2004 CHRYSLER PACIFICA Suspension Problems

DEALING WITH A ROTTED K-FRAME CROSSMEMBER FOR THE FRONT ENGINE CRADLE; HAS CAUSED THE WHOLE SUSPENSION TO FAIL, EFFECTING STEERING COMPONENTS, AS WELL AS, WEARING OUT OTHER PARTS SUCH AS, ENGINE MOUNTS AND FRONT END BUSHINGS ON A CAR WITH LESS THAN 100,000 MILES ON IT. *TR

THIS CAR HAS A SERIOUS RUST ISSUE ON THE UNDERCARRIAGE. IT STARTS ON THE SUBFRAME THEN WORKS ITS WAY TO THE FRAME OF THE CAR. THERE FRONT SUSPENSION HAS BEEN REPLACED 3 TIMES IN THE MONTH ALONE. DUE TO THIS ISSUE I HAVE IN REGARDS TO THIS, I CAN'T JACK MY CAR UP WITH THE JACK THAT COMES WITH THE CARE, IF I DO IT WILL GO RIGHT THRU THAT IS WHAT IT FEELS LIKE TO ME.. I CAN NOT GET A REAR ALIGNMENT ON MY CAR BECAUSE OF THE RUST AND MY TIRED HAVE WORN OR DAY. IF ANYONE KNOWS ANYTHING COULD THEY PLEASE HELP I AM FEED UP WITH THIS CARE.. *TR

I BEEN HAVING MY CHRYSLER PACIFICA 2004 FOR 7 MONTHS. I HAD TO FIX MY LEFT PASSENGER AXLE, SHOCK, WATER PUMP, RADIATOR, PASSENGER UPPER MOTOR MOUNT, THE TANK FOR THE WATER, FUEL INJECTOR LINE, TWO TUNE UPS, AIR FILTER, FUSES, BRAKE LIGHTS AND TIRES. THING THAT IS BROKE, THE PASSENGER WINDOW ELEVATOR, AND MY AC. *TR

THE UNDERSIDE ENGINE CRADLE SUBFRAME OF MY 2004 CHRYSLER PACIFICA IS ROTTED AND IN DANGER OF BREAKING APART. I CAN HEAR NOISE WHEN STEERING AND THE CAR HAS A VIBRATION. *TR

I WAS DRIVING TODAY AND IT SEEMED THAT MY STEERING WAS EXTREMELY HARD TO TURN IF I WAS MASHING THE GAS, HARDER TO TURN TO THE RIGHT SIDE OF THE CAR. IF THE CAR IS COASTING OR I AM BREAKING THE STEERING IS EASIER TO CONTROL. I HAVE STOPPED AT MY PARENTS HOUSE ON THE WAY HOME TO RESEARCH WHAT COULD BE HAPPENING WITH MY CAR AND FOUND THIS DISTURBING NEWS. UNFORTUNATELY FOR ME, THIS IS MY ONLY SOURCE OF TRANSPORTATION AND I DON'T HAVE THE FINANCES TO JUST GET ANOTHER CAR...I'M SO FRUSTRATED RIGHT NOW AND I DON'T KNOW WHAT TO DO... THE CONSUMER STATED WHILE DRIVING, SHE HAD DIFFICULTY STEERING THE VEHICLE. SHE NOTICED WHEN ACCELERATING, THE VEHICLE WAS HARD TO STEER, BUT WHEN BRAKING OR ALLOWING THE VEHICLE TO COAST IT WAS A LITTLE EASIER TO CONTROL. SHE MANAGED TO GET THE VEHICLE OFF THE ROAD. SHE...

TOOK MY CAR TO HAVE A PLASTIC FRONT PANEL PUT BACK ON. THE REPAIRMAN SENT ME PICTURES OF THE ENGINE CRADLE RUSTED OUT. TOLD ME THE CAR WAS UNSAFE TO DRIVE UNTIL IT WAS FIXED. CONTACTED LOCAL CHRYSLER DEALER AND GAVE ME INFORMATION TO CONTACT CUSTOMER SERVICE. CALLED CUSTOMER SERVICE AND MY VEHICLE WAS OUTSIDE THE COVERAGE DESCRIBED ON BULLETIN 13-001-12 ISSUED ON MAR 16, 2012 BY CHRYSLER. THEY WERE NOT ABLE TO PROVIDE ANY RELIEF ON THE REPAIRS WHICH WILL BE BETWEEN $3500 AND $4000 DEPENDING ON PARTS COST. MY VEHICLE WAS BUILT SEPTEMBER 18, 2003, AND PUT IN SERVICE ON DECEMBER 22, 2003. THE SERVICE BULLETIN ONLY COVERED VEHICLES FROM FEB 23, 2004 TO MAR 31, 2004. I AM SURE MY VEHICLE IS IN THE SAME CATEGORY AS THE COVERED VEHICLES, SAME RUST PROBLEM, SAME AREAS OF THE CAR, ETC. *TR

