THINKING THAT MIGHT BE THE CLUNCKING NOISE WE HEARD) AND HE CALLED US AND TOLD US THE CAR'S ENGINE FRAME WAS COMPLETELY ROTTED OUT AND THE CAR WAS HORRIBLY UNSAFE TO DRIVE AND DIDN'T WANT US TO EVEN DRIVE IT HOME. HE TOLD US THE FRAME REPLACEMENT WOULD BE IN THE RANGE OF $4,000 TO $5,000. OUR CAR WAS IN OTHERWISE PERFECT CONDITION AND PERFECTLY MAINTAINED (I HAVE THE RECORDS TO PROVE IT). MY HUSBAND CALLED CHRYSLER TO COMPLAIN ABOUT THE SITUATION AND WAS BASICALLY TOLD TO TAKE A HIKE BY A CUSTOMER SERVICE REP THERE NAMED "LEAH" AND WOULDN'T PUT US IN CONTACT WITH ANY SUPERIORS, ETC. NO NOTICE FROM CHRYSLER ABOUT THIS HORRIBLE/DEADLY ISSUES WHATSOEVER. I'VE BEEN DRIVING OUR CHILD AROUND IN THIS CAR WITH ALL OF HIS FRIENDS, ON THE HIGHWAYS...

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A MECHANIC FOR AN OIL CHANGE AND WAS INFORMED THAT THE SUBFRAME WAS BADLY RUSTED. THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 133,000.

I HAD THE SUB FRAME REPLACED DUE TO RUST. LAST WEEK THE SUB FRAME FELL OFF THE CAR, THE ISOLATORS BUSSHINGS FAILED AND PULLED THRU AND THE FRAME DROPPED. THE FRAME WAS REPLACED 17,000 MILES AGO. I PULLED THE INVOICE AND LOOKED AT THE LIST OF PARTS REPLACED THEN, I LOOKED AT THE PARTS SCHEMATIC ON THE CHRYSLER WEB-SITE. IT APPEARS WHEN THE REPAIR WAS DONE THE ISOLATOR. CRADLE, CROSSMEMBER. LOWER REBOUND PLATE, WAS NOT REPLACED. AFTER LOOKING UNDER THE CAR I DO NOT FIND THIS PART. THE FRAME FAILED WHEN MY WIFE WAS DRIVING THE CAR, SHE WAS DRIVING ON A RESIDENTIAL ROAD AT ABOUT 25 MPH.

THE PACIFICA BECAME NEARLY IMPOSSIBLE TO STEER. THE ENGINE CRADLE HAS FAILED DUE TO PREMATURE CORROSION OR MATERIAL FAILURE. DUE TO THIS FAILURE, THE BOLTS AND BUSHINGS HOLDING THE REAR OF THE ENGINE CRADLE HAVE FALLEN THRU AND THE REAR OF THE ENGINE CRADLE IS INCHES FROM THE GROUND CAUSING THE ENGINE TO NO LONGER BE SUPPORTED. THIS MAKES THE CAR IMPOSSIBLE TO STEER BECAUSE THE DRIVELINE ANGLE IS CHANGED. ENGINE RESTING ON THE RACK AND PINION DAMAGES THIS DEVICE ALSO. VEHICLE IS NOT DRIVE ABLE. COST ESTIMATE FROM LOCAL CHRYSLER DEALER IS OVER 4000$

TOOK OUR 2004 PACIFICA IN TODAY FOR AN ALIGNMENT TO FIX THE SHAKING WHEN THE CAR IS DRIVEN ON THE HIGHWAY AND WAS TOLD THAT AN ALIGNMENT WOULD BE A WASTE OF MONEY DUE TO THE RUSTED OUT FRAME UNDER THE CAR. HADN'T HEARD A SINGLE WORD ABOUT THIS ISSUE UNTIL TODAY. WE'VE HAD THIS CAR SINCE 2005, BOUGHT WITH 12, 000 MILES ON IT AND NOW IT HAS 85, 000. STILL NOT BAD FOR A CAR THAT IS 11 YEARS OLD AND THE BODY AND INTERIOR ARE IN VERY GOOD SHAPE. NOW WHAT TO DO?!!! THANK YOU FIRESTONE FOR BEING HONEST AND NOT CHARGING US FOR YOUR TIME. (CAN I MENTION THAT THE CAR HAS BEEN IN FOR REPAIRS ABOUT A YEAR AGO FOR ANOTHER ISSUE TO A CHRYSLER DEALERSHIP AND NOT A WORD WAS SPOKEN ABOUT THIS!!!) THE ENGINE MOUNTS, K-FRAME IS BADLY RUSTED TO THE POINT THE...

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. AFTER THE VEHICLE WAS TAKEN TO BE INSPECTED BY AN INDEPENDENT MECHANIC, THE TECHNICIAN OBSERVED THAT THE SUBFRAME WAS FRACTURED AND DETERIORATING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS CONFIRMED THAT THE SUBFRAME WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000.

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHEN THE VEHICLE WAS TAKEN TO A LOCAL DEALER FOR AN ALIGNMENT, THE TECHNICIAN NOTED THAT THE FRAME WAS ROTTED OUT AND RECOMMENDED IT BE REPLACED. THERE WAS NO WARNING INDICATOR. THE CONTACT MADE THE MANUFACTURER AWARE OF THE FAILURE AND WAS ADVISED TO CONTACT NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 82,000.