2018 CHRYSLER PACIFICA PLUG-IN HYBRID Engine Problems

Vehicle states "Stop Safely Vehicle Will Shut Off Soon" with a red turtle logo. I have restarted the vehicle, and the warning persists. I am bringing in the car to the dealer next.

On [XXX], my vehicle produced a large red wrench and a turtle warning on a busy highway and I was forced to pull to the side with my [XXX] son in the car, as the vehicle lost motive power. It was towed to the dealer and after several days, they told me the issue was due to normal wear and tear in the transmission. I had to escalate to a service manager to even get a diagnosis after 5 days in the shop. I believe my transmission issue is due to a failure of the fix implemented in the 03A/NHTSA 23V-010 recall. It has been documented that the software update did not fix the issue. My vehicle experienced the exact series of failures described in the recall. Chrysler is refusing to fix my vehicle, even though they had extended the warranty on my Pacifica to unlimited miles/unlimited years because of...

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the failure occurred immediately after the vehicle was repaired under NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was taken back to the dealer. The dealer requested that the vehicle be diagnosed and provided the cost for the diagnostic test. The contact declined to pay for a diagnostic test. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 100,800.

After refueling on a recent road trip the check engine light came on. After driving for a little bit to get to a hotel for the night white smoke started coming out the back of the car. To me the incident seems similar to the recall for other 2018 Chrysler Pacifica's, noted below, but did not apply to my VIN so wasn't completed for my car. The mpg's kept going down because I believe too much fuel was being fed to the engine resulting in the white smoke. When taken to the dealer there was a pending error code to the catalyst. It is currently at the Riser Chrysler Dealership in Hot Springs, AR awaiting further diagnostic and repair. NHTSA Campaign ID: 18V740000

I was driving with my family on the interstate and was exiting when the car shuddered and I lost propulsion. Interior electrical power was still functional. This occurred as the car was switching to gas mode as I had been been driving about 30-35 miles on electric at that point. The gas motor never came on. I was able to roll into a gas station since we were on a bit of a downhill. Shut off car and waited a beat then started car again, battery showed 1% and was able to pull 2 more feet into gas station and off to side before it completely died again (battery at 0%). I feel extremely fortunate that this didn't happen a moment earlier when I was on the expressway and that were able to get off of a busy road. I had the vehicle towed to nearest Chrysler dealer and had...

I was driving on the freeway and my engine suddenly stopped out of nowhere. A console message informed me to shift from Drive to Park. The accelerator did not work. This happened 4 times before I could get off the freeway. The first time I pulled into the shoulder, but I still had to get off the freeway. I had to wait about 10 minutes each time for the engine to start again until I could pull off the freeway and wait for AAA. I did not feel safe waiting on the freeway. I'm aware that there is a recall and that Chrysler has extended my engine warranty to 10 years. This is unacceptable because: 1. Replacing a part or wire does not ensure my transmission will not give out again. I was fortunate this last time, but I may not be so the next time this happens. I could...

Warning message stating "stop safely, vehicle will shut off soon", which is followed by loss of power and vehicle will only go about 30 MPH. There is an open investigation according to the NHTS website, NHTSA Action Number: RQ24004. Loss of motive power due to an internal wiring connector short. Dealer says that the fix is to replace the Power Inverter module (PIM), for which we are waiting for the part.

Tried to start car. When start button was pressed the dash lit up like a Christmas tree. Multiple error messages. FCW unavailable, power steering unavailable, fuel door open, park brake unavailable, park sense unavailable, Service hybrid electric system, power steering unavailable. The gear indication, both on dash and by shifter was flashing. The car would not turn off. I had to open hood and disconnect 12v battery for the car to power off. Waited 10 seconds and connected 12v and it power on, but the check engine light is still active

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while driving 35 MPH, the check engine warning illuminated. The vehicle was taken to the dealer, where the battery was replaced; however, the failure reoccurred. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 55,000.

My Pacifica Hybrid van has been at a Chrysler dealership (Castle Rock in Colorado) for over six weeks now to have the Z11 recall addressed. It is clear that neither Chrysler nor their dealers know how to properly fix this (potentially lethal) issue with their vehicle batteries. Chrysler have failed to provide a loaner vehicle, even though it is stated in their recall letter that they would, and their "Customer Care" hotline have been unable to assist in any way. No one will call me back or otherwise inform me of next steps.

