NHTSA Complaint #11141974 — 2018 CHRYSLER PACIFICA PLUG-IN HYBRID

ENGINE issue reported to NHTSA

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Fire

Complaint Details

ODI Number	11141974
Vehicle	2018 CHRYSLER PACIFICA PLUG-IN HYBRID
Component	ENGINE
Date of Incident	August 26, 2018
Date Filed	October 23, 2018
Mileage	17,000 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

WHILE DRIVING ON CITY STREET VEHICLE LOST ALL PROPULSION WITH WARNING LIGHTS ON. PUSHED CAR TO SAFE AREA AND NOTICED BURNING SMELL WHICH WAS GETTING WORSE. EVACUATED VEHICLE AND NOTICED BURNING SMELL INTENSIFYING. TOWED TO DEALERSHIP, WHERE SOFTWARE UPDATE WAS PERFORMED AS WELL AS BOTH CATALYTIC CONVERTERS REPLACED WITH ASSOCIATED EXHAUST PIPING DUE TO SEVERE HEAT DAMAGE. I WAS INFORMED THAT THE RECENT OVER THE AIR UPDATE CAUSED THE FUEL MIX TO BE RICH AND THE EXHAUST TEMPERATURE TO EXCEED SAFE LIMITS. ENTIRE VEHICLE COULD HAVE BURNED WHICH WOULD HAVE IGNITED THE LITHIUM BATTERIES CAUSING AN EXPLOSION.

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