NHTSA Complaint #10511565 — 2004 CHRYSLER PACIFICA

I TOOK MY PACIFICA FOR A FRONT END ALIGNMENT TO GET THE NEWS THAT MY SUBFRAME IS RUSTED THROUGH AND THAT THE CAR WAS UNSAFE TO DRIVE. I THEN CALLED CHRYSLER TO ACT UPON A PARTS EXTENDED WARRANTY THAT WAS TO COVER THIS ISSUE, COME TO FIND OUT MY VIN NUMBER DOES NOT QUALIFY FOR THIS WARRANTY, MY CAR WAS MADE 3 MONTHS BEFORE THE WARRANTY WAS ISSUED FOR THIS MAKE AND MODEL. MY QUESTION IS.... IF THEY KNOW THAT THE SUBFRAME IS BAD ON THIS MAKE AND MODEL WHY DOESN'T EVERY 04/05 FALL UNDER THIS WARRANTY? THERE IS SOMETHING WRONG WITH THIS LOGIC. THE SUBFRAME IS BAD AND CHRYSLER NEEDS TO BACK UP THERE FAULTY PRODUCT. WE LOVE THIS CAR AND HOPED TO HAVE IT AROUND FOR A LONG TIME, BUT NOW IT IS AN ACCIDENT WAITING TO HAPPEN. I"M LIKE MOST AMERICAN'S THESE DAYS AND CANT AFFORD TO PAY 1200 DOLLARS OUT OF POCKET TO HAVE THIS DANGEROUS PROBLEM FIXED. SHAME ON YOU CHRYSLER FOR MAKING AN AMERICAN MADE PRODUCT UNSAFE, YOU SHOULD KNOW BETTER AND STAND BY YOUR PRODUCT AND YOUR CONSUMER BY FIXING THESE UNSAFE VEHICLES TRANSPORTING FAMILIES ALL OVER THE ROADS. I HOPE THE NEXT TIME WE POST HERE IT WILL BE TO SAY THAT CHRYSLER STOOD BEHIND THEIR BRAND AND TOOK CARE OF THEIR CUSTOMERS THE WAY OTHER MANUFACTURES WOULD. *TR