NHTSA Complaint #10884415 — 2004 CHRYSLER PACIFICA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10884415
Vehicle	2004 CHRYSLER PACIFICA
Component	STRUCTURE:BODY
Date of Incident	May 17, 2016
Date Filed	July 12, 2016
Mileage	168,300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

FRONT FRAME SEPARATED FROM CHASSIS. WE HAD THE SUB FRAME REPLACED ON JUNE 18TH 2014 AT 151178 MILES NOW ON MAY 17TH 2016 AT 168326 MILES THE SUBFRAME HAS SEPARATED FROM THE BODY OF THE CAR. I AM VERY LUCKY THIS HAPPENED AT A LOW RATE OF SPEED 25 MPH ON MY STREET AND NOT ON THE HIGHWAY. I HAD THE CAR TOWED TO THE DEALER HOW SOLD US THE CAR AND WHO HAS DONE ALL THE WORK ON IT FROM NEW. I WAS ADVISED THE REPAIR FROM 2014 IS OUR OF WARRANTY. I HAD THE CAR REPAIRED BY A 3RD PARTY AFTER THE DEALER TOLD US THE REPAIR COULD NOT BE DONE. WHEN THE CAR WAS BEING REPAIRED I WAS ADVISED BY THE SHOP THE DEALER REPAIR WAS MISSING KEY PARTS. AFTER LOOKING AT THE REPAIR INVOICE ONE OF THE FIVE PARTS NEED FOR THE REPAIR WAS NOT LISTED ON THE INVOICE LOWER REBOUND PLATE.

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