I WAS JUST ADVISED TODAY BY THREE DIFFERENT AUTO SHOPS THAT I HAVE A RUSTED ENGINE CRADLE/SUSPENSION. I WAS SHOCKED TO FIND THIS OUT AND THEN AFTER DOING RESEARCH FOUND THAT THIS SEEMS TO BE AN ONGOING ISSUE WITH THIS VEHICLE. I CALLED CHRYSLER TO VALIDATE A RECALL AND/OR AN EXTENDED WARRANTY THAT HAD BEEN POSTED COVERING UP TO 10 YEARS 150K MILES. MY CAR FALLS INTO THIS CATEGORY WAS ADVISED THAT THERE IS NO SUCH WARRANTY OR RECALL FOR MY VEHICLE. IT IS AN OBVIOUS SAFETY HAZARD AND AN EXPENSE THAT SHOULD BE COVERED BY THE MANUFACTURER. THIS BELONGS TO MY TEEN DAUGHTER AND I CANNOT HAVE HER UNSAFE! *TR

RUSTED ENGINE CRADLE / SUBFRAME. MANY NEAR MISSED ACCIDENTS. IT'S SO BAD I HAD TO STOP USING THE CAR. FORCED TO BUY ANOTHER VEHICLE BECAUSE CHRYSLER CUSTOMER CARE SAID THEY WON'T REPAIR IT. ONGOING FOR 2 YEARS NOW. *TR

HAD WORK DONE ON MY CAR AND WAS TOLD THAT THE FRONT SUB-FRAME IS RUSTED AND HAS A FRACTURE IN IT FOUND OUT THAT THIS MAKE IS NOTORIOUS FOR THIS PROBLEM BUT COMPANY WONT RECALL THE ITEM ......I NEED HELP FAST ... *TR

I JUST RECENTLY PURCHASED A 2004 CHRYSLER PACIFICA AS OF THIS DATE I AM FILING THIS I GOT THE VEHICLE HOME AND PUT IT UP ON RAMPS TO TAKE A LOOK UNDERNEATH AT THE EXHAUST AND OTHER PARTS ONLY TO FIND OUT THE FRONT SUB FRAME IS RUSTED OUT WITH A BIG CRACK AND ANOTHER HOLE IN THE FRAME. I DID SOME RESEARCH ONLINE TO FINDING OUT THAT ALMOST EVERY PACIFICA HAS THE SAME PROBLEM, CHRYSLER SHOULD DO SOMETHING ABOUT THIS PROBLEM ITS OBVIOUSLY A MAJOR SAFETY ISSUE. *TR

CORRODED FRONT SUBFRAME. *TR

I HAVE HAD THIS VEHICLE INTO THE DEALERSHIP AT LEAST ONCE A YEAR OVER THE LAST 3 YEARS FOR VARIOUS REASONS. THE RUSTING OF THE CRADLE WAS NEVER MENTIONED. I FIND IT INTERESTING THAT NOW IT IS OVER THE 150K MILEAGE LIMIT THAT CHRYSLER ALERTS ME THAT THE CRADLE NEEDS TO BE REPLACED TO THE TUNE OF SEVERAL THOUSAND DOLLARS. I HAVE OWNED SEVERAL CARS IN EXCESS OF 10+ YEARS EACH AND NEVER HAD A CRADLE RUST PROBLEM. I ALSO HAVE COME TO FIND OUT THAT THIS IS A KNOWN ISSUE AMONG PACIFICA OWNERS. I AM CURIOUS TO KNOW WHAT CHRYSLER'S INTENTIONS ARE TO CURE THIS SITUATION GIVEN THE SEVERITY AND DANGER PRESENT IF UNRESOLVED...NOT ONLY FOR ME AS AN INDIVIDUAL BUT OTHER PACIFICA OWNERS AS WELL. *TR

WHILE GETTING AN OIL CHANGE MY MECHANIC POINTED OUT THAT I HAVE A FIVE TO SIX INCH LONG BY ABOUT 1 INCH WIDE RUST THROUGH GASH IN THE ENGINE CRADLE. HE SAYS THIS CAN BE A SERIOUS PROBLEM WHERE IT IS POSSIBLE THAT THE ENGINE COULD FALL THROUGH THE FRAME WHILE DRIVING. *JS

THE WELL-KNOWN ISSUE WITH MODEL YEARS 2004-2005 INVOLVING PREMATURE FAILURE DUE TO RUST ON THE ENGINE CRADLE HAS BEEN CONFIRMED ON MY OWN 2004 CHRYSLER PACIFICA. THIS VEHICLE IN 12 YEARS OLD WITH A FAULTY SUBFRAME AND IS TOO DANGEROUS TO BE DRIVEN. THERE ARE TWO EXTENSIVE AREAS OF RUST, ONE ON EITHER SIDE OF THE ENGINE CRADLE THAT EXTEND FROM IN FRONT OF, TO THE REAR OF THE CONTROL ARMS. THE RUSTED AREAS ARE ALREADY SO BAD, I AM ABLE TO FIT FINGERS THROUGH THE HOLES IN THE ENGINE CRADLE. IT IS CRACKED AND COMPLETELY COMPROMISED OF ANY STRUCTURAL INTEGRITY. THERE IS NO REASON WHY THIS PART SHOULD NOT BE COATED IN A CORRECT MANNER TO REJECT CORROSION IN SUCH AN AGGRESSIVE FORM. THIS IS A PROBLEM THAT CHRYSLER IS AWARE OF AND YET THEY REFUSE TO FIX IT. THERE IS NO INTEGRITY IN THAT DECISION AND VERY LITTLE...

