2015 FORD FUSION Steering Problems

The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the contact heard an abnormally loud bang. The power steering failure warning light was illuminated. The vehicle was driven to the residence. The contact diagnosed the vehicle with rack and pinion failure and detached bolts. The contact stated that the bolts were corroded, and the rack and pinion gear had detached. The contact stated that the rack and pinion needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 19V632000 (Steering); however, the VIN was not associated with the recall. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 146,000.

I have lost power steering in the vehicle. The dash is popping up Service Advance Trac and Hill assist unavailable. I was looking into sensors and rack and pinion when I seen a recall, 19S26, which was listed for 2013-2016 ford fusions and Lincolns, but the recall isn’t specific to my VIN. As of now, the dealership of course won’t fix what is an expensive repair, although it does appear that my car should be included. The information cited salt corrosion in winter as a contributor. It is now late December in Northeast Ohio.

I changed my battery at 105,000 miles with everything working fine electronically for my 2015 Fusion. Been a great car up to this issue. After installing the correct battery, the power steering turned off and hasn't come back on. Took to dealership, they replaced a connection cable at their suggestion and still were unable to reset the power steering. That's where it should have ended tho. They want me to further come back to run more tests??? Something seems very defective to me and from social media reports of other Fusion owners and the nhtsa investigations, a power steering recall should be warranted. I have been a car owner for 40 years and never experienced this inconvenience. I think Ford is getting away with inferior electronics and passing the expense back to the consumer. It should be an easy fix but not one at $4000 (getting a new steering rack)...

The vehicle exhibited sudden loss of steering. Broken bolts on steering rack were discovered and vehicle was taken to dealer. Dealer bluespringsford.com refuses to fix vehicle under recall.

Bolt on power steering unit corroded off

Complete loss of power steering/ABS/Traction Control

The contact owns a 2015 Ford Fusion. The contact stated that the vehicle was serviced under an unknown recall repair for the power steering module. The recall repair was completed, and the vehicle was towed to the residence. The vehicle was then towed to another dealer to be serviced for an alternator replacement. The contact stated that while at the dealer, the vehicle was started, and several unknown warning lights were illuminated. The contact turned the vehicle off. The vehicle was diagnosed with power steering module failure. The contact was informed that the power steering module needed to be replaced. The vehicle was not repaired. The contact was advised to have the vehicle towed back to the dealer where the recall repair for the power steering module was completed. The vehicle was towed back to the dealer who completed the recall repair. The manufacturer was made aware of the failure;...

While driving “steering fault. Service now” light illuminated. Next steering wheel locked up and displayed “steering loss stop safely” and “advance service trac”. Car could not be steering and had to be towed, now shop says rack and pinion needs replaced

Power steering rack is completely destroyed and not safe to drive. I see recalls for other fusions for power steering , but not the 2015 fusion. I think this needs to be investigated.

Got an "Steering Assist Fault" indication on my dash and I can no longer turn my steering wheel. This is a well documented recall with older models but mine was not included in the recall. I've taken it to the local dealer and been told it will require replacement of the entire assembly. Older online reports said this was a $2,200 repair. I was just quoted $2,900 by the dealer. This is outrageous. Ford should not be allowed to get away with this. They positioned the electric steering motor (with enclosed electronics) next to the exhaust manifold. The electronics can't handle the heat being so close even with the stupid heat shield between the two. The recall should be extended to all Ford vehicles that use this technology.

The contact's niece owns a 2015 Ford Fusion. The contact stated that while his niece was driving at an undisclosed speed, the steering wheel seized. The contact stated that the failure occurred while his niece was making a right turn. The vehicle was towed to the contact's residence. The contact stated that in May 2024, NHTSA Campaign Number: 18V167000 (Steering) and 19V632000 (Steering) recall repairs were completed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. In addition, the contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately, 93,326.

