NHTSA Complaint #10640231 — 2004 CHRYSLER PACIFICA

STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS issue reported to NHTSA

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Complaint Details

ODI Number	10640231
Vehicle	2004 CHRYSLER PACIFICA
Component	STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Date of Incident	September 19, 2014
Date Filed	September 30, 2014
Mileage	105,048 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

SEPT 27, 2014. 3 DAYS AGO I WAS INFORMED THAT THE UNDERSIDE (ENGINE CRDLE SUBFRAME) OF MY 2004 CHRYSLER PACIFICA WAS SERIOUSLY ROTTED. 3 MECHANICS AGREED THAT I DEFINITELY AVOID DRIVING IT ANY LONGER. NBC NEWS REPORTED THAT THIS IS A PROBLEM WITH AT LEAST 7000 PACIFICA MODELS. THE CAR HAS BARELY 105K MILES AND IS IN OTHERWISE EXCELLENT CONDITION. VIN# IS [XXX]. WHAT MAY I EXPECT IN TERMS OF ASSISTANCE FOR REPAIR COSTS? PLEASE LET ME KNOW THE DATE OF MANUFACTURE FOR THIS VIN#. NBC REPORTED THAT MODELS BUILT BETWEEN FEB 23 AND MAR 31, 2004 ARE ELIGIBLE FOR TOTAL REPAIR COST ASSISTANCE. HOWEVER, ASSISTANCE IS SUPPOSEDLY NOT LIMITED TO THESE DATES. PLEASE ADVISE AS SOON AS YOU CAN WHAT I SHOULD DO TO RESOLVE THIS. THX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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