I WENT TO GET A FRONT END ALIGNMENT ON MY VEHICLE AND WAS INFORMED THAT MY VEHICLES SUB FRAME IS COMPLETELY RUSTED THROUGH. I WAS TOLD MY VEHICLE IS UNSAFE TO DRIVE AND THAT MY ENGINE COULD FALL OUT AT ANY TIME. I CALLED CHRYSLER AND WAS TOLD THERE ARE NO RECALLS ON MY CAR SPECIFICALLY AND THAT I WOULD HAVE TO PAY OUT OF POCKET FOR REPAIRS. I HAVE DONE SOME RESEARCH REGARDING THIS PROBLEM AND HAVE FOUND THAT THIS IS A COMMON PROBLEM WITH MY MAKE MODEL AND YEAR VEHICLE. I CALLED CHRYSLER BACK AND WAS TOLD THERE WAS STILL NOTHING THEY COULD DO EVEN THOUGH THIS IS A KNOWN ISSUE. ONLY 6 WEEKS WORTH OF MY MAKE MODEL AND YEAR VEHICLE WERE RECALLED AND THAT MINE DID NOT FALL INTO THAT CATEGORY BECAUSE IT WAS BUILT 4 MONTHS PRIOR TO THE RECALL DATES. THIS PART SHOULD BE...

SUB FRAME (K FRAME) RUST. BROUGHT CAR TO DEALER WHERE PURCHASED AND MAINTAINED FOR REGULAR SCHEDULED SERVICE. WE WERE ADVISE BY SERVICE PERSON THAT THE K-MEMBER HAD RUST HOLES AND WAS UNSAFE TO DRIVE. HE HAD A QUOTE OF $7000 TO REPLACE WITH NEW SUB FRAME. I FOUND A SERVICE BULLETIN AND BROUGHT IT TO THE DEALER, I WAS ADVISED THAT MY VIN WAS NOT PART OF THE RECALL. THIS CAR WAS BOUGHT NEW AND HAS HAD ALL SERVICE AT THIS DEALERSHIP. *TR

ENGINE CRADLE IS ROTTTED CAR IS NOT SAFE TO DRIVE HOW DOES DISABLED WIFE GET AROUND SHE HAS CHF HEART FAILURE. *TR

I AM ALMOST VERBATIM SUBMITTING AN IDENTICAL COMPLAINT THAT YOU RECEIVED A DAY AFTER I WAS SHOWN THE EXACT SAME PROBLEM, AFTER TAKING MY CHRYSLER PACIFICA IN FOR A ROUTINE OIL CHANGE. THIS IS EXACTLY WHAT I WAS TOLD TOO ON MARCH 28, 2014. I WAS TOLD I HAVE A SUBFRAME/ENGINE CRADLE THAT IS SEVERELY CRACKED AND CORRODED ON THE PASSENGER SIDE OF THE VEHICLE AND SHOWING WEAR ON THE DRIVER SIDE. I WAS NOT INFORMED OF THIS SERIOUS SAFETY ISSUE WITH MY VEHICLE. I HAVE SUBMITTED AN EMAIL TO CHRYSLER AND AM WAITING THEIR RESPONSE BUT UNDERSTAND THAT CUSTOMERS ARE MOST OFTEN TOLD THERE IS NOTHING THEY CAN DO TO ASSIST WITH THE NEARLY $3000 COST OF REPLACEMENT, BECAUSE THE VEHICLE WAS NOT MADE IN THE NARROW WINDOW OF PRODUCTION THAT THEY CLAIM WAS AFFECTED AND SUBJECT TO RECALL. AND MAY I ECHO THE ENTIRE LAST COMPLAINT THAT WAS...

ON MARCH 29, 2014, MY 2004 CHRYSLER PACIFICA, PURCHASED IN AUGUST 2003, WAS INSPECTED AND DIAGNOSED, BY THE DEALERSHIP WHERE IT WAS PURCHASED, TO HAVE A SUBFRAME/ENGINE CRADLE THAT IS "ROTTING" OR IN OTHER WORDS, SEVERELY CRACKED AND CORRODED. I WAS NOT INFORMED OF THIS SERIOUS SAFETY ISSUE WITH MY VEHICLE BY CHRYSLER. I WAS INFORMED BY A RECENT INVESTIGATIVE STORY ON THE LOCAL CHICAGO NBC STATION, FOLLOWED BY INTERNET RESEARCH OF THE ISSUE. I CALLED THE CUSTOMER SERVICE NUMBER GIVEN TO ME FOR CHRYSLER AND WAS TOLD THAT THERE IS NOTHING THEY CAN DO TO ASSIST WITH THE $2600 COST OF REPLACEMENT, BECAUSE THE VEHICLE WAS NOT MADE IN THE NARROW WINDOW OF PRODUCTION THAT THEY CLAIM WAS AFFECTED AND SUBJECT TO RECALL. CHRYSLER TOLD ME THE WARRANTY THEY OFFERED, RELATED TO THE RECALL, WAS EXPIRED FOR MY VEHICLE ANYWAY. I NEVER RECEIVED ANY NOTIFICATION OF THE PROBLEM OR...