Power steering went out and has a recall for it on the website but under the car doesn't, have it but it went out all of sudden

The contact owns a 2015 Ford Fusion. The contact stated while driving 45 MPH, the steering wheel began to wobble continuously. The contact received notification of NHTSA Campaign Number: 19V632000 (Steering). The contact stated the vehicle was taken to a dealer where it was diagnosed as a failure with steering gear motor which needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was made aware of the failure. The failure mileage was unknown.

I took my vehicle into dealer because the steering was not smooth. It appeared to be hanging up and at times difficult to maintain control of the vehicle. The problem was diagnosed by the dealer as being “internal” to the steering rack. The vehicle only has 26,000 miles on it. A search of recalls was completed on the vehicle and two recalls were completed for “corrosion” to the steering box. One recall in 2015 and one in 2018. These recalls were performed on vehicles operating in states such as my own (Northeast Ohio) where road salt could cause the corrosion. I suspect that the corrosion entered my steering rack and is affecting the steering of the vehicle. Since two recalls were done involving the steering mechanism, maybe the whole mechanism should be replaced, as how can we be certain that the corrosion was limited to just the outside of the...

The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, the electronic power steering failed to function properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rack and pinion. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V250000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 82,000.

While attempting to pull out of a parking space, the electric power steering was not functioning properly and it was very difficult to turn the wheel. Warning lights were illuminated for "Hill Start Assist Not Available", "Service AdvanceTrac", and "Steering Assist Fault Service Required". The vehicle was undrivable and this could have been dangerous had this failed while driving. The vehicle was towed to a dealership, which replaced "faulty steering rack and rusted clamp" in addition to corresponding bolts. The car's mileage was 49,466. This appears to be the same problem as NHTSA complaints #11569485, #11569595, and others. Similarly, this failure seems related to NHTSA Campaign Number: 19V632000 (Steering), which applies to other 2015 Ford Fusions, but not this specific VIN for unclear reasons. Ford was notified of the failure but said the only recourse was to file a complaint with the NHTSA.

The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the "Steering Loss Imminent," message was displayed. The contact became aware that electric power steering assist was inoperable after parking the vehicle. The traction control warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the steering gear. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V632000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 80,000.

The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 40-45 MPH, the vehicle lost power steering functionality, and the steering wheel locked. The message “Steering Locked. Stop Safely” was displayed. The contact exited the highway, and the vehicle made an abnormally loud sound and decelerated independently. Additionally, the steering wheel shuddered significantly. The contact drove to a parking lot and parked the vehicle. The vehicle was towed to the dealer, where it was diagnosed that the steering suspension and the steering column were locked. The dealer determined that the steering gear needed to be replaced. The vehicle was taken to an independent mechanic and was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 108,000.

The steering wheel locked while driving the vehicle and warning lights immediately came on advising "Hillstart Assist Not Available" and "Service AdvanceTrac" leaving the vehicle undrivable and in a dangerous position. The steering wheel then began making mechanical whirring sounds and jerking left and right on its own. There were no warning lights or signs prior to this issue happening while driving, the issue was confirmed by the two truck driver who rescued the vehicle as well as the mechanic who tried to fix the car. Mechanic advises this car has a recall for this issue for vehicle's year, make and model, and state, but Ford says it does not apply to the vehicle. Mechanic disagrees and believes this to be a gross safety issue.

The contact owns a 2015 Ford Fusion. The contact stated that while attempting to pull out of a parking space, she was unable to turn the steering wheel. The contact became aware that the electric power steering assist was not functioning properly. The Hill Start Assist and Service Advance Traction Control warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the steering gear motor. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V632000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 150,000.

The contact owns a 2015 Ford Fusion. The contact stated that after starting the vehicle, the ABS, air bag, and parking brake warning lights illuminated. The contact stated that the windshield wipers and indicators started working erratically. Additionally, the electronic power steering was not functioning properly. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V632000 (Steering) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 51,000.

a component of the power steering system has been damaged/become dislodged and my car no longer has power steering. The fix is very expensive, and there is an open recall for 2015 Ford Fusions, yet somehow mine is not covered.

