NHTSA Complaint #11473572 — 2015 FORD FUSION

The electric steering motor mounting bolts to the steering rack corroded and snapped off causing the vehicle to loose steering. This is a huge safety concern! If this would happen at freeway speeds it would cause a serious accident or even loss of life. Ford Motor Company had a recall for this concern for the same model year we own but Ford Customer Service told me that by the vin number our Ford Fusion was not included in the recall. What had happened is the exact same concern for the recall. At the present time this vehicle we own can not be driven ! I believe Ford’s recall number is 19S26. There is lots of information on the internet about this concern. I can’t understand why Ford Fusions from 2013 thru 2016 are involved in this recall but not all of them since all the steering racks on the Ford Fusions are of the same design. It’s a very costly repair if the owner can not get assistance from Ford. Please look into this matter. Thank you