DISCOVERED ENGINE SUPPORT HAS A RUST THROUGH HOLE APPROX. 1 3/4 X 3/4. ALSO SHOWING OTHER AREAS OF RUST DAMAGE. THIS AUTO IS LOW MILEAGE & GARAGE KEPT. HAVE PHOTOS WITH TAPE MEASURE IF DESIRED. *TR

MY CHRYSLER PACIFICA"S ENGINE CRADLE HAS EXTENSIVELY CORRODED WITH RUST AND HAS BECOME A DANGER TO DRIVE .THIS WAS A NATIONAL PROBLEM REPORTED ON CHICAGO TELEVISION NBC CHANNEL 5. CHRYSLER CLAIMS THAT THEY ARE INVESTIGATING..I WOULD APPRECIATE IF SOMEONE FROM YOUR ORGANIZATION CAN LOOK AT THIS CRADLE AND THE DANGER MY FAMILY HAS BEEN PUT IN. CHRYSLER ALSO CLAIMS THAT MY CAR WAS BUILT PRIOR TO THE PROBLEM METAL ON 2004/2005 . NEED FOR SOMEONE TO INSPECT THANK YOU *TR

EXTENSIVE RUST FORMATION ON ALL SUSPENSION COMPONENTS AND IN PARTICULAR THE ENGINE CRADLE. ON THE ENGINE CRADLE, RUST IS MOST PROMINENT ON THE WELD SEAMS AND THE LOWER PORTIONS WHERE MOISTURE PROBABLY IS POOLING ON THE INSIDE AND PENETRATING WHAT MUST BE UNUSUALLY POROUS AND/OR UNTREATED METAL. I AM THE ORIGINAL OWNER AND I NOTICED A RUST COLOR ON THE VARIOUS SUSPENSION PARTS EARLY IN THE OWNERSHIP. I MENTIONED THIS COLORATION TO THE DEALER AND THEY EXPLAINED IT AS A CLAY COMPOUND SPRAY THAT IS APPLIED AT THE FACTORY TO PROTECT UNDERCARRIAGE FROM CORROSION DURING SHIPPING. AT THE TIME, I ACCEPTED THIS EXPLANATION AT FACE VALUE BUT IN HINDSIGHT IT PROBABLY WAS PREMATURE RUST. I CAN'T FIND ANY INFORMATION ON THE INTERNET THAT SUGGESTS SPRAYING CLAY IS ACTUALLY A REAL PRACTICE. FURTHERMORE, THE CAR WAS MANUFACTURED IN CANADA. NOT MUCH RUST CONCERNS BETWEEN CANADA AND THE US. SOMEWHAT PLAUSIBLE IF...

THE ENGINE CRADLE CROSS MEMBER OF MY VEHICLE HAS ROTTED TO THE POINT THAT THE CAR IS UNSAFE TO DRIVE. THERE IS A SERVICE NOTE FOR A SMALL WINDOW OF PACIFICAS INCLUDED ON A WARRANTY FOR THE SAME PROBLEM, BUT ONLY FOR THE CARS BUILT WITHIN A CERTAIN DATE. CHRYSLER IS AWARE OF THE PROBLEM, BUT WILL DO NOTHING TO CORRECT IT. THE CRADLE INCORPORATES THE ENGINE MOUNTS, LOWER CONTROL ARMS, AND STEERING. IF IT IS NOT REPLACED, AND BREAKS WHILE DRIVING, THERE WILL BE A COMPLETE LOSS OF CONTROL OF THE VEHICLE. I KNOW THAT MY VEHICLE IS NOT THE ONLY ONE WITH SUCH A SERIOUS ISSUE. *TR

THE ENGINE CRADLE CROSS MEMBER OF MY VEHICLE IS ROTTING TO THE POINT THAT I CAN NO LONGER HAVE THE CAR SAFETY INSPECTED IN PA. THERE IS A SERVICE NOTE FOR A SMALL WINDOW OF PACIFICAS INCLUDED ON A WARRANTY FOR THE SAME PROBLEM, BUT ONLY FOR THE CARS BUILT WITHIN A CERTAIN DATE. CHRYSLER IS AWARE OF THE PROBLEM, BUT WILL DO NOTHING TO CORRECT IT. THE CRADLE INCORPORATES THE ENGINE MOUNTS, LOWER CONTROL ARMS, AND STEERING. IF IT IS NOT REPLACED, AND BRAKES WHILE DRIVING, THERE WILL BE A COMPLETE LOSS OF CONTROL OF THE VEHICLE. I KNOW THAT MY VEHICLE IS NOT THE ONLY ONE WITH SUCH A SERIOUS ISSUE. *TR

