NHTSA Complaint #10577423 — 2004 CHRYSLER PACIFICA

I AM ALMOST VERBATIM SUBMITTING AN IDENTICAL COMPLAINT THAT YOU RECEIVED A DAY AFTER I WAS SHOWN THE EXACT SAME PROBLEM, AFTER TAKING MY CHRYSLER PACIFICA IN FOR A ROUTINE OIL CHANGE. THIS IS EXACTLY WHAT I WAS TOLD TOO ON MARCH 28, 2014. I WAS TOLD I HAVE A SUBFRAME/ENGINE CRADLE THAT IS SEVERELY CRACKED AND CORRODED ON THE PASSENGER SIDE OF THE VEHICLE AND SHOWING WEAR ON THE DRIVER SIDE. I WAS NOT INFORMED OF THIS SERIOUS SAFETY ISSUE WITH MY VEHICLE. I HAVE SUBMITTED AN EMAIL TO CHRYSLER AND AM WAITING THEIR RESPONSE BUT UNDERSTAND THAT CUSTOMERS ARE MOST OFTEN TOLD THERE IS NOTHING THEY CAN DO TO ASSIST WITH THE NEARLY $3000 COST OF REPLACEMENT, BECAUSE THE VEHICLE WAS NOT MADE IN THE NARROW WINDOW OF PRODUCTION THAT THEY CLAIM WAS AFFECTED AND SUBJECT TO RECALL. AND MAY I ECHO THE ENTIRE LAST COMPLAINT THAT WAS SUBMITTED THAT I JUST READ BECAUSE IT'S EXACTLY HOW I FEEL TOO. I HAVE READ THAT CHRYSLER ALSO SELECTIVELY DECIDES WHO TO HELP WITH THE COST OF REPAIRS, REGARDLESS OF THEIR RECALL WINDOW AND WARRANTY, AFTER THE CUSTOMER MAKES ENOUGH NOISE. IF IT IS NOT THEIR FAULT, WHY ARE THEY DOING THAT? THE NBC REPORT ALSO INDICATES THAT NHTSA SEES NO PATTERN WITH THE NUMEROUS CLAIMS YOU HAVE RECEIVED OUTSIDE OF THE SUPPOSED RECALL WINDOW, LIKE THIS ONE, HOW MANY PEOPLE HAVE TO BE PUT AT GRAVE RISK BEFORE YOU SEE A PATTERN? YOU MIGHT SEE A PATTERN IF MORE PEOPLE KNEW THEY ARE DRIVING UNSAFE PACIFICAS, SO THAT THEY COULD REPORT IT. PLEASE RECONSIDER YOUR RECALL DECISION, AS CHRYSLER'S LIABILITY IS CERTAINLY MORE THAN A COUPLE MONTHS OF PRODUCTION. " *TR