With Chrysler, recalls are never ending. Last year there was battery recall (Z11) that took 10 months to fix. Just after I got that fixed in Dec-2022, in Feb-2023, we have a new recall, where the vehicle is pretty much rendered useless as it can stop anytime on freeway. My friend who has the car had the vehicle suddenly lose traction and stop in freeway (this happened last week). Fortunately nothing happened as he was able to exit safely. Given it hit so close to home, I am scared to drive my Chrysler Pacifica car anymore. When i contact Chrysler for possible remedies like offering a rental assistance e.t.c they are adamant and refuse to help in anyway. I don't understand this ; I have brought a car in good faith and for no fault of mine , i need to spend on "rental car" now? In prior recalls, Chrysler...

2018 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARD TO PARTS BEING UNAVAILABLE TO PERFORM SAFETY RECALL.

I was driving with my family about 30mph and for no reason, the vehicle lost power and I coasted and braked to a stop on the side of the road. Nothing I did would bring any response from the vehicle while it was coasting. A short time later while stopped, I was able to turn the vehicle off and then was able to turn it back on. This happened about a year ago and I thought it was strange. It has not re-occurred. I did not seek out any resolution until I found out about the 03A recall (NHTSA 23V-010). That recall describes what happened to me. My vehicle is currently undergoing multiple attempts to perform the Z11 recall (NHTSA 22V-077) so I do not currently have access to my vehicle.

Check engine light stays on and car does not charge. Both recalls were done at the dealership

While driving at a low speed in a neighborhood, received the message "Service Charging System" then within seconds car completely died. No engine power or electrical systems working, all lights and screens were black. Was able to pull over and park safely.

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while driving at various speeds, the vehicle decelerated and failed to accelerate while depressing the accelerator pedal. The contact stated that the hybrid vehicle battery capacity warning light was illuminated. The contact stated that the check engine warning light also remained illuminated. The cause was not yet determined. The vehicle was not diagnosed or repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 74,000.

While driving an a well paved road, I received a check hybrid system alert on my dashboard. Then several lights bean to flash including the blind spot alerts on the side view mirrors and several other alert system. Adaptive cruise control and lane change failure alerts also went off. I was only two miles from home and managed to get back. The engine did not cut out. The next morning, it started up but just a few miles into testing it out, the same alerts and light appeared, but this time the engine died along with the power steering. I coasted to roadside, turned off the car, and waited for 5 to 10 minutes. I started it up and drove it home. The engine remained on but the lights and warning continued to flash. The emergency lights also cut out periodically. I managed to drive the car to a Chrysler...

While traveling at 75+ mph on a multi-lane highway the vehicle shut off displaying warnings "Shift to P to Start" "Service Charging System" "Sliding Door Open" "Forward Collision Warning Unavailable" and large red turtle icons. With the van shut off the only option available was to coast to side of the road/shoulder while trying to avoid other high speed vehicles and while the other vehicles attempted to dodge me. The vehicle has been at the dealer 5 times. Various codes are always available but they are unable to recreate the problem. The first visit the 12v battery was replaced. The most recent visit (the van is still at the dealer) the dealership and the manufacturer tore apart the van and checked parts for 5 weeks and could not identify anything wrong. I have pictures and lists of conditions, codes and problems. There is no warning when this happens, the vehicle...

I was driving on I95 in Virginia doing 70mph and the car lost all power. I was able to glide to the side of the interstate and wait for a tow. I had 2 kids and our dog in the car. We live in Maryland and were far from home. It was a very dangerous situation on the should of I95. When the car lost power I got an error message to put the Van into park. The Van is under recall for a fire risk which still hasn't been fixed. This is another issue with the Van. It is currently at Ourisman Chrysler in Clarksville, MD. No answers yet.

I was driving with the gas engine running when I lost power and then the engine shut off. I was able to get the engine restarted but it wouldn’t move forward or backwards under power.

While driving at 60mph, vehicle shut off and would not allow me to accelerate. Error message displayed on speedometer, vehicle must be in park to shift gears. The PRNDL blue LED was flashing as well. Several indicator lights on my dashboard illuminated too. Vehicle has approximately 9300 miles on it. This is a pacifica e-hybrid. After pulling off the road I was able to restart and the van worked in “limp home” mode with the red turtle displayed. I then limped the van to a gas station, shut off the van, topped off the fuel tank which had been at 1/4 full, and after a few minutes restarted. After restart, only the yellow check engine light was displayed and the van operated normal. I have read a safety recall exists but Chrysler is saying it is not an active recall for my specific VIN even though I am experiencing the...

Picked up Vehicle from Bayside Chrysler Dodge Jeep Ram of Annapolis after we were told the problems were addressed. After driving about 50 miles home parking than driving the Van again about 5 miles, In the center lane of the road driving about 45 mph the van said "Shift to P to start". The van wouldn't accelerate forcing my wife to drift to the shoulder of the road. The van was turned off and attempted to turn back on, but the Van would not turn completely on to drive. After about five minutes the van was able to be restarted and turned on. The check engine light came on, the van was driven to Auto zone to have the check engine light read. "Power Train System - P0BFD" & " Secondary DTC".