ON JANUARY 28, 2013 I HAD MY VEHICLE CHECKED FOR WARRANTY REPAIRS. AT THAT TIME I WAS ADVISED THAT THE FRONT AND REAR ENGINE MOUNTS WERE BAD ALONG WITH STRUTS. ALSO AT THAT TIME I WAS CALLED BACK TO THE SERVICE AREA BY MECHANIC. HE PROCEEDED TO SHOW ME THAT THE ENGINE CRADLE WAS RUSTING OUT AND SHOWED ME VARIOUS PLACES WHERE IT HAD IN FACT RUSTED THROUGH. I WAS TOLD THAT THIS IS A MAJOR SAFETY CONCERN. I WAS GIVEN A QUOTE OF $1612.05 TO REPAIR THIS. DUE TO LIMITED FINANCES I HAVE ONLY BEEN ABLE TO HAVE THE WARRANTY WORK REPAIRED. AT THE TIME I BELIEVED THIS TO BE AN ISOLATED INCIDENT. I HAVE RESEARCHED SEVERAL OTHER PROBLEMS WITH THIS VEHICLE AND HAVE REALIZED THAT THIS IS NOT AN ISOLATED INCIDENT. I CONTACTED CHRYSLER ABOUT AN EXTENDED WARRANTY FOR THIS PROBLEM AND WAS INFORMED THAT THE WARRANTY ONLY...

2004 CHRYSLER PACIFICA ENGINE CRADLE RUSTED OUT UNSAFE TO DRIVE. *TR

CONTROL ARM FAILURE DUE TO SEVERE RUST PROBLEM WITH THE ENGINE CRADLE. *TR

ON SATURDAY 11/2/2013 I TOOK MY 2004 CHRYSLER PACIFICA IN FOR AN OIL CHANGE, I WAS ASKED BY THE MANAGER TO COME DOWN INTO THE OIL CHANGE BAY TO LOOK AT THE PASSENGER SIDE FRAME OF MY VEHICLE. HE SHOWED ME WHERE THE FRAME WAS RUSTED AND ROTTEN THROUGH, HE SAID THE TOP OF THE FRAME LOOKED OK FROM WHAT HE COULD SEE; HOWEVER, THE FRAME COULD BUCKLE AT ANY TIME, A HUGE SAFETY CONCERN. I ASKED ABOUT THE DRIVER'S SIDE, HE SHOWED IT TO ME AND SAID IT WAS FINE, SOLID AND VERY MINIMAL RUST. BEING CONCERNED I BEGAN DOING RESEARCH AND FOUND OUT THERE ARE MULTIPLE INSTANCES LISTED AND REPORTED TO NHTSA AND CHRYSLER. I CALLED A LOCAL DEALERSHIP AND THEY VERIFIED ISSUES WITH THE CRADLE RUSTING OUT AND BECOMING UNSAFE AND CHRYSLER DID EXTEND THE WARRANTY TO 10 YEARS 150K MILES FOR CERTAIN BUILD DATES BETWEEN MARCH...

I TOOK MY WIFE'S CAR IN BECAUSE THERE WAS SOME SHAKING IN THE SUSPENSION...THE MECHANIC SHOWED ME THE HOLES IN THE ENGINE CRADLE AND WHERE THE CRADLE WAS RUSTING THROUGH. *TR

WENT TO GO GET AN ALIGNMENT MECHANIC TOLD ME THE FRAME IS RUSTED THAT I NEED TO GET IT FIXED BEFORE ENGINE FALLS OUT VERY BAD NEWS TO HEAR AND THEY WANT $2000 TO FIX I GO ONLINE TO RESEARCH AND THERE'S THOUSANDS OF COMPLAINTS CHRYSLER HAS UNSAFE CARS ON THE ROAD AND NO RECALLS THE MECHANIC TOLD ME TO COMPLAIN AND THEY SHOULD COVER IT BUT THEY REFUSE TO HELP NOW WHAT AM I SUPPOSE TO DO. *TR

OUR CAR SUFFERED FROM A SEVERELY RUSTED FRONT SUB FRAME (ENGINE CRADLE) THAT REQUIRED REPLACEMENT. WE HAD THE SUB FRAME REPLACED, CHRYSLER REFUSED TO HELP OR COMPENSATE IN ANY WAY. *TR

SUB FRAME RUSTED OUT

OCTOBER 31, 2012; THE CHRYSLER DEALER SERVICE DEPARTMENT NOTED THE OWNER THAT THE ENGINE SUBFRAME (ENGINE CRADLE) HAD RUSTED THROUGH AND ADVISED THE OWNER THAT THIS COULD CAUSE A SERIOUS DAMAGE TO THE VEHICLE AND POSSIBLE INJURY OR DEATH DUE TO LOSS OF VEHICLE CONTROL. THE VEHICLE WAS PURCHASED NEW AT THIS DEALERSHIP, REGISTERED, SERVICED, AND DRIVEN IN THE CHRYSLER DESIGNATED "SALT BELT" STATE OF OHIO FOR ITS ENTIRE SERVICE LIFE (STILL IN SERVICE, STILL IN OHIO, STILL OWNED BY THE ORIGINAL OWNER). APPARENTLY THERE WAS A CHRYSLER CUSTOMER SATISFACTION CAMPAIGN LETTER IN NOV. 2010 THAT WENT OUT TO VEHICLE OWNERS IN THIS AREA FOR THIS YEAR-MODEL VEHICLE, REGARDING THIS POTENTIAL CONDITION. HOWEVER, THIS OWNER WAS NOT NOTIFIED. WHEN THIS LETTER WAS ISSUED, THE VEHICLE WOULD HAVE BEEN INSIDE THE 10 YEAR/150,000 MILE SERVICE WINDOW AND QUALIFIED UNDER THE EXTENDED CHRYSLER WARRANTY. FORTUNATELY, NO CATASTROPHIC FAILURE OCCURRED BEFORE THIS CONDITION...