The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 40 MPH, the steering became firm, making it difficult to maneuver the vehicle. The contact drove over an elevated surface, and the Hill Ascend Assist and EVAP system warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed that the electric power steering assist had failed, and the electric power steering assist needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 95,000. The VIN was not available.

My 2015 Ford Fusion, which has under 76,000 miles, started making a noise and took more effort than usual to take a turn- and once turned (both sides), took a lot of effort to get back into neutral position. I brought the car to Jack Madden Ford in Norwood, MA, where they ran diagnostics on it- the steering column needs to be replaced. My concern is that there was a recall placed on some 2015 Ford Fusions (Ford recall #15S14) which dealt with steering gear attachment bolts. This was not a recall under my VIN, but I'm suspecting that it should have been- especially since this car has low mileage for a 2015 vehicle and is only driven locally. That recall specifically mentioned in states with inclement weather where salt is used on the roads which could wear down the bolts (MA is one of these states). I have brought...

My 2015 Ford Fusion has only 75,000 miles on it. Last week, I noticed that my car was making a noise when turning the steering wheel. It started taking more effort to take turns, and my steering wheel did not make a smooth transition back after taking a turn. I brought my car to the Ford dealership, and they ran diagnostics- my car needs the steering column replaced.

Driving on free way and steering wheel stock and can't turn nether way

The steering mount bolts (as related to recall 19S26) have corroded & broken off. This has been confirmed by the local Ford dealership. This has caused a very loud noise when turning the steering wheel, as well as the steering slipping/becoming stiffer. This can lead to no control over steering at all in the vehicle. I brought the vehicle into the local ford dealership immediately, & there was some confusion over what recalls were covered. I got it back & the issue had not been fixed, & that is when we realized the recall does not cover the state where I live. Ford has stated this recall does not cover the state I am in (SD) but does cover the vehicle in the neighboring state of MN (of which I live 20 miles from the border). My dealership has tried to speak with ford to petition them to cover this...

I was driving on the freeway yesterday, about 70mph driving conditions were good, it was sunny and warm, and traffic was flowing regularly, and I felt as thought something gave way or loosened up because the car and steering ability were not in synch. I was then approaching a congested area and needed to slow down but the brakes did not brake as fast as they should of and I almost smashed right into the car in front of me. There felt like a disconnection between the brakes, the steering, and the entire car. I have keep my care well maintained and do not miss my regular maintenance appointments. I just had it smogged, with a change of oil and 80k inspection. The tires were checked and everything was ok. There were no indicator lights or alerts however, I do have a light that will not shut off and i...

The Power Steering Assist Fault went out on the car and this is a common problem with ford fusion. The worse’s connected to the transmission became loose. This has cost me money from the dealership.

The contact owns a 2015 Ford Fusion. The contact stated while driving at various speeds, the steering wheel drifted to the left while depressing the brake pedal, and excessive force was needed to maneuver the steering wheel. The air bag warning light was intermittently illuminated. The vehicle was taken to a local dealer on numerous occasions, where the failure could not be duplicated. The vehicle was taken to an independent mechanic on four separate occasions, where it was diagnosed that a wheel alignment was needed; however, after the alignment was completed, the failure persisted. The vehicle was taken to another independent mechanic, where it was diagnosed that all tires needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was then taken to Kings Ford (9555 Kings Auto Mall Rd, Cincinnati, OH 45249), where it was diagnosed that another alignment was needed; however, the failure persisted...

The contact owns a 2015 Ford Fusion. The contact stated that after starting the vehicle, the steering wheel seized. The steering fault message was displayed. The vehicle was towed to an independent mechanic, who diagnosed that the steering gear motor had detached. The mechanic replaced the steering gear motor. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 19V632000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 115,000.