This happened the Day after we purchased the 2018 hybrid Pacifica limited.While Driving the van started to stall out (wouldn’t go when pushing gas) and said shift to P(park) to start. Pulled over turned off the van and restarted it, that didn’t fix the problem. Restarted again and it went back to normal but the check engine light is on. Also the battery is dying extremely fast. Within 5 miles it’ll go from 40% to 0%.

This is the second time we have had this issue with our van. The first time was May 25, 2019. On June 4, 2021, my wife was driving down the highway with our two kids and as she began to exit toward the off ramp, several alarms and warning appeared on the driver’s dashboard including 'SERVICE HYBRID SYSTEM', a red wrench with a lightning bolt through it, the orange engine warning light, and a message appeared saying 'SHIFT VEHICLE TO PARK'. The van stalled and when my wife pressed the accelerator, nothing happened. She was able to coast down the exit ramp and pull over to the shoulder. The van was out in park, shut off and we were able to restart it. The orange engine warning light remained on. We immediately drove to the dealership. They ran a diagnostic test and said no issues came up but there were...

This is the third and fourth time we have had this issue with our van. The previous two times were on May 25, 2019 and June 4, 2021. In this incident, my wife was driving our van with our two kids and I down Northwest Highway in Arlington Heights, IL. We were going about 35 miles per hour when several alarms and warnings appeared on the driver’s dashboard including 'SERVICE HYBRID SYSTEM', a red wrench with a red lightning bolt through it, the orange engine warning light, and red battery warning icon, and a message appeared saying 'SHIFT VEHICLE TO PARK'. (See attached photos.) When my wife pressed the accelerator pedal nothing happened. We were able to coast and turn down a side street. We put the vehicle in park, turned it off and we’re able to restart it. We immediately notified the dealership and drove it there. On the...

WE HAVE A 2018 PACIFICA LIMITED HYBRID. WHILE DRIVING, IT BEEPED, THEN MESSAGE APPEARED TO SAY "SHIFT TO P". THE VAN THEN LOST MOTIVE POWER SHORTLY AFTER. ONCE STOPPED, SHUT DOWN ENGINE THEN RESTARTED, IT WOULD DRIVE AGAIN. THIS ALSO OCCURRED A FEW TIMES WHILE DRIVING ON A FREEWAY, I HAD TO QUICKLY GET TO EMERGENCY LANE/SHOULDER. VERY DANGEROUS SITUATION WITH CARS WHIPPING BY US WHILE WE STOPPED WITH VAN FULL OF KIDS. BUT IT ALWAYS RESTARTED BACK AND WE WERE ABLE TO KEEP GOING. ENGINE LIGHT WOULD STAY ON BUT THEN WOULD DISAPPEAR LATER. WE TOOK IT TO OUR DEALER (FRESNO CHRYSLER JEEP) AND THEY SAID "SOFTWARE ISSUE" AND THAT THEY WILL UPDATE IT. I DIDN'T GET TO TALK TO THE ADVISOR BUT LOOKING AT THE SERVICE BILL - UNCLEAR IF ANYTHING WAS DONE. THEY DROVE IT AROUND FOR 30 MIN AND ENGINE LIGHT DID NOT COME BACK ON....

MY CAR PURCHASED IN 2018 FROM REED JEEP CHRYLSER IN OVERLAND PARK KANSAS. IN SEPTEMBER OF 2020, THE VEHICLE WAS IN HYBRID/ELECTRIC MODE AND STOPPED RUNNING AS WE WERE DRIVING DOWN THE STREET. WE WERE DRIVING SLOWLY AND ABLE TO COAST TO THE RIGHT SIDE OF THE ROAD AND WERE ABLE TO SAFELY LEAVE IT ON A RESIDENTIAL STREET. THE CAR WOULD NOT START AND IT WAS NOT AN ISSUE RELATED TO THE STARTER OR BATTERY. WE HAD THE CAR TOWED TO THE DEALERSHIP. THE PROBLEM WAS REVIEWED BY THE ENGINEERING TEAM WITH CHRYSLER AND IT WAS FOUND TO BE A COMPUTER ELECTRICAL HYBRID COMPONENT. ORIGINALLY, CHRYSLER ADVISED THEY HAD NO REPLACEMENT PART ANYWHERE IN THE COUNTRY. AFTER TWO WEEKS, THEY ADVISED THEY WOULD BE ABLE TO GET A COMPONENT FROM THE COMPONENT MANUFACTURER BUT THAT IT WOULD TAKE TIME. THE CAR REMAINED IN THE SERVICE CENTER FOR AT LEAST...