ADDING TO PREVIOUS COMPLAINT. I FIND THERE IS AN INTERNAL RECALL GRANTED TO ONLY A FEW. I AM OVER THE MILEAGE DUE TO MECHANIC'S FAILURE TO DIAGNOSE THE PROBLEM. TOOK FOR A SECOND OPINION, WAS TOLD THAT THE CAR IS UNSAFE AND THAT THE CORROSION WAS OBVIOUSLY THERE FOR SOME TIME. CAR IS DANGEROUS THAT ENGINE CAN FALL OUT AT ANYTIME. DID CALL CHRYSLER AND THEY MADE NO MENTION OF RECALL LETTER OR BULLETINS RELEASED ON THIS PROBLEM. BASICALLY SAID SOL THAT THERE IS NO RECALL. THERE ARE HOW MANY PACIFICAS ON THE ROADS WITH DRIVERS UNAWARE THAT THEIR VEHICLE IS A DEATH TRAP TO THEMSELVES AND OTHERS ON THE ROADS. THERE SHOULD BE A RECALL ISSUED IMMEDIATELY. *TR

I WAS HAVING PACIFICA SERVICED AT GOODYEAR STORE IN NEWPORT, KY PRIOR TO DRIVING TO FLORIDA. MECHANIC CALLED ME TO SERVICE AREA TO SEE SERIOUS RUST THROUGH ON FRONT FRAME RAILS AND ENGINE CRADLE. HE SAID "DO NOT DRIVE THE CAR TO FLORIDA. THE ENGINE COULD DROP IF FRAME BREAKS". I IMMEDIATELY WENT TO WYLER CHRYSLER AND HAD THE RUSTED FRAME REPLACED. I LATER FOUND THAT CHRYSLER HAD EXTENDED THEIR WARRANTY TO SPECIFICALLY COVER THIS PROBLEM. I DID FILE A CLAIM WITH CHRYSLER AND THEY DID REIMBURSE ME 80% OF THE REPAIR COST. I AM NOW SEEING, ON EDMUNDS.COM CHAT SITE THAT THERE ARE MANY MORE OWNERS HAVING THIS SAME RUST OUT PROBLEMS WITH THEIR PACIFICAS. A RUSTED FRAME BREAKING AT HIGHWAY SPEEDS COULD BE DISASTROUS. *TR

I BOUGHT THIS 2004 PACIFICA FROM A DEALER ABOUT A MONTH AGO. TOOK IT TO THE SHOP TO GET MY SHOCKS LOOKED AT AND THEY TOLD ME THEY WOULDN'T DO ANY WORK ON IT BECAUSE THE SUB FRAME WAS ROTTED SO BADLY THEY ADVISED ME NOT TO DRIVE OR PUT ANY MONEY INTO THE VEHICLE BECAUSE IT IS A SAFETY ISSUE. ALSO THERE IS CLICKING COMING FROM THE STEERING WHEEL WHEN YOU TURN LEFT OR RIGHT. AND ALSO A WEEK AFTER I PURCHASED THE VEHICLE THE BLOWER MOTOR RESISTER IS BAD. *TR

DEALER SERVICE DEPARTMENT CLAIMED THAT THE SUBFRAME IS ROTTING AND NEEDS REPLACEMENT (@$1890 + TAX). THIS PROBLEM HAS BEEN REPORTED BY CONSUMERS NUMEROUS TIMES. CHRYSLER WILL COVER THE COSTS FOR SOME CARS -- THOSE BUILT IN WINDSOR, ONTARIO FROM 2/23/2004 THROUGH 3/31/2004, BUT MY VEHICLE WAS BUILT IN WINDSOR ON 6/2/2003 AND SO IS NOT COVERED. *TR

DRIVING AROUND 40 THE VEHICLE STARTED TO SHAKE. I THOUGHT MAYBE A WHEEL BEARING OR TIE ROD WAS THE ISSUE. UPON TAKING IT TO THE SHOP TO GET CHECKED I WAS TOLD THAT THE ENGINE CRADLE WAS RUSTED TO THE POINT OF ALMOST FAILING. I AM CURRENTLY HAVING THE CRADLE REPLACED. HAD THAT OCCURRED AT A HIGHER SPEED I HAT TO THINK WHAT MAY HAVE HAPPENED. I CALLED CHRYSLER AND WAS TOLD THERE IS A REPLACEMENT PROGRAM FOR VEHICLES BUILT BETWEEN FEB 23RD AND MAR31ST 2004. BECAUSE MY VEHICLE WAS BUILT JANUARY 23RD 2004 IT WAS NOT COVERED AND I RECEIVED NO LETTER. DESPITE THE FACT I WAS DRIVING A VEHICLE WITH THE SAME PROBLEM IN A VERY DANGEROUS STATE. THERE SHOULD BE A NATIONWIDE SAFETY RECALL. *TR

