NHTSA Complaint #11141628 — 2018 CHRYSLER PACIFICA PLUG-IN HYBRID

MY FAMILY AND I WERE RIDING ALONG AT 70 MPH AND SUDDENLY, THE LEFT SIDE ENERGY CONSUMPTION METER STARTED BOUNCING UP AND DOWN. SOME BURNT RUBBER SMELL CAME THROUGH THE VENTS AND THEN THE CAR JUST START SLOWING DOWN. I WAS LUCKY THERE WERE NO CARS AROUND ME AND WAS ABLE TO MAKE IT ACROSS 4 LANES TO THE RIGHT HAND SIDE SHOULDER. ALL OF THE LIGHTS ON MY DASH WERE LIT BUT THE ENGINE DEPARTMENT OBVIOUSLY DEAD. I POWERED THE CAR DOWN AND TRIED TO CRANK IT AGAIN BUT THE COMPUTER WAS CONFUSED ABOUT WHICH GEAR I WAS IN. NOW, THE DASH ONLY SHOWED THE ENGINE LIGHT AND BATTERY LIGHT. AFTER TRYING THIS SEVERAL MORE TIMES, I GAVE UP AND CALLED THE FCA TOW TRUCK WHICH WAS A HORROR STORY ALL ON ITS OWN. TOOK ME LONGER TO GET AND FCA REP ONLINE AND CONVERSATION FINALIZED (30 MIN) THAN IT TOOK THE TOW TRUCK TO GET TO MY LOCATION (15 MIN). BEFORE THE TOW TRUCK GOT TO MY LOCATION, I WAS ABLE TO START THE CAR IN GAS MODE AFTER IT DIED 45 MINUTES AGO AND HOBBLED OVER TO A GAS STATION A 200 FEET AWAY. THE SMELL WAS STILL PREVALENT AT THIS POINT. THE TOW TRUCK TOWED THE VAN TO THE SERVICE DEPARTMENT WHERE I BOUGHT THE VAN (COVERT IN AUSTIN) WHICH JUST HAPPENED TO COINCIDE WITHIN THE 10 MILES TOWING LIMIT FOR MY CASE. THIS HAPPENED 10/6/2018. IT'S BEEN 9 DAYS AND MY VAN HASN'T BEEN LOOKED AT YET. APPARENTLY THERE AREN'T ENOUGH HYBRID TECHS TO GO AROUND. COVERT WHICH IS A LARGER FCA DEALERSHIP IN THE AUSTIN AREA ONLY HAS 2 TECHS. IN THE MEAN TIME, COVERT LENT ME A LOANER SINCE THE DAY I DROPPED THE VAN OFF. NOT SURE WHAT THE PROBLEM IS OR WHEN IT WILL BE FIX. BUT THIS DOESN'T LOOK PROMISING.