NHTSA Complaint #11171316 — 2018 CHRYSLER PACIFICA PLUG-IN HYBRID

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11171316
Vehicle	2018 CHRYSLER PACIFICA PLUG-IN HYBRID
Component	ENGINE
Date of Incident	January 21, 2019
Date Filed	January 22, 2019
Mileage	8,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

WE TOOK OUR CAR IN FOR RECALL U73 ON SATURDAY MORNING. IT TOOK ABOUT AN HOUR AND HAD NO ISSUES THAT DAY OR THE NEXT DAY. ON MONDAY MORNING, THE CHECK ENGINE LIGHT CAME ON, AND THE TURTLE ICON APPEARED. WE WERE ON A CITY STREET IN MOTION. WE NEEDED TO "LIMP" HOME - NO MORE THAN 15MPH. WE BROUGHT IT TO THE DEALER (SAFFORD, SPRINGFIELD, VA) AND THEY SUPPOSEDLY FIXED IT. THEY SAID IT WAS AN ISSUE WITH THE U73 UPDATE, AND THEY CLEARED SOME CODES AND IT SHOULDN'T HAPPEN AGAIN. TUESDAY MORNING, MORE LIGHTS COME ON IN THE CAR, TALKING ABOUT AIR BAGS, AND THIS TIME THE CAR WOULDN'T MOVE WHILE WE WERE ON THE ROAD.

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