MY MECHANIC CALLED TO MY ATTENTION THAT THE SUB-FRAME ON MY 2004 CHRYSLER PACIFICA HAD RUSTED THROUGH AND DEVELOPED CRACKS ADJACENT TO THE RUSTED AREA. I WAS ADVISED THAT THE VEHICLE WAS UNSAFE AND THAT THE SUB-FRAME REQUIRED REPLACEMENT. THE LOCAL CHRYSLER DEALER WAS UNAWARE OF ANY RECALL, BUT CHECKING THE INTERNET I FOUND THIS CONDITION TO HAVE OCCURRED TO NUMEROUS OTHER PACIFICAS. I CONTACTED CHRYSLER CUSTOMER SERVICE WHO INFORMED ME THAT AN EXTENDED WARRANTY HAD BEEN ISSUED FOR 2004-2005 CHRYSLER PACIFICA PRODUCED DURING A SPECIFIC TIME PERIOD AND ORIGINALLY LICENSED IN "SNOW STATES". THE WARRANTY COVERS SUB-FRAME REPLACEMENT UP TO 10 YEARS AND 150,000 MILES. UNFORTUNATELY MY VEHICLE WAS PRODUCED A FEW MONTHS PRIOR TO THE WARRANTY COVERAGE PERIOD. IT IS QUITE UNLIKELY THAT THE SUB-FRAME WAS PRODUCED SATISFACTORILY AND THEN IT BECAME SUBSTANDARD - ESPECIALLY SINCE THE EARLIER PRODUCTION ON MY VEHICLE HAS RUSTED THROUGH. IT IS SHAMEFUL...

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT NOTICED A RATTLING NOISE FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN ADVISED THE CONTACT THAT THE INNER TIE ROD AND SWAY BAR LINKS FOR THE FRONT SUSPENSION WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

I TOOK THE CAR TO MY MECHANIC FOR FRONT END NOISE. IT WAS DETERMINED THE FRONT SUSPENSION FRAME WAS RUSTED AND THE CAR WAS UNSAFE TO DRIVE. CONTACTED CHRYSLER AND WAS TOLD TO TAKE TO DEALER. TOOK CAR TO DOAN DODGE IN GREECE NY. AFTER SEVERAL CALLS CHRYSLER HAS REFUSED TO REPAIR. THE COST OF THE REPAIR IS $1600 AND IT IS A KNOWN PROBLEM. I AM TOLD THEY ARE QUIETLY REPAIRING SOME COMPLAINTS. THIS CAR WAS OVER $34,000 NEW AND SHOULD NOT BE HAVING THIS PROBLEM!! *TR

SUB FRAME COMPLETELY RUSTED APART, RESULTING IN DANGEROUS FRONT END CONDITIONS AND EXPENSIVE REPAIR. FOUND SIMILAR ISSUES FOR OTHER PACIFICA OWNERS THROUGH RESEARCH AND BELIEVE THIS IS A DEFECTIVE PART AND SHOULD BE COVERED AND RECALLED BEFORE SOMEONE GETS HURT OR KILLED. *TR

I TOOK MY VEHICLE IN TO THE SHOP TO GET NEW TIRES AND THE MECHANIC INFORMED ME THAT THE FRAME WAS RUSTED IN HALF. HE TOLD ME THAT I WOULD HAVE TO REPLACE THE FRAME OR THE VEHICLE WOULD NOT BE SAFE TO DRIVE. *TR

I PURCHASED THIS VEHICLE USED WITH VERY LOW MILEAGE. IT IS IN GREAT CONDITION UNTIL I STARTED HEARING A NOISE IN THE FRONT END. I TOOK INTO THE GARAGE TO HAVE NEW TIRES AND BRAKES PUT ON IT. WHEN THE MECHANIC PUT IT ON THE RACK, HE SAID THAT THE FRAME WAS RUSTED THROUGH. SO, INSTEAD OF NEW TIRES AND BRAKES I NOW NEED A NEW FRAME. I AM JUST THANKFUL THAT I WAS NOT DRIVING WHILE THIS HAPPEN. I WAS WONDERING IF THIS PROBLEM AS AFFECTED OTHER OWNERS ALSO. *TR

MY 2004 CHRYSLER PACIFICA MAKES A LOUD POPPING NOISE WHEN TURNING. IT DOESN'T DO IT ALL OF THE TIME, BUT IF YOU TURN RIGHT, THEN TURN LEFT IT WILL POP. IF YOU'RE DRIVING AROUND A SMALL TURN AND IT POPS THE VEHICLE BODY WILL SHIFT AND YOU MOMENTARILY LOSE CONTROL OF THE VEHICLE. *TR