WHILE DRIVING ON A FREEWAY, THE ENGINE STARTED LOSING POWER AND WOULD NOT REACT TO THE GAS PEDAL. IN ADDITION, THE GEAR SHIFT WOULD NOT CHANGE WHEN I TRIED TO CHANGE IT FROM DRIVE TO NEUTRAL. THE CAR WOULD PURPOSELY BE SLOWED DOWN BY THE ENGINE AS IT WAS STUCK IN DRIVE POSITION. THE CREATED A DANGEROUS SITUATION AS IT WAS DIFFICULT TO CONTROL CAR TO MOVE IT INTO THE EMERGENCY LANE. AFTER PULLING OVER, SMOKE STARTED COMING OUT OF THE ENGINE AND VENTS. I WAS THEN UNABLE TO TURN OFF THE ENGINE AS THE POWER BUTTON WOULD NOT REACT WHEN PRESSED. PER THE DEALERSHIP, THE CATALYTIC CONVERTERS WAS CLOGGED AND OVERHEATED SO NEEDED TO BE REPLACED AS WELL AS THE OXYGEN SENSOR. THIS SHOULD NOT HAVE NEEDED TO BE REPAIRED IN A CAR THAT IS ONLY 1.5 YEARS OLD AND CREATED A VERY DANGEROUS SITUATION ON THE FREEWAY.

MY CAR ENGINE SUDDENLY SHUT DOWN ON STOP AT RED LIGHT IN AN INTERSECTION AND THEN HAPPEN AGAIN DURING DRIVING ON THE CITY STREET THE ENGINE SHUT OFF AGAIN AND UNABLE TO RESTART. THE DASHBOARD SHOWED MESSAGE OF 'SHIFT TO PARKING TO START' HAD TO TOW THE CAR TO DEALER. ANOTHER EXPERIENCE WITH ENGINE SHUT DOWN WAS ON THE FREEWAY OF 210 BUT ENGINE WAS ABLE TO RESTART AFTER TURN OFF THE CAR FOR FEW MINUTES.

METALLIC BUZZING / VIBRATION DURING MODERATE ACCELERATION. OCCURS OCCASIONALLY AROUND 30 TO 35 MPH BUT ALSO AT HIGHER SPEEDS. VEHICLE HAS BEEN AT DEALERSHIP MULTIPLE TIMES WHERE THE BELLY HEAT SHIELD WAS REPLACED, ROCKS WERE REMOVED FROM THE HEAT SHIELD, UNDERCARRIAGE WAS INSPECTED AND PARTS SECURED, AND MOST RECENTLY THE ENTIRE TRANSMISSION WAS REPLACED. ALL OF THE WORK HAS BEEN PERFORMED UNDER WARRANTY AS THE VEHICLE ONLY JUST PASSED 20,000 MILES. EVEN AFTER THE TRANSMISSION WAS REPLACED THE BUZZING SOUND CONTINUES AS BEFORE RESULTING IN ANOTHER TRIP TO THE DEALER. THERE HAVE BEEN NO ISSUES WITH THE OPERATION OF THE VEHICLE YET BUT I AM CONCERNED THAT THE BUZZING / VIBRATION IS INDICATIVE OF A FUTURE ISSUE THAT WOULD RENDER THE VEHICLE INOPERABLE.

WE WERE ON A ROAD TRIP FROM FLORIDA TO VIRGINIA TO BUFFALO. ON OUR TRIP FROM VIRGINIA TO BUFFALO ON JUNE 26TH WHILE DRIVING AT 70 MILES AN HOUR ON THE 99 IN PENNSYLVANIA THE CAR STALLED AND WE WERE FORCED TO PULL OFF THE ROAD BARELY MADE IT AS THE CAR LOST ALL POWER. HAD THE VAN TOWED TO A DEALER IN ALTOONA PA. WHEN THE CAR ARRIVED AT THE DEALERSHIP IT STARTED RIGHT UP FOR HIM. HE THEN PROCEEDED TO RESET THE ENGINE LIGHT AND SEND US ON OUR WAY. HE SAID HAVE A SAFE TRIP. WE DROVE ABOUT 60 MILES IN THE CAR DID EXACTLY THE SAME THING AT 65 MILES AN HOUR AGAIN BARELY GETTING OFF THE ROAD. MY HUSBAND WAS DRIVING AT THAT TIME AND TURN THE CAR OFF OPEN THE DOOR AND TRIED TO START IT IT DID START. WE CAUTIOUSLY PROCEEDED ON OUR...

