NHTSA Complaint #10872202 — 2004 CHRYSLER PACIFICA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10872202
Vehicle	2004 CHRYSLER PACIFICA
Component	STRUCTURE:BODY
Date of Incident	May 17, 2016
Date Filed	June 2, 2016
Mileage	167,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

I HAD THE SUB FRAME REPLACED DUE TO RUST. LAST WEEK THE SUB FRAME FELL OFF THE CAR, THE ISOLATORS BUSSHINGS FAILED AND PULLED THRU AND THE FRAME DROPPED. THE FRAME WAS REPLACED 17,000 MILES AGO. I PULLED THE INVOICE AND LOOKED AT THE LIST OF PARTS REPLACED THEN, I LOOKED AT THE PARTS SCHEMATIC ON THE CHRYSLER WEB-SITE. IT APPEARS WHEN THE REPAIR WAS DONE THE ISOLATOR. CRADLE, CROSSMEMBER. LOWER REBOUND PLATE, WAS NOT REPLACED. AFTER LOOKING UNDER THE CAR I DO NOT FIND THIS PART. THE FRAME FAILED WHEN MY WIFE WAS DRIVING THE CAR, SHE WAS DRIVING ON A RESIDENTIAL ROAD AT ABOUT 25 MPH.

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