NHTSA Complaint #10956671 — 2004 CHRYSLER PACIFICA

I PURCHASED A USED VEHICLE FROM A LOCAL AUTO DEALERSHIP ON JANUARY 30, 2017. AFTER DRIVING THE VEHICLE EVERYDAY FOR ABOUT A WEEK I BEGAN NOTICED THE CAR WOULD SHAKE AND PULL TO THE LEFT EVEN WHILE DRIVING AT VERY SLOW SPEEDS.ON FEBRUARY 23, 2017 I TOOK THE NEWLY PURCHASED CHRYSLER PACIFICA IN FOR AN OIL CHANGE. I RECEIVED A CALL FROM THE MECHANIC ABOUT 15 MINS AFTER I DROPPED THE VEHICLE OFF AND HE INFORMED ME THAT MY FRONT ENGINE CRADLE WAS SEVERELY RUSTED AND IF I CONTINUED TO DRIVE IT THE ENGINE COULD FALL OUT AT ANY MINUTE. I RUSHED BACK TO THE LOCATION THAT MY VEHICLE WAS BEING SERVICED AND I WAS SHOCKED AT HOW BAD THE ENGINE CRADLE ACTUALLY WAS. THERE WAS AT LEAST AN INCH GAP INDICATING IT WAS BEGINNING TO SEPARATE FROM THE BODY OF THE CAR. I TOOK PICTURES OF THE DAMAGE AND EMAILED THEM TO THE DEALER THAT SOLD ME THE VEHICLE. I ALSO DID A QUICK INTERNET SEARCH FOR FRONT ENGINE CRADLE DAMAGE IN 2004 CHRYSLER PACIFICA'S AND CAME ACROSS NUMEROUS CONSUMER COMPLAINTS HAVING THE SAME ISSUES WITH 2004 PACIFICA'S. I ALSO FOUND CHRYSLER PREVIOUSLY ISSUED AN EXTENDED WARRANTY TO RESOLVE DEFECTIVE ENGINE CRADLES FOR OWNERS RESIDING IN SALT BELT STATES AND VEHICLES WITH UNDER 150K MILES. CONFIDENT THAT MY VEHICLE QUALIFIED FOR THE EXTENDED WARRANTY I CONTACTED CHRYSLER DIRECTLY. I WAS INFORMED BY THE CHRYSLER REPRESENTATIVE THAT THE PACIFICA I CURRENTLY OWN DOES NOT QUALIFY TO RECEIVE REPAIRS UNDER THE EXTENDED WARRANTY BECAUSE IT WAS BUILT IN JANUARY OF 2004 AND WARRANTY ONLY COVERS FRONT ENGINE CRADLE DAMAGE TO VEHICLES THAT WERE BUILT AFTER FEBRUARY 23, 2004 AND BEFORE MARCH 31, 2004.