THE MINIVAN BEGAN TO HAVE A MESSAGE ON THE DASH BOARD INDICATING THE DRIVER TO SHIFT TO P AND RESTART THE CAR WHILE THE CAR WAS IN MOTION. THE CAR PROCEEDED TO DECELERATE WITHOUT THE DRIVER PRESSING ON THE BRAKES. THIS HAS HAPPENED THREE TIMES. ONCE, IT WAS WHILE THE CAR WAS DRIVING ON THE HIGHWAY AND THE DECELERATION BEGAN. THE DRIVER HAD TO PULL OFF TO THE OFF RAMP TO EXIT AND THE CAR STALLED. THE SECOND TIME THE CAR WAS STOPPED WHILE WAITING FOR A STOP LIGHT TO TURN GREEN AND IT WON'T RESTART. THE THIRD TIME HAPPENED WHEN THE CAR WAS ON THE HIGHWAY ABOUT TO GET OFF TO THE OFF RAMP AND THE STALLING BEGAN. CHRYSLER KEPT SAYING THAT THE PROBLEM WAS RESOLVED WHEN WE BROUGHT THE CAR TO THE DEALER BUT IT KEPT HAPPENING. ALSO, THE MAIN SCREEN KEEPS GOING BLANK FOR THE DVD PLAYER...

PHEV VAN WAS CHARGING OVERNIGHT WHILE PLUGGED INTO HOUSE OUTLET (110V) USING MANUFACTURER SUPPLIED CHARGING CABLE. AT AROUND 7 AM WE HEARD AN EXPLOSION AND FOUND THE VAN BURNING IN OUR DRIVEWAY. VEHICLE WAS QUICKLY ENGULFED IN FLAMES. FIRE TRUCK PUT IT OUT AFTER ARRIVING (~5-6 MINUTES, I THINK). NO ONE WAS INJURED, IN OR NEAR THE CAR WHEN IT HAPPENED. A NEST CAMERA ACROSS THE STREET SHOWED THAT THE VEHICLE WAS SMOKING PRIOR TO THE EXPLOSION. *BF*JB *DT *DT*DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB *TR

I WAS DRIVING THE VEHICLE WITH MY FAMILY. WE HAD ALREADY USED UP THE CHARGE FOR THE ELECTRIC ENGINE AND THE VEHICLE WAS OPERATING IN THE HYBRID ENGINE. I HAD THE ADAPTIVE CRUISE CONTROL SET AT 72 MPH AND I ACCELERATED TO 75 MPH TO CHANGE LANES TO THE RIGHT. AS I ACCELERATED, SEVERAL ALARMS AND WARNINGS APPEARED ON THE DRIVER'S DASHBOARD. THEY INCLUDED 'SERVICE HYBRID SYSTEM', A RED WRENCH WITH A RED LIGHTING BOLT THROUGH IT AND THE ORANGE ENGINE AND BATTERY ICONS. AFTER THE ALARMS SOUNDED, A MESSAGE APPEARED SAYING 'SHIFT VEHICLE TO PARK'. WHEN I TRIED TO PRESS THE ACCELERATOR, NOTHING HAPPENED AND IT SEEMED THAT THE ENGINE HAD STALLED. I WAS ABLE TO COAST TO THE SHOULDER OF THE HIGHWAY, BREAK THE VEHICLE AND TURN ON MY FLASHERS. AFTER WE STOPPED, I PUT THE VEHICLE IN PARK, SHUT THE VEHICLE OFF, AND RESTARTED IT. AFTER RESTARTING...

DRIVING FROM SAN FRANCISCO TO LAS VEGAS AT 70 MPH THE ENGINE STOPPED. WE WERE ABLE TO GET OFF THE EXPRESSWAY UNDER SOME DURESS. WE CALLED EMERGENCY RESPONDERS BUT AFTER 30 TO 40 MINUTES THE CAR STARTED AGAIN. A PART WAS ORDERED (ENERGY INVERTER MODEM) BUT HAS NOT ARRIVED IN ALMOST THREE MONTHS. AFRAID TO USE CAR OUT OF TOWN.

