NHTSA Complaint #10559368 — 2004 CHRYSLER PACIFICA

ON JANUARY 28, 2013 I HAD MY VEHICLE CHECKED FOR WARRANTY REPAIRS. AT THAT TIME I WAS ADVISED THAT THE FRONT AND REAR ENGINE MOUNTS WERE BAD ALONG WITH STRUTS. ALSO AT THAT TIME I WAS CALLED BACK TO THE SERVICE AREA BY MECHANIC. HE PROCEEDED TO SHOW ME THAT THE ENGINE CRADLE WAS RUSTING OUT AND SHOWED ME VARIOUS PLACES WHERE IT HAD IN FACT RUSTED THROUGH. I WAS TOLD THAT THIS IS A MAJOR SAFETY CONCERN. I WAS GIVEN A QUOTE OF $1612.05 TO REPAIR THIS. DUE TO LIMITED FINANCES I HAVE ONLY BEEN ABLE TO HAVE THE WARRANTY WORK REPAIRED. AT THE TIME I BELIEVED THIS TO BE AN ISOLATED INCIDENT. I HAVE RESEARCHED SEVERAL OTHER PROBLEMS WITH THIS VEHICLE AND HAVE REALIZED THAT THIS IS NOT AN ISOLATED INCIDENT. I CONTACTED CHRYSLER ABOUT AN EXTENDED WARRANTY FOR THIS PROBLEM AND WAS INFORMED THAT THE WARRANTY ONLY COVERED THOSE BUILT BETWEEN FEBRUARY AND MARCH OF 2004. MY VEHICLE HAS A BUILD DATE OF JANUARY 22, 2004. I BELIEVE THIS SHOULD BE LOOKED INTO MORE CLOSELY AT ALL THOSE BUILT IN 2004. *TR