NHTSA Complaint #11374102 — 2018 CHRYSLER PACIFICA PLUG-IN HYBRID

MY CAR PURCHASED IN 2018 FROM REED JEEP CHRYLSER IN OVERLAND PARK KANSAS. IN SEPTEMBER OF 2020, THE VEHICLE WAS IN HYBRID/ELECTRIC MODE AND STOPPED RUNNING AS WE WERE DRIVING DOWN THE STREET. WE WERE DRIVING SLOWLY AND ABLE TO COAST TO THE RIGHT SIDE OF THE ROAD AND WERE ABLE TO SAFELY LEAVE IT ON A RESIDENTIAL STREET. THE CAR WOULD NOT START AND IT WAS NOT AN ISSUE RELATED TO THE STARTER OR BATTERY. WE HAD THE CAR TOWED TO THE DEALERSHIP. THE PROBLEM WAS REVIEWED BY THE ENGINEERING TEAM WITH CHRYSLER AND IT WAS FOUND TO BE A COMPUTER ELECTRICAL HYBRID COMPONENT. ORIGINALLY, CHRYSLER ADVISED THEY HAD NO REPLACEMENT PART ANYWHERE IN THE COUNTRY. AFTER TWO WEEKS, THEY ADVISED THEY WOULD BE ABLE TO GET A COMPONENT FROM THE COMPONENT MANUFACTURER BUT THAT IT WOULD TAKE TIME. THE CAR REMAINED IN THE SERVICE CENTER FOR AT LEAST TWO ADDITIONAL WEEKS. THEY REPLACED THE REGULAR BATTERY AND PERFORMED RECALL ON OTHER COMPONENTS DURING THIS TIME AS WELL. A LITTLE OVER A MONTH LATER, THE SAME FAILURE/PROBLEM OCCURRED. FORTUNATELY, WE WERE AGAIN ON A RESIDENTIAL STREET AND LEAVE IT. A COUPLE OF HOURS LATER, WE WERE ABLE TO START IT AND GET IT BACK TO OUR RESIDENCE. WE TRIED TO CHARGE IT USING THE 240V CHARGER WE HAD BUT THE CAR WOULD NOT TAKE ANY ADDITIONAL CHARGE EVEN THOUGH NOT FULLY CHARGED. THREE DAYS LATER, WE RETURNED THE CAR TO THE DEALERSHIP WITH THE SAME COMPLAINT AND WERE TOLD THAT THEY COULD NOT FIND ANY PROBLEM WITH THE CAR. OUR OVERARCHING CONCERN IS SAFETY, AS THERE IS NO WARNING AS TO WHEN THE CAR WILL SHUT DOWN.