2018 CHRYSLER PACIFICA HYBRID 2ND DAY AFTER PURCHASE WITH LESS THAN 300 MILES ON THE ODOMETER. VEHICLE STALLED LESS THAN 100 YARDS AFTER ACCELERATING AFTER STOPPING AT A TRAFFIC SIGNAL. LOST ALL ACCELERATION CAPABILITY, ETC WARNING ILLUMINATED, ESC WARNING ILLUMINATED. INSTRUCTED TO SHIFT TO 'P' TO START. LUCKILY THIS OCCURRED AT 11 PM WITH MINIMAL TRAFFIC AND I WAS FORTUNATE THAT MY WIFE AND KIDS WERE NOT WITH ME. I WAS ABLE TO PULL OVER TO THE SHOULDER AND SHIFT TO PARK. THE VEHICLE WAS ABLE TO RESTART BUT I WAS NOT ABLE TO ACCELERATE PAST 45 MPH. I WAS ABLE TO PULL INTO A PARKING LOT A MILE DOWN THE ROAD WHERE I LET THE VEHICLE REMAIN POWERED OFF. AFTER 20 MINUTES, THE VAN STARTED UP NORMALLY. THIS IS EXTREMELY AN EXTREMELY DISTURBING INCIDENT TO HAPPEN ON SUCH A NEW VEHICLE AND NOTHING LIKE THIS HAS HAPPENED WITH ANY...

VEHICLE WILL NOT START WITH THE LIGHTS FLASHING, DISABLING THE VEHICLE FOR A NUMBER OF HOURS UNTIL THE BATTERY IS COMPLETELY DRAINED. AFTER THIS, THE CAR NEEDS TO BE JUMPSTARTED. WHEN DISABLED THE CAR DOES NOT JUMP START. THIS HAS HAPPENED 5 TIMES IN ~5 MONTHS I HAVE OWNED THE VEHICLE.

ENTERING ON-RAMP TO FREEWAY IN SAN DIEGO, CA AT APPROXIMATELY BETWEEN 25 TO 45-MPH. CAR STALLED AND ROLLED TO STOP AND WAS UNABLE TO RECOVER. STALL CREATED SITUATION WHICH COULD HAVE CAUSED COLLISION.

WE TOOK OUR CAR IN FOR RECALL U73 ON SATURDAY MORNING. IT TOOK ABOUT AN HOUR AND HAD NO ISSUES THAT DAY OR THE NEXT DAY. ON MONDAY MORNING, THE CHECK ENGINE LIGHT CAME ON, AND THE TURTLE ICON APPEARED. WE WERE ON A CITY STREET IN MOTION. WE NEEDED TO "LIMP" HOME - NO MORE THAN 15MPH. WE BROUGHT IT TO THE DEALER (SAFFORD, SPRINGFIELD, VA) AND THEY SUPPOSEDLY FIXED IT. THEY SAID IT WAS AN ISSUE WITH THE U73 UPDATE, AND THEY CLEARED SOME CODES AND IT SHOULDN'T HAPPEN AGAIN. TUESDAY MORNING, MORE LIGHTS COME ON IN THE CAR, TALKING ABOUT AIR BAGS, AND THIS TIME THE CAR WOULDN'T MOVE WHILE WE WERE ON THE ROAD.

WHILE DRIVING AT 60MPH ON FREEWAY, VEHICLE LOST ENGINE POWER WITHOUT WARNING AND WAS NO LONGER RESPONSIVE TO GAS PEDAL. NOT ENOUGH TIME TO MANEUVER OUT OF TRAFFIC. FIRST OCCURRED 2 WEEKS AFTER NEW VEHICLE PURCHASE. OUT OF SERVICE FOR 15 DAYS THEN RETURNED TO OWNER AFTER SOFTWARE UPDATE. SAME PROBLEM OCCURRED AGAIN 3 MONTHS LATER, DRIVING ON FREEWAY AT 60MPH. HAS CURRENTLY BEEN OUT OF SERVICE FOR 19 DAYS. DEALERSHIP SERVICE DEPARTMENT HAS ORDERED NEW POWER INVERTER MODULE (HYBRID MOTOR). *BF.. *TR

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA HYBRID. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE EMITTED A BURNING ODOR. THE VEHICLE WAS TOWED TO LIA CHRYSLER JEEP DODGE RAM NORTHAMPTON (263 KING STREET, NORTHAMPTON, MA 01060, (855) 315-8182) TO BE DIAGNOSED, BUT THE DEALER WAS UNABLE TO LOCATE THE BURNING ODOR. THE DEALER FOUND THAT THE BATTERY WAS DISCHARGED. THE BATTERY WAS RECHARGED, BUT NOT REPLACED. THE ODOR RECURRED WHILE DRIVING HOME AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO BAYSIDE CHRYSLER JEEP DODGE (212 NORTHERN BLVD, BAYSIDE, NY 11361, (718) 229-8700) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER WAS CLOGGED AND WAS NOT PERFORMING NORMALLY. THE CATALYTIC CONVERTER WAS REPLACED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V740000 (HYBRID PROPULSION SYSTEM, ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 1,000.