The contact owns a 2015 Ford Fusion. The contact stated while driving 70 MPH, the vehicle lost power steering functionality. The contact stated that he was able to veer to the side of the road although the steering wheel was extremely difficult to turn. The contact turned off and restarted the vehicle; however, the failure persisted. The traction control and the hill park assist warning lights were illuminated. The contact was able to drive to his destination. The contact stated that upon inspecting the vehicle, he noticed that one of the steering gear motor bolts was missing and another one was fractured. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 19V632000 (Steering) since the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was...

The contact owns a 2015 Ford Fusion. The contact stated that the steering wheel became difficult to turn with the power steering assist warning light and electrical steering failure warning light being illuminated. The following day the steering wheel had completely seized. The contact found notification of NHTSA Campaign Number: 15V250000 (Steering) and believed that the failure was related to the recall. The dealer was contacted and confirmed that the VIN was not included in the recall. The dealer stated that the steering gear motor bolts needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Fusion. The contact stated while driving 60 MPH, the steering wheel became firm with the power steering warning light illuminated. The vehicle was towed to a dealer and the dealer stated that the power steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 175,000. The contact stated that the vehicle was repaired. They believe that this failure is similar to other Ford vehicles that were covered under recall #19V63000 regarding the steering gear.

The contact owns a 2015 Ford Fusion. The contact stated while reversing at his residence there was an abnormal sound coming from the steering wheel while turning. The contact stated there was no warning light illuminated. The contact was able to continue driving to his destination. The contact took the vehicle to an independent mechanic where it was diagnosed with needing the steering gear bolt and assembly to be replaced. The vehicle was not repaired. The contact called a local dealer and made them aware of the failure. The manufacturer had been informed of the failure and informed the contact that NHTSA Campaign Number: 19V632000 (Steering) repair was completed by the previous owner. The failure mileage was approximately 130,000.

The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 25 MPH, the steering wheel seized, with the power steering assist fault and two other unknown messages displayed on the instrument panel. Upon investigation, the contact discovered NHTSA Campaign Number: 19V632000 (Steering) which she linked to the failure. Both the dealer and the manufacturer were notified of the failure, and both stated that the vehicle was not under recall. The vehicle had yet to be repaired. The failure mileage was approximately 127,000.

The contact owns a 2015 Ford Fusion. The contact stated while making a turn, the steering wheel became stiff without any warning. As a result, the contact crashed into a parked vehicle and the front fender was damaged. The contact shut down the vehicle and when the contact restarted the vehicle, the steering wheel was still stiff, the traction control warning light illuminated, and the steering loose stop safety warning message illuminated. The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 108,000.

The contact owns a 2015 Ford Fusion. The contact stated while driving at approximately 7 MPH leaving a parking lot, the power steering failed to operate as needed. The power steering assist and several other unknown warning lights illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the steering gear motor needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign: 19V632000 (Steering). The failure mileage was approximately 48,000.

Knocking sounds started happening when turning steering wheel. Confirmed by independent mechanic and Rodman Ford dealership to need power steering rack/electric motor. Recall for this problem on other 2015 Ford fusions but my VIN is not included. I have been told this is a serious safety issue and it should be covered.

The contact owns a 2015 Ford Fusion. The contact stated that upon acceleration, the steering wheel became difficult to maneuver. The power steering assist fault warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the steering rack needed to be replaced. The dealer was notified of the failure and the contact was informed that the vehicle was previously repaired under a recall. The contact referenced NHTSA Campaign Number: 19V6320000 (Steering). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall, but no further assistance was provided. The failure mileage was approximately 93,000.

