NHTSA Complaint #11064948 — 2004 CHRYSLER PACIFICA

ENGINE CRADLE RUSTING THROUGH: I TOOK MY WIFE'S 2004 CHRYSLER PACIFICA WITH 185,000 MILES ON IT TO OUR LOCAL MECHANIC FOR A SMALL TRANSMISSION LEAK. ONCE HE GOT THE CAR UP ON THE LIFT HE NOTICED THE ENGINE CRADLE WAS RUSTING THROUGH. HE TOLD ME HE THOUGHT THERE WAS A RECALL ON IT. I WENT ON THE INTERNET AND SEEN THAT THERE WERE HUNDREDS OF FOLKS WITH THE SAME ISSUE. I CONTACTED CHRYSLER CASE NUMBER: 3571359 AND THEY TOLD ME I HAD TO HAVE A AUTHORIZED CHRYSLER SERVICE DEALER INSPECT THE VEHICLE AND THEY WOULD SEE WHAT THEY COULD DO. I TOOK OUR VEHICLE TO THE LOCAL CHRYSLER SERVICE DEALER AND HAD IT INSPECTED. THEY SAID THAT THE CRADLE WAS PERFORATED AND RUSTED THROUGH AND THAT IT WAS PAST IT'S WARRANTY BY YEARS AND MILEAGE. I SENT THAT INFORMATION TO CHRYSLER AND THEY EMAILED ME BACK AND SAID THAT THEY REVIEWED THE INFORMATION THAT THE DEALERSHIP REPORTED BUT IT WAS NOTHING THEY COULD DO. THE CAR IS PAST THE YEARS AND MILEAGE OF IT'S WARRANTY. I SENT THEM AN E-MAIL SAYING HOW DISAPPOINTED I AM ABOUT THERE DECISION TO DO NOTHING ABOUT AN ISSUE THEY KNEW THEY HAD. MY WIFE LOVES HER PACIFICA, WE HAVE OWNED IT OVER 12 YEARS. SHE BOUGHT IT AS A DEMO. IT STILL RUNS GREAT, IT STILL LOOKS GREAT AND EVEN WITH THE 185,000 MILES ON IT THE ONLY THING THAT IS WRONG WITH IT IS THE ENGINE CRADLE RUSTING THROUGH. I FEEL THAT THIS ISSUE COULD HAVE BEEN RESOLVED YEARS AGO IF CHRYSLER HAD SENT US A RECALL OR SOMETHING TO TELL US THAT THE CRADLE METAL WAS INFERIOR AND SHOULD HAVE BEEN REPLACED / REPAIRED SOONER BEFORE OUR WARRANTY RAN OUT. NOT TO MENTION THAT IT SHOULD HAVE BEEN A SAFETY CONCERN IF THE CRADLE WOULD HAVE RUSTED THROUGH AND THE ENGINE FELL OUT. I THINK THIS IS A COSTLY REPAIR THAT WE SHOULD HAVE NEVER HAD TO DO. I THINK CHRYSLER SHOULD HELP US WITH THE RESOLUTION OF GETTING OUR CAR REPAIRED SINCE THEY KNEW THERE WAS A PROBLEM AND DIDN'T TELL US.