THIS PAST MONDAY/TUESDAY WE HAVE THE U94 RECALL SERVICE PERFORMED, WE ALSO HAD THE FIRST RECALL UPDATE DONE A COUPLE OF MONTHS AGO. U94 WAS COMPLETED, AND NO ISSUES WERE NOTED WITH THE CATALYTIC CONVERTER. CAR WAS PICKED UP TUESDAY, BUT WEDNESDAY MY WIFE (WHO NORMALLY DRIVES THE VEHICLE) NOTED THAT IT SMELLED A BIT LIKE BURNING RUBBER WHEN SHE WAS DRIVING. I DROVE THE CAR TODAY TO CHECK THINGS OUT AND AFTER ABOUT 45 MILES OF DRIVING WHEN I PRESSED THE ACCELERATOR A BIT DEEPER TO MAINTAIN HIGHWAY SPEED DURING A MEDIUM GRADE CLIMB I DIDN'T NOTICE ANY INCREASE IN POWER. AT THE SAME TIME I HEARD A LOUD POPPING SOUND WHICH I INITIALLY THOUGHT WAS ME RUNNING OVER SOMETHING IN THE ROAD (THERE WAS TRUCK TIRE DEBRIS). I LET OFF THE ACCELERATOR MOMENTARILY TO CHECK THE ROAD AND ENSURE I WASN'T HITTING ANY RUBBER DEBRIS. I AGAIN PRESSED...

ENGINE CAUGHT ON FIRE WHILE DRIVING

WHILE DRIVING WITH MY FAMILY ON THE HIGHWAY AT AROUND 70MPH, WE EXPERIENCED A LOSS OF POWER. I COASTED TO THE SHOULDER, ACROSS THREE LANES OF TRAFFIC, WITH CARS PASSING AT 60+ MPH ON BOTH SIDES. ONCE STOPPED, WE NOTICED THE SMELL OF FIRE AND EVACUATED THE VECHICLE. CAR IS AT DEALERSHIP AWAITING REPAIR, TECHNICIAN STATED VECHICLE STILL SMELLED LIKE FIRE WHEN THEY PULLED IT INTO THE SHOP THE MORNING AFTER THE INCIDENT. TECHNICIAN ALSO STATED THIS IS A KNOWN ISSUE RELATED TO THE CATALYTIC CONVERTER.

CATALYTIC CONVERTER OVERHEATED DURING OPERATION CAUSING A BURNING SMELL IN CABIN. VISUAL INSPECTION OF CONVERTER SHOWED IT WAS RED HOT AND THE COLOR OF THE SUN. CHECK ENGINE LIGHT CAME IN AND CAR WAS NOT FUNCTIONAL. THIS IS RELATED TO THE BOTCHED U73 RECALL AND SUBSEQUENT RRT.

WHILE DRIVING ON CITY STREET VEHICLE LOST ALL PROPULSION WITH WARNING LIGHTS ON. PUSHED CAR TO SAFE AREA AND NOTICED BURNING SMELL WHICH WAS GETTING WORSE. EVACUATED VEHICLE AND NOTICED BURNING SMELL INTENSIFYING. TOWED TO DEALERSHIP, WHERE SOFTWARE UPDATE WAS PERFORMED AS WELL AS BOTH CATALYTIC CONVERTERS REPLACED WITH ASSOCIATED EXHAUST PIPING DUE TO SEVERE HEAT DAMAGE. I WAS INFORMED THAT THE RECENT OVER THE AIR UPDATE CAUSED THE FUEL MIX TO BE RICH AND THE EXHAUST TEMPERATURE TO EXCEED SAFE LIMITS. ENTIRE VEHICLE COULD HAVE BURNED WHICH WOULD HAVE IGNITED THE LITHIUM BATTERIES CAUSING AN EXPLOSION.

CHRYSLER ISSUED A U73 UPDATE AS A RECALL IN JUNE 2018 OR SO AND THEN QUIETLY UPDATED THE SAME U73 SOFTWARE AS PART OF THEIR RRT 18-087 BECAUSE THE SOFTWARE UPDATE IN JUNE HAS BEEN BURNING OUT CATALYTIC CONVERTERS AND SOME CARS ARE CATCHING ON FIRE. I FEEL THAT BECAUSE THIS ISN'T A RECALL THAT MORE CARS ARE GOING TO CATCH ON FIRE UNTIL IT IS. PLEASE LOOK AT THE FACEBOOK GROUP "CHRYSLER PACIFICA HYBRID-FIRE RISK: READ GROUP ANNOUNCEMENT" FOR MULTIPLE PEOPLE REPORTING ABOUT THE ISSUE. FYI I HAD THIS UPDATE DONE ON MY PERSONAL CAR BECAUSE I FREQUENT THE FORUMS AND FACEBOOK GROUP. I PERSONALLY DID NOT HAVE AN ISSUE BUT I'VE SEEN REPORTS OF MANY PEOPLE WHO HAVE.