Drove the car last on 1/18/2023, no issues with steering whatsoever; never saw a warning light on dash. Then on 1/19/2023, I had to go to work and attempted to make the trip. Upon turning the key the car started but the dash illuminated two warnings. [STEERING-ASSIST FAULT-SERVICE REQUIRED] [SERVICE ADVANCE TRAC] I had not experienced any issues prior to this. Now the cars steering is very difficult to steer. Apparently, some drivers have experienced this while driving, this could be very dangerous and investigated as this could be lethal in certain circumstances. There was a recall for bolts, to my best of knowledge this was fully completed by a local registered Ford dealership. This causes me worry and I think Ford should look into this or at the least perform a complimentary assessment of what is going on and offer some solutions to such an issue that apparently is...

The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 15 MPH, the vehicle experienced a loss of power steering and the steering wheel seized. The "Power Steering Service” message was displayed. The contact stated that she was able to drive the vehicle back to the residence. The contact made a local dealer aware of the failure, but the vehicle was not diagnosed or repaired. The contact was made aware of NHTSA Campaign Number: 19V632000 (Steering) however, the VIN was not included in the recall. The manufacturer was made aware of the failure and the contact was advised to file a complaint with the NHTSA hotline. The approximate failure mileage was 109,000.

The contact owns a 2015 Ford Fusion. The contact stated that while turning the steering wheel at slow speeds, there was an abnormal whining sound coming from the vehicle. There was no warning light illuminated. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The contact was also informed that the vehicle was under recall prior for the power steering failure; however, the recall had previously been repaired. The dealer was notified of the failure and an appointment was scheduled to service vehicle. The vehicle was not repaired. The failure mileage was approximately 108,000.

Brake line delaminated - had to replace after brakes went out completely. Paid out of pocket for repair after tow. Power assist steering stopped working abruptly. Had bolts replaced for earlier recall related to salt in states with winter conditions which could cause this exact issue of the power steering to fail. Hill assist is also not working.

Even after earlier repair for recall for potential steering failure, exact same problem occured while driving. Significant loss of control. Rack and pinion steering required to be replaced.

The electric steering motor mounting bolts to the steering rack corroded and snapped off causing the vehicle to loose steering. This is a huge safety concern! If this would happen at freeway speeds it would cause a serious accident or even loss of life. Ford Motor Company had a recall for this concern for the same model year we own but Ford Customer Service told me that by the vin number our Ford Fusion was not included in the recall. What had happened is the exact same concern for the recall. At the present time this vehicle we own can not be driven ! I believe Ford’s recall number is 19S26. There is lots of information on the internet about this concern. I can’t understand why Ford Fusions from 2013 thru 2016 are involved in this recall but not all of them since all the steering racks on the Ford...

Steering Rack was faulty in the car, causing there to be no powersteering which makes the vehicles extremely hard to maneuver while in motion. hill assist and traction control warnings popped up and vehicle makes electronic like noises as you turned the wheel. Vehicles has been taken to an independent service center and issue has been confirmed. Looking at various forums, message boards, and speaking with my mechanic this is not an uncommon issue with Ford vehicles.

Driving along around town and the power steering suddenly went out causing the car to steer very hard.

The contact owns a 2015 Ford Fusion. The contact stated while driving and making a turn in the driveway, the steering wheel locked. There were no warning lights illuminated. The contact turned off and restarted the vehicle; however, the failure persisted. The vehicle was towed to the dealer where it was diagnosed that the steering gear box bolt was fractured. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 71,000.

My car has approximately 97,000 miles on it. For the last 6 months, I've been getting alerts on my dashboard ("Service Advance Trak", "Hill Start Not Available", and one or two others). This happens at slow speeds and fast also when turning. When these alerts start, I lose power steering. I've also noticed that when I apply brakes at slow speeds, the ABS engages for a few seconds. I was told by the dealer that I needed a new battery but that was not the issue. I was driving with my kids in the car and it happen mid driving on the highway. I almost got into a serious accident but was able to gain control in enough time to steer out the way. This is a very dangerous issue and I see that it has been recalled but only on vehicles up North due to possible salt and water...