NHTSA Complaint #11600061 — 2018 CHRYSLER PACIFICA PLUG-IN HYBRID

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11600061
Vehicle 2018 CHRYSLER PACIFICA PLUG-IN HYBRID
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

I was driving with my family on the interstate and was exiting when the car shuddered and I lost propulsion. Interior electrical power was still functional. This occurred as the car was switching to gas mode as I had been been driving about 30-35 miles on electric at that point. The gas motor never came on. I was able to roll into a gas station since we were on a bit of a downhill. Shut off car and waited a beat then started car again, battery showed 1% and was able to pull 2 more feet into gas station and off to side before it completely died again (battery at 0%). I feel extremely fortunate that this didn't happen a moment earlier when I was on the expressway and that were able to get off of a busy road. I had the vehicle towed to nearest Chrysler dealer and had a friend drive me and my family to a nearby car rental place. After two weeks at the dealer, we were informed that the issue was likely the Power Inverter Module. We are still without car and waiting for updates from service department.

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