MY MECHANIC HAS ADVISED THAT MY CAR HAS A RUSTED SUBFRAME, PARTS OF WHICH HAVE RUSTED THROUGH. IT IS DUE FOR INSPECTION BY THE END OF THE MONTH, AND I HAVE BEEN ADVISED THAT IT IS RUSTED BAD ENOUGH TO FAIL INSPECTION. I NEED THIS VEHICLE, AND HAVE TAKEN GREAT CARE OF IT. I CHANGED THE TIMING BELT LAST YEAR, AND HAVE KEPT IT IN A GARAGE. I CANNOT AFFORD TO PURCHASE ANOTHER VEHICLE OR REPLACE THE SUBFRAME. THIS IS NOT NORMAL RUSTING. MY LOCAL CHRYSLER DEALERS, NATURALLY, HAVE TOLD ME THAT THE CAR HAS TOO MANY MILES AND IS NO LONGER UNDER WARRANTY. I HAVE DONE MY RESEARCH ON THIS. CHRYSLER HAS BEEN REPLACING SUBFRAMES IN SOME PACIFICAS, PARTICULARLY CANADA. THERE IS A PROBLEM WITH THIS MODEL; THE METAL WAS NOT PROPERLY COATED OR SOMETHING. IT IS TIME FOR CHRYSLER TO ISSUE A RECALL AND REPLACE THESE SUBFRAMES. WHEN...

TOOK CAR TO THE SHOP FOR ROUTINE SCHEDULE MAINTENANCE. THE MECHANIC SAID THAT THE SUBFRAME WAS SEVERELY DAMAGED BY RUST AND RECOMMENDED REPLACING IT AS SOON AS POSSIBLE. HE STATED THAT IS VERY DANGEROUS DRIVING A CAR IN THIS CONDITION. I GOOGLED " PACIFICA SUBFAME RUST" AND FIND OUT THAT THIS ISSUE IS HUGE. THE MECHANIC SAID THAT THIS DETERIORATION IS NOT NORMAL. THERE SHOULD BE A RECALL CAMPAIGN TO MAKE CHRYSLER AWARE OF THIS PROBLEM. *TR

IN GOING TO MECHANIC TO GET OIL CHANGE. I WAS NOTIFIED THAT SUBFRAME WAS RUSTED OUT AND CAR IS VERY DANGEROUS TO BE DRIVEN. I HAVE YET TO CONTACT DEALERSHIP BUT ON DOING A SEARCH ON LINE I FOUND THIS TO BE A MAJOR ISSUE WITH THIS CAR. I LIVE IN THE SUBURBS OF CHICAGO. *TR

I TOOK MY CARE INTO THE SEAR AUTO CENTER IN ANNAPOLIS, MD FOR A TUNE UP AND ALSO ASKED THEM TO CHECK FOR THE KNOCKING NOISE UNDER MY HOOD AS IS WAS AFFECTING MY STEERING AND MAKING THE CAR HARD TO STEER WHEN GOING AROUND CURVES. I WAS TOLD THAT THE FRONT END SUSPENSION NEEDED TO BE REPLACED BADLY AS THE PARTS WERE SEVERELY RUSTED. I WAS ALSO TOLD THAT I WOULD HAVE TO LEAVE THE CAR AT THE FACILITY OVERNIGHT AS THEY WERE HAVING PROBLEMS REMOVING THE OLD PARTS DUE TO HEAVY CORROSION ON THE OLD PARTS AND IT WOULD TAKE MORE TIME TO GET THE PARTS OFF AND REPLACE THEN WITH NEW PARTS. IN DECEMBER OF 2011, I PURCHSED NEW TIRES AND WAS ALSO TOLD THAT I NEEDED TO PURCHSE NEW WHEELS BECAUSE THE CURRENT WHEELS ON THE VEHICLE WERE STARTING TO RUST. IN SEPTEMBER, I HAD MY...

2004 CHRYSLER PACIFICA TAKEN TO MECHANIC AFTER PURCHASING USED WITH 69,500 MILES FOR "CLUNKING" NOISE IN FRONT-END. REPLACED PARTS INCLUDED: SWAY BAR LINKAGES, TIE ROD ENDS, AND STRUTS AND MOUNTS ALL OF WHICH NEEDED REPLACING. BUT THE NOISE WAS STILL THERE. THE MECHANIC THEN USED A TOOL HE CALLED "CHASSIS EARS" TO PINPOINT THE SOURCE OF THE NOISE. HE FOUND THAT THE SUBFRAME (ENGINE CRADLE) WAS RUSTED AT THE POINT THAT IT MOUNTS TO THE BODY, JUST UNDER THE FRONT PASSENGER-SIDE FLOORBOARD. UPON FURTHER INSPECTION RUST WAS APPARENT ON THE DRIVERS-SIDE ALSO. THIS IS A MAJOR SAFETY ISSUE!!! THE ENTIRE FRONT-END OF THE VEHICLE INCLUDING: ENGINE, TRANSMISSION, AND ALL FRONT-END SUSPENSION AND STEERING IS HELD IN PLACE BY THIS SUBFRAME (ENGINE CRADLE). WHAT HAPPENS WHEN THIS TOTALLY FAILS WHILE DRIVING WITH SIX PEOPLE IN THE VEHICLE? WHY HAS THIS NOT BECOME A MANDATORY SAFETY RECALL? DOES SOMEONE HAVE TO GET...