MY FAMILY AND I WERE RIDING ALONG AT 70 MPH AND SUDDENLY, THE LEFT SIDE ENERGY CONSUMPTION METER STARTED BOUNCING UP AND DOWN. SOME BURNT RUBBER SMELL CAME THROUGH THE VENTS AND THEN THE CAR JUST START SLOWING DOWN. I WAS LUCKY THERE WERE NO CARS AROUND ME AND WAS ABLE TO MAKE IT ACROSS 4 LANES TO THE RIGHT HAND SIDE SHOULDER. ALL OF THE LIGHTS ON MY DASH WERE LIT BUT THE ENGINE DEPARTMENT OBVIOUSLY DEAD. I POWERED THE CAR DOWN AND TRIED TO CRANK IT AGAIN BUT THE COMPUTER WAS CONFUSED ABOUT WHICH GEAR I WAS IN. NOW, THE DASH ONLY SHOWED THE ENGINE LIGHT AND BATTERY LIGHT. AFTER TRYING THIS SEVERAL MORE TIMES, I GAVE UP AND CALLED THE FCA TOW TRUCK WHICH WAS A HORROR STORY ALL ON ITS OWN. TOOK ME LONGER TO GET AND FCA REP ONLINE AND CONVERSATION FINALIZED (30 MIN) THAN...

BRAND NEW, 5 DAY OLD HYBRID PACIFICA WITH 250 MILES STALLED OUT WHILE SLOWING DOWN TO COMPLETE A 3 POINT TURN ON A TWO LANE ROAD. PRIOR TO STALL BRAKES WERE 'MUSHY' AND NOT AS REAPONSIVE, HOWEVER DURING THE TURN BREAKS FAILED COMPLETELY, AND POWER STEERING WENT OUT. FORCED TO SLAM ON BREAKS WHILE FORCING STEERING WHEEL TO COMPLETE TURN. INITIALLY THOUGHT EMERGENCY BREAKING ENGAGED TO STOP CAR THAT WAS NOW HEADED TOWARDS A CURB AND PEDESTRIANS BUT MORE LIKELY HIT THE CURB CAUSING THE CAR TO STOP HARD. CAR REMAINED PURPENDICULAR TO ONCOMING TRAFFIC FOR APPROXIMATELY 2-4 MINUTES WHILE I TRIED TO RESTART ENGINE. 7-8 CARS BEGAN TO BACK UP ON EACH SIDE OF CAR CONTINUING TO CAUSE A INCREASINGLY DANGEROUS SITUATION. HAD NOT EXPERIENCED ANY ISSUE UNTIL 'MUSHY BREAKS' ABOUT 1 BLOCK PRIOR TO 3 POINT TURN AND STALLING. INCREDIBLY DANGEROUS! PURCHASED THIS CAR BASED ON SAFETY RATINGS...

WAS DRIVING THE VEHICLE AT 70MPH ON THE FREEWAY. A "THUNK" SOUND OCCURRED AND THE CAR BEGAN DECELERATING RAPIDLY DESPITE PRESSING DOWN ON THE GAS PEDAL. CHECK ENGINE LIGHT TURNED ON AND THE CAR CONTINUED TO DECELERATE. CABIN FILLED WITH A SMALL AMOUNT OF SMOKE. CAME TO A COMPLETE STOP AND THE CAR WOULD NO LONGER ACCELERATE AT ALL. TURNED THE CAR OFF AND THEN ON TO GET IT THE FINAL 100 FEET TO A GAS STATION. PARKED AND THE CAR SMELLED LIKE SMOKE/BURNING IN THE CABIN AND THE ENGINE COMPARTMENT. TURNED OFF THE VEHICLE UNTIL A TOW TRUCK ARRIVED. WHEN TOW TRUCK ARRIVED, TURNED VEHICLE ON TO TURN OFF ELECTRIC PARKING BRAKE; ALL ELECTRONICS IN THE VEHICLE WERE ACTING UP AND COULD NOT TURN OFF PARKING BRAKE FOR A GOOD 15 MINUTES. FINALLY GOT IT OFF AND TOWED TO THE CLOSEST DEALER. *DT *TR